1. Informal Leadership and EI

2. Agenda What is informal leadership? What is emotional intelligence?
Practice question activity 8.4

3. Learning goals
Understand the difference between formal and informal leaders
Be able to explain whether an informal leader would be a good formal leader
Explain why employees might listen to an informal leader more than a formal leader
Understand emotional intelligence and explain the four competencies

4. Vocabulary Informal leader Formal leader Emotional intelligence
Self-awareness
Self-management
Social awareness
Social skills

5. Informal Leadership
Formal leader: person appointed by the organization to exercise authority over others
Informal leader: person who has no formal authority but has the respect of colleagues and some power over them.
At school who would be your formal leader and informal leader?
Why would you listen or follow your informal leader?

6. Informal Leadership
They have the ability to lead without any formal power
Could be due to more experience, personality or special knowledge
Would they make a good formal leader? Yes? No? Why?

7. Informal Leadership YES NO
They already have the respect of employee so employees are more likely to listen to them
Would only be good in a company where the employers and worker work together.
Might lose the respect of the employees because they become management-no longer one of us, you are one of them.
If there is a clear separation of worker and employer relationship at the company, promoting informal leaders might make them ineffective.

8. Emotional Intelligence
EI (Emotional Intelligence): the ability of managers to understand their own emotions, and those of the people they work with, to achieve better business performance.
Being supper intelligent doe not mean you will be a great manager or leader.
To be a good manager you need:
Understand yourself, your goals, your behaviour and your responses to people.
Understand other and their feelings

9. EI and Daniel Goleman
Daniel Goleman is the best-known researcher into EI
He has suggested that there are four main EI competencies that manger should try to develop and improve
Self-awareness
Self-management
Social awareness
Social skills

10. Self-Awareness Knowing what we feel
Having a realistic view of our own abilities
Having self confidence in our ability

11. Self-Management Being able to recover quickly from stress
Bing trustworthy and conscientious
Showing initiative and self-control

12. Social Awareness Sensing what others are feeling
Being able to take their views into account
Being able to get along with many different people

13. Social skills Handling emotion in relationship well and accurately
Understanding different social situations
Using social skills to persuade, negotiate and lead

14. Practice Question
Activity 8.4 on page 151 of the textbook