1. Managing Technology at Plantronics
Tom Gill – VP, CIO November 3, 2011

2. Plantronics Business Overview IT at Plantronics Role of the CIO
Agenda
Plantronics Business Overview
IT at Plantronics
Role of the CIO
11/16/2018

3. Global team providing services to 23 countries from four regional hubs
Plantronics IT
Global team providing services to 23 countries from four regional hubs
UK, China, Mexico and at corporate site in the US
Led by regional IT Directors
Highly collaborate team that prides itself on common platforms and process
Key services and vendors include
Cisco Networks
Dell and Sun / Oracle Servers
Avaya VoIP Systems
Microsoft Messaging (Exchange) and Unified Communication (Lync)
Oracle business applications including supply chain, finance, HR, customer support, product lifecycle management, forecasting and financial planning
>200 services including +25 cloud based solutions
Client systems including desktops, laptops, smartphones and tablets
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4. Plantronics IT – Key Roles and Competencies
Project Managers
Business Analysts
Application Developers
Database Administrators
Storage Administrators
Sys Admins
Network Engineers
Service Desk Technicians
Managers
Competencies
Security
Vendor management
Business process optimization
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5. Plantronics IT - Challenges
Consumerization of IT
BYOC
Tablets and smartphones
Cloud services
Social networks
Our job is to manage the technology and not to say “no”
Changing malware threat landscape
Signature based vs. targeted
Customer information
Employee information
Gaining control to advance threat to other targets
High demand for IT services!
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6. Operational management Project governance IT and business strategy
CIO Role
Team leadership
Operational management
Project governance
IT and business strategy
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7. Role of the CIO – Team Leadership
Leading and aligning a global team on shared goals and corporate values
1on1s with direct reports and coaching at all levels
Shaping and communicating IT strategy
Hiring and retaining top talent
Partnering with business functions and geographies
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8. Role of the CIO – Operational and Financial Management
Business runs on IT
24x7 services
Imagine a day without IT!
Meeting service level agreements / keeping the infrastructure up
Top priority
Proactive monitoring and management system allows us to scale our IT infrastructure
Allows us to concentrate on a portfolio of projects to deploy new services
Financial management
Mix of capital investment and operational expense
Challenging with the high demands for IT services
Work closely with Finance to manage our spend to industry benchmarks
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9. Role of the CIO – Project Governance
All IT investments follow a project framework
Business case is a required project deliverable
Quantified benefits vs. cost
Great technology must be tied to business value
Weekly meetings facilitated by PMO
Global online meetings attended by management team and key project team members
Review business case and solution architecture
Goal is to approve project advancement through stage gates
Goal is to manage IT investment
Alignment with corporate goals
Matching the most appropriate solution with the problem to be solved
Maximize return on IT investment
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10. Role of the CIO – Strategy
IT strategy elements
Strategic vendor selection and partnerships
Cloud and managed service decisions
IT efficiency and cost optimization
Consumerization of IT drives new types of demand
Devices and cloud software service subscriptions are readily available
Our approach is to understand the need and accommodate requests while ensuring security, supportability and scalablilty - not to say “no”
Business strategy
IT role in product development
IT role in deployment and go to market strategies including UC Toolkit
IT role in providing systems for dogfooding our products and providing UC Labs infrastructure
IT role in enterprise architecture and operational efficiency
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11. Feel free to contact me at tom.gill@plantronics. com
Wrap UP
Q&A
Feel free to contact me at com
11/16/2018