1. USING GOOD COMMUNICATION SKILLS
OBJECTIVES:
Summarize why good communication is important.
Differentiate between passive, aggressive, and assertive.
Name 5 characteristic of good listening skills.
List 3 examples of body language.

2. GOOD COMMUNICATION IS IMPORTANT
Communication: The process through which 2 or more people exchange information.
PREVENTING MISUNDERSTANDING: Miscommunication can have some negative effects such as arguments and hurt feelings.
BUILDING HEALTHY RELATIONSHIPS: How you communicate with others affects how people relate to you.
EXPRESSING YOURSELF: Communication skills are important for letting others know what you need and want.

3. COMMUNICATION STYLES
Passive: Does not offer opposition when challenged or pressured.
Aggressive: To be hostile and unfriendly in the way one expresses oneself.
3. Assertive: The most healthy communication style…is to express oneself in a direct, respectful way.

4. SPEAKING SKILLS
VOICE VOLUME: How loud or soft you speak…be aware of the voice volume you use when speaking to others.
TONE AND PITCH: This the inflections or emphasis in your voice when you speak. This can convey the attitude you are trying to express.
“I” MESSAGE: This is a way of talking that expresses the way you feel while remaining firm, calm, and polite.
“YOU” MESSAGE: Place blame…and sound like this, “ You did this” or “You are so selfish.”
EMPATHY: The ability to understand another person’s feelings, behaviors, and attitudes.

5. LISTENING SKILLS CHARACTERISTICS OF GOOD LISTENERS:
Maintain eye contact.
Lean forward and face the speaker.
Ask questions.
Nod your head.
Paraphrase the speaker.
ACTIVE LISTENING: To clarify anything the speaker is saying…
“ I GUESS YOU MUST HAVE FELT”
“TELL ME ABOUT…”
“REALLY…”
PHARAPHRASING: Using your own words to restate what someone else said.

6. BODY LANGUAGE
Body Language: revealing how you feel through facial expressions, gestures, and posture.
Opening your eyes wide
Scratching your head
Opening your mouth wide
Snarling
Scrunching your eyebrows in a “V’ shape
Standing up straight and tall
Winking
Misunderstandings can occur when our body language say one thing and our mouths say another…