1. Diversity

2. Diversity Is Valuable Embracing diversity adds value to organizations
View Diversity as a mosaic
Returning to “beginner’s mind” yields lasting gains
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3. Communicating Across Cultures
Start with self-discovery
Learn about other cultures
Develop skills in communicating across cultures
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4. Communicating Across Cultures
Be active
Look for common ground
Assume differences in meaning
Speak and listen with cultural sensitivity
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5. Communicating Across Cultures
Get inside another culture
Celebrate your own culture
Find a translator, mediator, or model
Develop support systems
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6. Communicating Across Cultures
Be willing to accept feedback
Remember diversity when managing conflict
Speak up against discrimination
Change the institution
Reap the rewards
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7. Overcome stereotypes with Critical Thinking
Look for errors in thinking
Selective perception
Self-fulfilling prophecy
Self-justification
Create categories in a more flexible way
Test your generalizations about people through action
Be willing to see your own stereotypes
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