1. Interpersonal Relationships at Work
Chapter 13 Objectives
Interpersonal Relationships at Work

2. Your Personal Traits at Work
Section 13.1
Your Personal Traits at Work
Section 13.2
Applying Interpersonal Skills

3. Understand and practice effective methods of conflict resolution.
CHAPTER OBJECTIVES
Work effectively with a variety of coworkers by recognizing and developing positive and respectful personal traits.
Understand and practice effective methods of conflict resolution.
continued

4. Appreciate and increase sensitivity to diversity in the workplace.
CHAPTER OBJECTIVES
Appreciate and increase sensitivity to diversity in the workplace.

5. End of Chapter 13 Objectives Interpersonal Relationships at Work

6. Your Personal Traits at Work
Section 13.1
Your Personal Traits at Work

7. WHAT YOU’LL LEARN
How to recognize and develop personal traits that will enable you to get along with others in the workplace
continued

8. WHAT YOU’LL LEARN
Methods for developing behaviors that will make you a more effective coworker

9. WHY IT’S IMPORTANT
Your ability to demonstrate the personal traits and behaviors that employers and employees desire will greatly affect your success in the workplace.

10. KEY TERMS
tact
empathize

11. Your Personal Traits at Work
If you develop good interpersonal relationships with your coworkers, you’ll enjoy your time at work more.
By showing a willingness to cooperate, you’ll receive cooperation in return.

12. Important Personal Traits
The following traits are important in the workplace:
responsibility, including dependability and positive motivation;
self-esteem, including confidence;
continued

13. Important Personal Traits
sociability, including friendliness, enthusiasm, adaptability, and respect for others;
integrity/honesty, including loyalty and trustworthiness; and
continued

14. Important Personal Traits
self-management, including self-control and tact.
Tact is the ability to say things in a way that will not offend other people.

15. Important Personal Traits
Your success at work is an important factor in your overall well-being.
Success is only attainable with the right personal qualities.

16. Self-Awareness on the Job
Self-awareness is your knowledge of your personality and individuality.
If you are self-aware, you know not only your strengths, but also the traits you need to improve.

17. Self-Awareness on the Job
Understanding your own unique blend of qualities helps you adjust to new work situations and get along well with others.

18. Improving Your Personal Traits
Four steps to self-improvement are to:
Zero in on one trait at a time.
Draw up a plan and stick to it.
Keep track of your progress.
Move on to the next trait.

19. Becoming an Effective Coworker
By developing your positive traits, you will get along better with your coworkers.
By getting along better with your coworkers, you will be more effective at your job.
continued

20. Becoming an Effective Coworker
By being more effective at your job, you will advance more rapidly in your career.

21. Becoming an Effective Coworker
Effectiveness comes about when workers cooperate with one another.

22. Becoming an Effective Coworker
To be an effective coworker, you need:
respect,
understanding,
communication, and
good humor.

23. Respecting Others Mutual respect is the foundation of cooperation.
The “I’m-better-than-you” attitude, the idea that you are superior, undermines cooperation.

24. Respecting Others
Workers who become jealous of their coworkers view them as rivals.
Jealous workers withhold respect and cooperation.

25. Respecting Others
A jealous worker refuses to admit that coworkers may have worked more effectively and deserve raises or promotions.

26. Understanding Others
You can develop understanding by taking an interest in your coworkers’ goals and personal traits, and by empathizing with them.

27. Understanding Others
To empathize is to see someone else’s point of view and to imagine yourself in his or her situation.

28. Understanding Others Pay attention to your coworkers’ body language.
Be alert to facial expressions, which often give clues to people’s inner feelings.

29. Communicating with Others
How you listen is as important as what you say.
If you don’t listen well, you won’t benefit from being part of a team.

30. Communicating with Others
Good communication also means sharing information.
To keep projects running smoothly, convey information promptly and clearly.

31. Communicating with Others
Communicating does not mean talking about your private life.
Leave personal issues at home.

32. Keep Smiling!
Your sense of humor can carry you—and your coworkers—through times of stress.
Your sense of humor can unite a team and make people feel better about themselves.

33. Being an Effective Coworker
Graphic Organizer
13.1
Being an Effective Coworker
Respect
Others
Understand
Others
Keep
Smiling
Communicate
With
Others
Chapter 13 • Interpersonal Relationships at Work
Succeeding in the World of Work

34. ETHICS in Action Approaching Your Supervisor
You work the late shift at a customer service center, where you receive incoming calls from customers about their credit card accounts. The other two workers on your shift are best friends, and they take frequent breaks together and leave you alone to answer all of the calls.
continued

35. ETHICS in Action Approaching Your Supervisor
You’ve tried to talk to them, but they haven’t changed their behavior. Because your supervisor isn’t around at night, he doesn’t know what’s happening.
continued

36. ETHICS in Action Approaching Your Supervisor THINK ABOUT IT
How will you approach your supervisor about your coworkers?

