1. The Health System of Tomorrow and how we’ll get there
NCHL Human Capital Investment Conference
November 15, 2017
Marc Harrison, MD
President & CEO
Intermountain Healthcare
@marcharrisonmd
Joe Fournier
Chief People Officer
Intermountain Healthcare

2. ABOUT UTAH AND INTERMOUNTAIN
Broad Geography n Strong Economy n Healthy Population

3. Mature Integrated System
22 Hospitals
2,800 Licensed Beds
180 Medical Group Clinics
852,000 SelectHealth Members
Integrated structure allows us to serve people throughout their lives—before and after they become patients
22 hospitals: Acute care
Medical Group: Primary care and disease management
1,500 employed physicians and advance practice clinicians serving people in more than 165 clinic sites
Virtually all specialties
SelectHealth: Helping people stay as healthy as possible; providing affordable access to care.
Note: Steve Burrows: As of January 31, 2017 Total Enrollment for all lines of business, including dental, in Utah and Idaho is 848,769.

4. A Significant Stewardship
45% of people living in Utah every year 75% of our population over a lifetime

5. Utah’s Largest Private Employer | 39,000+

6. THE HEALTH SYSTEM OF TOMORROW
Consumer Centric n Digitally Enabled n New Employee Mindset

7. New Model: Aligning to Put the Patient at the Center
Community Based Care
Population Health
Hospital /Specialist Care
Fee-for-Service

8. How We’ll Get There Intermountain Strategic Priorities
Our Differentiators
High-value Delivery
Consumer Centric
Healthy Communities
Our Accelerators
Accelerated Performance
Smart Growth
Focused Innovation

9. CONSUMER Healthcare Experience
Consumers Want Us To Move From This…
Powerless
Restricted Access
Frustrating
Impersonal
Complex
CONSUMER Healthcare Experience
Insensitive
Confusing

10. To This… What Consumers and Caregivers Expect
Patients
Caregivers

11. The Caregiver Economy Pilot

13. NIMBLE IN TURBULENT TIMES
Disrupting Ourselves n Staying True to Our Values

14. Nimble Changes Through Escalation Huddles

15. The New Normal
“Uncertainty over the ACA ha reversed the gains of hospital chains.” NY Times

16. Engaging caregivers to provide high quality and the most affordable costs remains the right strategy

17. Helping people live the healthiest lives possible®

18. “Saving our greatest intensity for human beings”
Future of Clinical Leadership Marc Harrison, MD | August 8, 2017

19. &
QUESTIONS
ANSWERS