1. USER ASSISTANCE STRATEGIES FOR IoT APPLICATIONS
AKHIL HARIKRISHNAN
SURESH SRINIVASAN
© 2016, STC INDIA CHAPTER

2. AGENDA Introduction of Internet of Things
How documentation has evolved in IoT era?
Why standard documentation is insufficient?
New approaches in user assistance for IoT use cases
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3. KEY OBJECTIVES
Internet of Things (IOT) is the latest buzz word in today’s market and is based on the concept of connecting everything to each other or to the internet. With this growing network of connections, it becomes important for us to see how effectively end users can access documentation.
Join our session to learn:
Why standard documentation approaches are not sufficient for IoT use cases.
The need for advances in UA in IoT world
New UA possibilities for IoT use cases.
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4. INTRODUCTION TO INTERNET OF THINGS
TRANSFORMING THE INFORMATION DISSEMINATION WAYS TO MEET THE NEEDS OF IoT ERA
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5. WHAT IS INTERNET OF THINGS?
“The Internet of Things (IoT) is the network of physical objects that contain embedded technology to sense and interact with their environment and each other to collect and exchange data to make our lives better.”
Sense
Analyze
Connect
Store
Share
Act
Control
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IoT Definition by Gartner, Wikipedia, Digital Trends, and openSAP

6. WHAT IS INTERNET OF THINGS?
“The Internet of Things (IoT) is the network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.”
Source: Gartner
“The Internet of things (IoT) is the network of physical devices, vehicles, buildings, and other items—embedded with electronics, software, sensors, actuators, and network connectivity that enable these objects to collect and exchange data.”
Source: Wikipedia
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7. IoT STACK IT OT 5 4 3 2 1 1 2 3 4 5 Application platform
(SDK to build use case and customer-specific apps )
Data platform
(Big Data handling and analytics storage)
Connectivity
(Integration of operational data with large data-handling assets)
Device / Hardware
(The “things” in IoT)
Applications and analytics
(Process integration across broader value chain)
Security and integration services 5 4 3 2 1 1 2 OT
Event based
Real time
Data in motion 3 4 IT
Query
based
Non-Real time
Data at rest 5
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8. IoT IN THE BUSINESS ERA
SMART THINGS SMART DEVICES
The external IoT scenarios enable all smart devices and things to be connected wherever they are. Once connected the information can be transformed and new business scenarios can be realized.
Connected cities
Connected asset management
Connected logistics
Connected car
Connected healthcare
Predictive maintenance
……..!!!
Connected retail
Connected buildings
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9. HOW DOCUMENTATION HAS EVOLVED IN IoT ERA?
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10. EVOLUTION OF DOCUMENTATION IN IoT
Internet of things
Internet of content
Internet of people
If we look more closely at the transition from the third to fourth stages of the industrial revolution, you can see that the Internet straddles both of these eras:
Initially, we saw a machine-to-people connection via an Internet that fostered the dissemination of content.
With the advent of social networks, we saw people-to-people connections that changed how we look at the Internet and the notions of collaboration.
Today, we’re seeing an era of people-to-machine, machine-to-people, machine-to-machine, and people-to-people connections that engage people, processes, data, and machines in a bidirectional flow of information that will transform what’s possible.
This era is the IoT – the ability for machines to monitor, analyze, and truly automate business – in real time.

11. Rise of the Smart Connected Device
2. Smart Device
1. Device
More organizations are planning to collect and process data generated by IoT smart connected devices as a way to maximize the value of their customer facing, revenue generating, devices

