2. Prioritized Scheduling and Managing of All Utility Work Utility Characteristics Historical Concerns Improvement Goals Process Teams Implementation of CrewManager Benefits Achieved Future Enhancements

3. Utility Characteristics Silicon Valley Power, City of Santa Clara, CA. –19 sq. mile service territory –145 employees –Peak load of 460 MW –50,000 meters –490 circuit miles of T&D –22 Substations –Own or JPA in 390 Mws of Generation

4. Historical Concerns Workload exceeds available resources Constant change in work priorities High percentage of reactive work Lack of coordination between departments No job status, actual man-hours, or job history

5. Objective Automate and measure Workflow processes Annual Work Plan aligned with entire utility workforce Complete jobs within planned schedule Job progress visible throughout the organization Historical data to improve planning Link Strategic – Annual – Daily Plans

6. Step 1: Automate the Workflow Process Map the workflow of all core utility business processes Purchase and install software (CrewManager) Create templates by typical work types Convert existing job data into CrewManager Train Managers, Workgroup Leaders, and End Users

7. Work Center Leaders Daily - Plan, communicate, implement Weekly - Schedule management Quarterly – Key Performance Indicators Engineering T&D Construction Substations Estimating Meter InitiateConstructDesign Core Process Safety Reliability Capacity New Business Prioritize Schedule Prioritize Schedule Customer InternalExternal Core Process Managers Weekly: * Monitor progress * Resolve schedule and priority conflicts Quarterly * Annual Operating Plan Updates a) Schedule Attainment b) Key Performance Indicators Close out Mapping Work Flow Process Automated in Crew Manager

8. Work Type Templates Standardize the process Simplify measures

9. Step 2: Plan, Prioritize, Measure All Utility Work Plan and prioritize all annual work by work category Carryover work Compliance requirements Trends identified in Crew Mgr reports from prior years New projects and initiatives Economic Development studies Match estimated manhours to the utilitys workforce

10. Annual Planning Tool in Crew Manager

11. Labor Hours by Work Type. 35

12. Step 3: Ongoing Prioritizing, Scheduling, Monitoring & Reporting Weekly meetings; Managers and Workgroup Leaders Prioritize and schedule new work Correct past due work Quarterly review of Key Performance Indicators % of planned vs. reactive work % of jobs completed on time Estimated vs. actual manhours by work type

13. Planning, Prioritization & Scheduling

14. Crew Schedule scheduled work Core Process groups identified by color Ability to search by any field - location – job number – type of work, etc.

15. All work elements of this job. Required Work

16. Future Opportunities and Direction Feedback Loop- Continuous Improvement –Benchmarking –Estimate Fine Tuning –Process Improvement Employee information –Training records –Credentialing –Licensing –Emergency information Time Cards –Link accounting to work templates –Timecard info import to CrewMgr & Payroll

17. Questions ? Prioritized Scheduling & Managing of All Utility Work