37. CAREER CHECKLIST Keep your work area neat and organized.
To Be an Effective Coworker…
Keep your work area neat and organized.
Limit personal phone calls and .
Plan your day’s schedule, keeping in mind any meetings or duties that will interrupt your work time.
continued

38. CAREER CHECKLIST
To Be an Effective Coworker…
Complete the most important work first—don’t get caught up in minor details.
Avoid procrastinating—it may prevent you from producing top-quality work on schedule.
Tackle one task at a time, and don’t get sidetracked.

39. Key Concept Checkpoint
SECTION 13.1 REVIEW
Key Concept Checkpoint
Comprehension
Describe a situation in which you effectively applied important personal qualities. What did you learn from this experience?
continued

40. Applying Interpersonal Skills
Section 13.2
Applying Interpersonal Skills

41. Proper workplace etiquette and how to practice it
WHAT YOU’LL LEARN
Proper workplace etiquette and how to practice it
Strategies for resolving conflicts smoothly and effectively
continued

42. WHAT YOU’LL LEARN
How to appreciate and increase sensitivity to diversity in the workplace

43. WHY IT’S IMPORTANT
Coworkers and employers will base their opinions of you on the behaviors and attitudes you display in the workplace.

44. KEY TERMS
etiquette
conflict resolution
diversity
stereotype

45. Applying Interpersonal Skills
Etiquette is good manners: It’s the rules of polite behavior in dealing with other people.

46. Be Courteous Greet your coworkers when you come to work.
Address people by name.
Don’t interrupt private conversations.
Avoid tying up equipment that other people may need to use.

47. Dress Appropriately Wear neat, clean clothes.
Don’t use your wardrobe or hairstyle to attract attention.

48. Be Punctual Be at work on time. Arrive at meetings promptly.
Meet deadlines.
If you promise to call someone at a certain time, keep your word.

49. Faxes, E-Mail, and Voice Mail
Treat electronic communication as you would treat private mail.
Don’t read or listen to any form of communication unless it is addressed to you.

50. Shared Office Space Respect your coworkers’ private spaces.
Never look in a locker, file cabinet, or desk that is not your own.

51. Working with Your Supervisor
Treat your supervisor with the same respect and courtesy that you do your coworkers.

52. Working with Your Supervisor
Deal with any criticism from your supervisor in an objective and professional manner.
Practice initiative instead of asking your supervisor about details that don’t need his or her approval.

53. Working with Your Supervisor
Whenever you can, offer help to your supervisor.
Discuss your work-related complaints with your supervisor.

54. RESPECT YOUR SUPERVISOR
Graphic Organizer
13.2
Workplace Etiquette
MANNERS
RESPECT
PRIVACY
RESPECT YOUR SUPERVISOR
be punctual
be courteous
dress professionally
computers
phone
voice mail
listen to criticism
practice initiative
offer to help
Chapter 13 • Interpersonal Relationships at Work
Succeeding in the World of Work

55. Conflict Resolution
Conflict resolution is a problem-solving strategy for settling disputes.
Conflict resolution allows both sides to “save face” and lessen ill-feeling.

56. Conflict Resolution
Conflict resolution focuses on the issues, not the personalities of the people involved.
Prepare for conflict resolution by practicing your communication skills in the disputes you have with your friends.

57. Diversity in the Workplace
Diversity is variety.
Embracing diversity is one way to discourage conflict at work.

58. Diversity in the Workplace
Show respect for everyone, regardless of:
cultural differences,
religious differences,
age,
gender, or
viewpoint.

59. Overcoming Stereotypes
A stereotype is an oversimplified and distorted belief about a person or group.

60. Overcoming Stereotypes
The danger of thinking in stereotypes is that it does not allow for individuality.
It encourages an “us versus them” mentality.

61. Overcoming Stereotypes
Getting along with a diverse group of people requires:
respect,
sensitivity, and
communication.

62. Overcoming Stereotypes
Many businesses sponsor diversity training programs to help employees overcome stereotyping.

63. Cultural Distinction
What’s polite in one society may be rude in another.
Apologize if you are unintentionally impolite.

64. Gender Distinction
Effective coworkers have equal respect for members of both sexes.
It is wrong—and illegal—to harass anyone because of gender.

65. Generational Distinction
As a young person, you may have a different point of view from your elders.
You can bridge the difference by listening carefully and finding points on which you can agree.

66. Key Concept Checkpoint
SECTION 13.2 REVIEW
Key Concept Checkpoint
Comprehension
How does technology affect etiquette in the workplace? Give an example.
continued

67. Key Concept Checkpoint
SECTION 13.2 REVIEW
Key Concept Checkpoint
Comprehension
Why is creative thinking an important part of conflict resolution?
continued

68. Key Concept Checkpoint
SECTION 13.2 REVIEW
Key Concept Checkpoint
Comprehension
Why are respect, understanding, and communication especially important in a diverse workplace?
continued

69. Key Concept Checkpoint
SECTION 13.2 REVIEW
Key Concept Checkpoint
Critical Thinking
What should you do if a coworker shares a racist or otherwise offensive joke with you?

70. Applying Interpersonal Skills
End of Section 13.2
Applying Interpersonal Skills