1. It helpdesk information SPRING semester 2018
University of skövde –

2. on the agenda Your student account Connecting to the internet
Computer labs
Printing, copying, scanning
If you need help

3. your student account
Your student user account is used to access a variety of systems at the university
Follow the rules:
Change your password
Trouble? Visit
Activating your student account is important since it’s used to access most systems at the university, including your course sites in the learning platform Scio. To those of you who haven’t activated your student account yet, come see us after this presentation if you need any assistance.
When retrieving a student account, you agree to abide by the user rules. They’re pretty standard but please read them if you haven’t already. You can find them on the University webpage, his.se/userrules
For security reasons we recommend that you change your password. You can change it on a computer at the university, or in the web mail, his.se/webmail. Passwords have to be at least 8 characters, contain upper and lower case letters, at least one number, and you can’t assign a password containing your real name or user name.
If you’re having any trouble, visit his.se/helpit or contact helpdesk. Helpit is our self-service portal with lots of guides for all kinds of it-related issues.

4. Connecting to the internet
Internet access is available on university computers
Your own devices? Connect to eduroam
Log in with your and your student account password
Trouble? Visit
There are computers available throughout the university in some hallways, in computer labs and in the library. Your student account can be used to access these computers. I will tell you where to find computer labs on the next slide.
If you want to use your own devices, such as laptops or cellphones, you can use your student account to log into eduroam. Eduroam is a world-wide service for internet access. As long as your student account on university of Skövde is active, you can use it to log in to eduroam anywhere in the world. Make sure you enter since neither only your username nor the suffix student.his.se will work – in other words, only his.se after the at-sign
If you’re having trouble connecting, there are a lot of guides on helpit. The most common issues are: having entered the username incorrectly, or that the correct certificate has not been installed.

5. Computer labs
Computer labs are located in buildings A, D, E, G, Portalen and the library. Keep them tidy!
You can enter with a code or an access card. Codes and application forms for access cards are both available at the student web portal (Studentportalen)
Retrieve your access card at the repro center in building A
Use your student account to log in to the computers
Standard software is installed on all computers
Specific software is listed on
There are computer labs available for students in buildings A, D, E, G, Portalen and the library. Please keep them tidy and remember that it is not allowed to move equipment around.
To enter the computer labs, you need either a code or an access card. Codes are available at Studentportalen. To retrieve an access card you will have to fill out an application, also available at Studentportalen. When your card is ready, you may pick it up at the repro center in building A.
As I mentioned before, use your student account to log in to the computers.
Standard software such as MS office, adobe master collection, 7-zip is installed on all computers.
Other applications are available in different computer labs. (There are posters outside the labs where you can se what software is available where.) You can also see the list on helpit.

6. Printing, copying, scanning
Select printer FollowYou
Log in on the printer with your student account
You can buy more print quota on equitrac.his.se
Printing from your own computer is possible with IPP
Guides and IPP installers are available on his.se/helpit
If you want to print or copy on the printers at the university, you need to enter your student account credentials.
When you print, select the printer FollowYou – which should be default on student computers
Printers are located in most buildings
The first time you log in on a printer you will receive 50 SEK print quota. Should you need more, you can buy additional print quota on equitrac.his.se, which requires a paypal account.
You can use IPP if you want to print from your own computer when you’re at school
More info on Helpit as usual!

7. Need help?
Helpdesk is located in the E-building, 2nd floor. Opening hours:
Monday – Friday and
Phone line is open Monday – Friday and
+46 (0)
Self-service:
If you’re having problems with the IT systems at the university, you can contact helpdesk on the 2nd floor of the E-building.
Typical questions are:
-I lost my password…
-I can’t connect to eduroam!
-How do I print?
HelpIT is always up and a good source of information when it comes to IT related problems!
Good luck with your studies and welcome to Skövde!