1. EMOTIONAL INTELLIGENCE AND THE BENEFITS TO BUSINESS

2. INTRODUCTION DISCLAIMER! WHAT IS EMOTIONAL INTELLIGENCE?
THE COMPONENTS OF EMOTIONAL INTELLIGENCE
SELF AWARENESS
SELF REGULATION
MOTIVATION
EMPATHY
SOCIAL SKILLS
REVIEW OF APPLICATION IN A BUSINESS SENSE

3. WHAT IS EMOTIONAL INTELLIGENCE?
Emotional Intelligence is
the ability to accurately perceive your own and others emotions;
to understand the signals that emotions send about relationships;
and the ability to manage your own and others emotions.
Relatively new concept coined in the 1990s
First comprehensive theory by Salavoy and Mayer in 1990
Popularised by the book by Daniel Goleman, Emotional Intelligence: Why it can matter more than IQ

4. COMPONENTS OF EMOTIONAL INTELLIGENCE
There are generally considered to be 5 components to Emotional Intelligence.
Self Awareness
Self Regulation
Motivation
Empathy
Social Skills

5. SELF AWARENESS Conscious knowledge of one’s own character
Recognising your weaknesses and strengths
Understanding what drives you
Remembrance of and learning from past mistakes in order to make better choices

6. SELF AWARENESS – BUSINESS BENEFITS
Greater employee confidence
Recognising your weaknesses and strengths helps improve the business
Allows for candid feedback, new perspectives, continuous learning and self-development within a team
Happier work environment
Improved business processes
Improved decision making

7. SELF REGULATION
How one controls and manages themselves and their emotions, inner resources and abilities
Emotions are driven by biological impulses.
biological impulses are beyond our control but the resulting emotions are not.
Self-regulation manifests as
an inclination towards reflection and thoughtfulness
an acceptance of uncertainty and change
a sense of integrity

8. SELF REGULATION – BUSINESS BENEFITS
Positive relationships foster collaboration
Increased productivity
Gain trust and respect
Increase business
Increased adaptability as we can bounce back from negative situations
Workplace of choice – fair and safe environment

9. MOTIVATION A passion for work that goes beyond money and status
The drive to improve and achieve
To have commitment to our goals
To take initiative and be ready to act on opportunities that come our way
The core characteristics are
optimism
commitment
initiative and
resilience

10. MOTIVATION – BUSINESS BENEFITS
Increased productivity
Commitment to achieve goals
Initiative creates new opportunities
Optimism drives persistence
Drive to generate higher quality products

11. EMPATHY The ability to connect with and relate to others
Reliance on relationships and established personal and professional connections
Professional body memberships
Workplace peer network
Mentoring groups
True empathy requires understanding both the emotional and logical rationale that goes into every decision
The driving force behind business communication - the ability to really listen to what someone is saying, comprehend and collaborate to make something better.

12. EMPATHY – BUSINESS BENEFITS
Better communication all round
Improved relationships within the business and external to the business
Improves employee morale as people feel they are listened to and understood
Leads to improved staff retention – save $$
Loyalty
Considered approachability leads to positive word of mouth
Grows your business – make more $$
Breaks down barriers

13. SOCIAL SKILLS
Social competence is the condition of possessing the social, emotional, cognitive skills and behaviours needed to interact positively and get along well with others.
Social skills range from
showing respect and expressing appreciation for others
being able to work and communicate well with others
listening to others ideas
demonstrating appropriate behaviour
conflict resolution
In learning these skills we can
improve our ability to communicate and positively influence others
we earn trust, loyalty and support
we are better able to manage conflict and promote cooperation.

14. SOCIAL SKILLS – BUSINESS BENEFITS
The power of persuasion!
Heightened negotiation skills
Better conflict management
Promotes leadership
Improved relationship management

15. CONCLUSION Take home message?...
By being conscious of what is within us and the effects on those around us, we can make a positive change within our environments and thereby improve productivity and return.