12. IPv6 WHY INTERNET OF THINGS? Moore’s law
Big Data analytics as a key enabler to crunch unstructured Data
Moore’s law
IPv6
3.4*1038 IP addresses
Wi-Fi connectivity at very low cost
Smart Phone in every hand
Source: Open SAP course
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13. WHY STANDARD DOCUMENTATION IS INSUFFICIENT?
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14. WHY STANDARD DOCUMENTATION IS NOT SUFFICIENT?
See examples
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15. NEW APPROACHES IN USER ASSISTANCE FOR IoT USE CASES
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16. NEW APPROACHES IN USER ASSISTANCE FOR IoT USE CASES
Tag Technologies
Interactive Graphics
Augmented Reality
Virtual Reality
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17. NEW ADVANCES IN USER ASSISTANCE FOR IoT USE CASES
Traditional Documentation Approaches
Tag Technologies
Interactive Graphics
Google Glass; Smart Watches; Augmented Reality; Virtual Reality
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18. BEACONS Works on Bluetooth technology
Small wireless devices that continuously transmit specific details to a mobile device.
Used mainly for indoor positioning (advantage over GPS)
Example Scenarios:
Retail => Helps the retailer to make the customer aware of the offers and location of items through beacon messages. Based on the customer behavior it helps the retailer to decide on various offers.
Aviation => Airlines can help their customers easily identify partner services and their offers. Can help customers to be navigated to their gate.
Navigation => Can be used to help the visually challenged with directions.
Pavan: Repairing a spare part in a train or aircraft. No internet required. Apps can store the document, which can be later filtered and fetched.
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19. NEAR FIELD COMMUNICATION (NFC)
Easy network access and data sharing — NFC makes the process of connecting devices easy and intuitive. There’s no lengthy handshaking or data entry requirements. Just tap and go.
User control with expressed intent — NFC offers a simple, intuitive means of indicating the user’s intent to initiate action. A quick tap makes it clear.
Data security at multiple levels — Wide-open networks allow opportunities for hackers. NFC counters with built-in features that limit opportunities for eavesdropping, and easy-to-deploy options for additional protections to match each use case.
The ability to connect the unconnected — NFC solves the problem of unpowered objects that lack network access. By embedding NFC tags in unpowered, unconnected objects, you can add intelligence anywhere. With a tap of an NFC-enabled device, it can open a URL and provide access to online information.
Source:
Pawan: these are different technologies available. Depending on the scenario you decide which one to be used. Only high end phones have NFC reader. Get an NFC tag and display with an example. These technologies are used to push the content.
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20. INTERACTIVE GRAPHICS
“A computer graphics system that allows the operator or user to interact with the graphical information presented on the display using one or more of a number of input devices, some of which are aimed at delivering positions relevant to the information being displayed. Almost all computer workstations and personal computer systems are now able to be used interactively.” Source:
Example:
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21. VIRTUAL REALITY
“A realistic and immersive simulation of a three-dimensional environment, created using interactive software and hardware, and experienced or controlled by movement of the body"[1] or as an "immersive, interactive experience generated by a computer". Source: Wikipedia
Example:
3D movie
Virtual voyage in a retail store
Car driving
Video games
Example scenarios:
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22. AUGMENTED REALITY
“Augmented reality (AR) is a live direct or indirect view of a physical, real-world environment whose elements are augmented (or supplemented) by computer-generated sensory input such as sound, video, graphics or GPSdata. It is related to a more general concept called mediated reality, in which a view of reality is modified (possibly even diminished rather than augmented) by a computer. As a result, the technology functions by enhancing one’s current perception of reality.[1] By contrast, virtual reality replaces the real world with a simulated one.[2][3] Augmentation is conventionally in real-time and in semantic context with environmental elements, such as sports scores on TV during a match. With the help of advanced AR technology (e.g. adding computer vision and object recognition) the information about the surrounding real world of the user becomes interactive and digitally manipulable”. Source: Wikipedia
Example:
Additional Examples:
Pavan: Mention about edge case. For example, if an action need to be taken immediately by a user or technician. Railway track repair; closing a door. No failure can be accepted. In industry or mission critical scenarios errors cannot be accepted. There the latest technologies would be used.
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23. Watch Demos
Additional Examples:
Pavan: Mention about edge case. For example, if an action need to be taken immediately by a user or technician. Railway track repair; closing a door. No failure can be accepted. In industry or mission critical scenarios errors cannot be accepted. There the latest technologies would be used.
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24. THANK YOU! Akhil Harikrishnan akhil.harikrishnan@sap.com
Suresh Srinivasan
© 2016, STC INDIA CHAPTER