1. South and South East Region Autumn Conference 21 November 2016

2. Andy Shaw Director of Volunteering and Business Delivery

3. Improving your Volunteer Experience

4. How?
Talk around listening, talking, important to hear what you, our volunteers have to say.
Also – what works well elsewhere
Acutely aware of pressures on volunteers …. That is why ……

5. Story so far…. Branding Volunteer web pages Workshops
Health and Safety
Continue to build and develop
What have we delivered – talk through 5 or 6 key initiatives introduced
Branding – delivered to most vols some branded merchandise. Important to raise identity of volunteering and to show our value to volunteers. I want you to feel part of a team.
Volunteer web pages – now complete clear, more concise, more informative, easier to find things. Library of all important documents.
Workshops – AA and Treasurer Training. F2F delivery. Best way but its time consuming and expensive. I’ve asked the VSAs to go out and do some F2F with you e.g. data security,
Health and Safety for national and regional events. Training for some key volunteers and staff to be provided.
Building and developing the great work we started a couple of years ago … induction, review of volunteer handbook, QS …. More in a moment …. HO Vol Awareness

6. What are we currently working on?
Volunteer database
Trips policy
Training initiatives
Information for Insurance Act
Again talk through 4 or 5 key initiatives
Volunteer database
Trips policy – paper to SLC for consideration. Looking to come out with a solution in new year. Very important we get this right.
Training initiatives – looking to build on the good work already started. Potential workshops - marketing, finances, H and S
Information gathering for Insurance Act – we need to do this to comply with legislation. We have very little information in HO on what you do locally. Appreciate it’s a big task. Happy to help – that’s what we are there for. Telephone Alastair, Karina, VSAs – ask them for help. I know some of you in this room have done that. Use the VSAs – If we don’t know we’ll find the answer.
Continue to improve volunteer support - know we have more to do …. Working on it!

7. What is planned? National Conference More branding QS – Phase 3
Partnership Framework
Recruitment Strategy
Pause at this point and ask them what they would like to see. Talk around 4 or 5 key initiatives in development
National Conference – building on success of previous years. Workshop style initiatives instead of good practice and focus group sessions. Looking to make them informative and interactive. ….. Longer periods …. Practical engagement..
More branding.
QS – Phase 3. Established as part of
Partnership Framework. Delayed due to resourcing. Continue to develop concept. Expect delivery during two sided framework – what can we do to support you and how can you
Recruitment Strategy – important piece of work. How to encourage more volunteers. Working with NCVO. Need to embrace changing face of volunteering.

8. Update on other
key areas

9. Digital Project Launched June
Talk comms!!!!! Different vehicles .. Are there any others?

10. Supporting you to get active
My Active
Run, Ride, Swim, Stride
My Active Support
My Active Rewards
Launched 1st August 2016

11. My Active My Active Rewards app 2411 downloads in 8 weeks
Over 4500 unique visitors on My Active pages
Physical Activity Fund
44 applications this year/ 4 from SW

12. Online Shop National 2015 £1,162,057 41,050 Midlands 2015 £42,429
Value of transactions
No. of transactions
National 2015
£1,162,057
41,050
Midlands 2015
£42,429
1,704
National Sep 2016
£986,823
36,575
Midlands Sep 2016
£39,700
1442

13. National Conference
12 and 13 June 2017, Hilton Metropole in Birmingham
Save the date
Workshop sessions – ideas?
12 and 13 June 2017 at the Hilton Metropole in Birmingham
Save the date – please discuss opportunities for volunteers in your organisation to attend if they’ve never been to a CSSC Conference before
Workshop sessions – ideas?

14. Taster Days
DAs
CSSC Games 2017
Taster day stats

15. Priorities for the next 12 months
Continue to improve support for you
Modernisation
Partnership Framework
Structures
Continue to improve support for you – supporting you in what we do is critical
Modernisation
Partnership Framework
Structures

16. Thank you