1. Evaluation Process for Value Added Student Conversations
Rosa Romero
CUR/528
Erinn Dougherty

2. Video Value-Added Student Conversations
Course Description:
Facilitator will provide strategies in important in communicating effectively with students. The training audience is all enrollment representatives, and managers. The scope of training includes,
Initial Step Provide a strong introduction
Next Discover what the student needs
Support Build a plan for student success
Provide Explain degrees, products, services
Click to start video
Course Description:
Facilitator will provide strategies in important in communicating effectively with students. The training audience is all enrollment representatives, and managers. The scope of training includes,
Initial Step Provide a strong introduction
Next Discover what the student needs
Support Build a plan for student success
Provide Explain degrees, products, services

3. Gap Analysis Universities are experiencing; Decrease in enrollments
50% increase in dropout rates
Dropouts defaulting on student loans
Loss in revenue
Universities placed on notice
GAP Assessment
University leaders learned about a 30 percent decrease in enrollments, and 50 percent increase in dropout rates over the last two years. Alarmed by the lack of enrollments, leaders noticed the loss in revenue. The university is also under the radar of the federal government due to the increase of students taking out financial aid and dropping course within the first semester. Needless-to-say, these dropout students are defaulting on their student loans. These situation caused for the university to be placed on notice. Stakeholders at the university need this course to improve areas identified above by 20 percent.

4. Value-Added Student Conversations Goals and Objectives
Solutions
The Value-Added Student Conversation course helps to better equip enrollment representatives to improve vital areas of performance. The goal is to meet organizational goals, and provide outstanding customer service. The objective is to improve student conversation by 20% and identify correct degree option with 100% accuracy
Solutions
The Value-Added Student Conversation course helps to better equip enrollment representatives to meet three objectives as listed below:
Improve conversation to help students start their educational journey
Discover challenges the student has in moving forward with their college education.
Goals
To meet organizational goals, and provide outstanding customer service.
Objectives
Improve conversation to help students start their educational journey by 20%
Identify correct degree of option with 100% accuracy.

5. Performance-Based Objectives
Improve conversation to help students start their educational journey
Discover challenges the student has in moving forward with their college education
Identify degree of option and future career goals
The course has three performance-based objectives:
Improve conversation to help students start their educational journey
Discover challenges the student has in moving forward with their college education
Identify degree of option and future career goals

6. Modality About the course…. Facilitator Taught Course
Entry level course
Two Day course
Four hours long
Webinar for Outside of the Phoenix campus
Modality
The value-added student conversations course is taught by a facilitator. This is an entry level course that has a practical application at all levels of the enrollment process. The course is four hours long, taught by a facilitator in two days.
For enrollment representatives outside of the Phoenix campus, the course is taught via webinar.

7. Training Announcement
Date: January 28 – 29, 2015
8:00 AM – 12 noon
Location:
University of Phoenix
1625 Fountain Head Parkway
Tempe, AZ
Contact: Rosa Romero
Training:
Date: January 28 and 29, 2015
8:00 AM – 12 noon
Location: University of Phoenix
1625 Fountain Head Parkway
Tempe, AZ

8. Activities
Facilitator Training: Presentation slides to describe the benefits of incorporating value-added student conversations. Training is face-to-face Training includes collaborative learning activities
Day one; teams will create three strategies to improve student conversation with 100 percent accuracy.
Learners will generate 10 questions that may be used to create a value-added conversation with 100% accuracy.
Course Activities
The facilitator will use presentation slides to describe the purpose and benefits of incorporating value-added student conversations.
Training is face-to-face
Training includes collaborative learning activities
Day one; teams will create three strategies to improve student conversation with 100 percent accuracy. Learners will generate 10 questions that may be used to create a value-added conversation with 100% accuracy.
Day two; learners will focus on incorporating the value-added questions in student conversations. Learners work in teams of two to practice using the questions generated in a student conversation. Learners complete the end of course survey.
Day two; learners will focus on incorporating the value-added
Role play questions
Complete end of course survey

9. Outputs Facilitator Training $5,400 Webinar $3,500
The value-added student conversation course is designed to improve student conversations, discover challenges, and identify degree options. Illustrated below are the cost for the facilitator lead two day training, Webinar, and assessment.
Facilitator Training $5,400
Webinar $3,500
Online Assessment $900
Total: $9,800
Outputs
The value-added student conversation course is designed to improve student conversations, discover challenges, and identify degree options. Illustrated below are the cost for the facilitator lead two day training, Webinar, and assessment.
Facilitator Training $5,400
Webinar $3,500
Online Assessment $900
Total: $9,800
The return on investment is estimated at 20% annually.
The return on investment is estimated at 20% annually.

10. Assessment Course Evaluation Sample: Assessment Analysis
Demonstrated 4
Slightly Demonstrated 3
Slightly Applicable 2
Not Applicable 1
Benefited from value-added conversation course
100 Employees
20 Employees
5 Employees
25 Employees
Value added Conversation are key
110 Employees
10 Employees
Value-added student conversation are part of my daily duties
115 Employees
15 Employees
Comfortable applying in conversations
30 Employees
Need additional training
68 Employees
32 Employees
Tailor conversations to student educational needs
Training does not always apply in conversations
Manager supports value-added student conversations
125 Employees
Stakeholders benefit from value-added conversation
140 Employees
Understand employer rights
0 Employees
UOPX expects compliance in regards to value-added conversations
105 Employees
Assessment
Course Evaluation
The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112).
Course Evaluation
The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112).
Data from the assessment is analyzed. Enclosed for your review is a sample course assessment analysis: The sample assessment analysis shows 45% of employees need additional training!
Sample assessment analysis: 45% of employees need additional training!

11. Course Evaluation
The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112).
Course Evaluation
The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112).

12. References
Suskie, L. (2009). Assessing Student Learning. A common Sense Guide (2nd ed). San Franciso, CA. Jossey-Bass University of Phoenix Official site (2014). Retrieved from