2. CUSTOMER EXPERIENCE

3. CUSTOMER EXPERIENCE SURVEY RESULTS

4. CUSTOMER EXPERIENCE IMPORTANT?
10 OUT OF 10

5. CUSTOMER EXPERIENCE IN REAL LIFE?
8 OUT OF 10

6. CUSTOMER EXPERIENCE 1. PERSONAL TOUCH
2. INFORMATION
3. HELPFUL CONVIENIENCE

7. CUSTOMER EXPERIENCE TECHNOLOGY HAS CHANGED THE GAME.

8. CUSTOMER EXPERIENCE 1. PERSONAL TOUCH
[WITHOUT THE PERSON]

9. CUSTOMER EXPERIENCE 2. INFORMATION

10. CUSTOMER EXPERIENCE 3. CONVENIENCE

11. TRENDS IN PEOPLE MOVING

12. TRENDS IN PEOPLE MOVING 1. CUSTOMER CENTRISM
2. MOBILE BOOM
3. EXPECTATIONS

13. 1. CUSTOMER CENTRISM 90,000

14. 10,061,261

15. 2. MOBILE BOOM 9,521,491

16. 8,211,370

17. ,000,000

18. ,000,000

19. 12 MONTHS 300% GROWTH

20. 3. EXPECTATIONS

21. WHAT DO THESE MOBILE & TECH TRENDS MEAN FOR AIRPORTS?

22. CUSTOMERS VOTE FOR 1. MOBILE- 10/9/8 2. INFO THAT HELPS
Mobile- get where the customers are.
Info- what’s always been a mystery

23. NOW, LET’S TAKE A LOOK

24. TRANSLŌC ABOUT US

25. CUSTOMER RECORD 10O% RETENTION

26. CORE VALUE LOVE

27. IN SUMMARY CUSTOMER SERVICE = INVESTMENT IN TECH

28. THANK YOU Q & A JOHN MICKEY Marketing Manager, TransLōc