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Managing Technology at Plantronics
Tom Gill – VP, CIO November 3, 2011
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Plantronics Business Overview IT at Plantronics Role of the CIO
Agenda Plantronics Business Overview IT at Plantronics Role of the CIO 11/16/2018
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Global team providing services to 23 countries from four regional hubs
Plantronics IT Global team providing services to 23 countries from four regional hubs UK, China, Mexico and at corporate site in the US Led by regional IT Directors Highly collaborate team that prides itself on common platforms and process Key services and vendors include Cisco Networks Dell and Sun / Oracle Servers Avaya VoIP Systems Microsoft Messaging (Exchange) and Unified Communication (Lync) Oracle business applications including supply chain, finance, HR, customer support, product lifecycle management, forecasting and financial planning >200 services including +25 cloud based solutions Client systems including desktops, laptops, smartphones and tablets 11/16/2018
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Plantronics IT – Key Roles and Competencies
Project Managers Business Analysts Application Developers Database Administrators Storage Administrators Sys Admins Network Engineers Service Desk Technicians Managers Competencies Security Vendor management Business process optimization 11/16/2018
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Plantronics IT - Challenges
Consumerization of IT BYOC Tablets and smartphones Cloud services Social networks Our job is to manage the technology and not to say “no” Changing malware threat landscape Signature based vs. targeted Customer information Employee information Gaining control to advance threat to other targets High demand for IT services! 11/16/2018
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Operational management Project governance IT and business strategy
CIO Role Team leadership Operational management Project governance IT and business strategy 11/16/2018
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Role of the CIO – Team Leadership
Leading and aligning a global team on shared goals and corporate values 1on1s with direct reports and coaching at all levels Shaping and communicating IT strategy Hiring and retaining top talent Partnering with business functions and geographies 11/16/2018
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Role of the CIO – Operational and Financial Management
Business runs on IT 24x7 services Imagine a day without IT! Meeting service level agreements / keeping the infrastructure up Top priority Proactive monitoring and management system allows us to scale our IT infrastructure Allows us to concentrate on a portfolio of projects to deploy new services Financial management Mix of capital investment and operational expense Challenging with the high demands for IT services Work closely with Finance to manage our spend to industry benchmarks 11/16/2018
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Role of the CIO – Project Governance
All IT investments follow a project framework Business case is a required project deliverable Quantified benefits vs. cost Great technology must be tied to business value Weekly meetings facilitated by PMO Global online meetings attended by management team and key project team members Review business case and solution architecture Goal is to approve project advancement through stage gates Goal is to manage IT investment Alignment with corporate goals Matching the most appropriate solution with the problem to be solved Maximize return on IT investment 11/16/2018
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Role of the CIO – Strategy
IT strategy elements Strategic vendor selection and partnerships Cloud and managed service decisions IT efficiency and cost optimization Consumerization of IT drives new types of demand Devices and cloud software service subscriptions are readily available Our approach is to understand the need and accommodate requests while ensuring security, supportability and scalablilty - not to say “no” Business strategy IT role in product development IT role in deployment and go to market strategies including UC Toolkit IT role in providing systems for dogfooding our products and providing UC Labs infrastructure IT role in enterprise architecture and operational efficiency 11/16/2018
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Feel free to contact me at tom.gill@plantronics. com
Wrap UP Q&A Feel free to contact me at com 11/16/2018
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