1. Welcome to the Vendor Support Center!
Krista Roberts
Industrial Operations Analyst

2. Agenda What is the VSC? How to navigate the VSC
Summary of information on the VSC
Where are my important links?
Where can I find assistance?
Questions

3. What is the VSC?
GSA’s Vendor Support Center (VSC) is the central website for vendor information on the Multiple Award Schedules Program.
The VSC contains information on
Compliance
Environmental programs
Contract Administration
Marketing
Much more
GSA’s Vendor Support Center (VSC) is the central website for vendor information on the Multiple Award Schedules Program.
The VSC contains information on
Compliance
Environmental programs
Contract Administration
Marketing
Much more

5. How do I navigate the VSC?
Review the Universal Menu/Header
Click on the topic that you are looking for
Step 1: Review the Universal Menu/Header
Step 2: Click on the topic that you are looking for

6. Step 3:
Click on the link you are looking for. OR
Select the Sub-Section Heading to be taken to a Subsection Summary page, which will provide a summary of each link listed.

7. Step 4: Review the summary of each link and select the one you are looking for.

8. How to I find the Site Map?
The “Site Map” link is found at the very bottom of the VSC home page.

9. Site Map Lists all of Links on the VSC
Use “CTRL+F” to locate key words
The “Site Map” contains a list of all of the Sections, Subheadings, and associated links contained within the VSC website.
The “CTRL+F” or “find” function in your browser can be used to locate keywords that you are looking for. Google can also be used to locate certain pages within the VSC that you are looking for, if you do not prefer the “browsing” the Section Summary Pages.

10. Links for Potential Contractors
If you would like to learn more about getting a MAS contract, review the “I Want a Contract” and the “Vendor Toolbox” sections.
It may be beneficial for you to review the “Pathways to Success” Training under, Education>General Audience.
The “Day 1 with my new GSA Contract”, under “Administration>Contract Management, will also give you an overview of the administrative duties to expect with your MAS contract.

11. What Information is on the VSC?
Now lets explore the Sections listed in the header or “Universal Menu” of the VSC Website.

12. The “All Things Green” Section contains information about programs/regulations regarding the government’s preference for environmentally friendly products/services and how it applies to you as a GSA Multiple Award Contractor.
Each of the green circles under the “What you know need to know” subsection contains unique information, so make sure that you review all 6 of the circles.
The “Green Contract Knowledge” subsection explains how you can identify products with environmentally friendly attributes in GSA Advantage.
The “Greening the Supply Chain” subsection discusses the green issues as they pertain to both product and service GSA contractors.

13. The “All Things Green” Section contains information about programs/regulations regarding the government’s preference for environmentally friendly products/services and how it applies to you as a GSA Multiple Award Contractor.
Each of the green circles under the “What you know need to know” subsection contains unique information, so make sure that you review all 6 of the circles.
The “Green Contract Knowledge” subsection explains how you can identify products with environmentally friendly attributes in GSA Advantage.
The “Greening the Supply Chain” subsection discusses the green issues as they pertain to both product and service GSA contractors.

14. The “All Things Green” Section contains information about programs/regulations regarding the government’s preference for environmentally friendly products/services and how it applies to you as a GSA Multiple Award Contractor.
Each of the green circles under the “What you know need to know” subsection contains unique information, so make sure that you review all 6 of the circles.
The “Green Contract Knowledge” subsection explains how you can identify products with environmentally friendly attributes in GSA Advantage.
The “Greening the Supply Chain” subsection discusses the green issues as they pertain to both product and service GSA contractors.

15. The Marketing Section lists information about place your files on GSA Advantage!, how to maintain your files on GSA Advantage, market research information, and links to marketing/bidding resources.

16. The Marketing Section lists information about place your files on GSA Advantage!, how to maintain your files on GSA Advantage, market research information, and links to marketing/bidding resources.

17. The Marketing Section lists information about place your files on GSA Advantage!, how to maintain your files on GSA Advantage, market research information, and links to marketing/bidding resources.

18. The Education Section lists guides, trainings, newsletters, and other resources available to help you learn about the GSA Multiple Award Schedule Program, your GSA contract, and the federal marketplace.

19. The Education Section lists guides, trainings, newsletters, and other resources available to help you learn about the GSA Multiple Award Schedule Program, your GSA contract, and the federal marketplace.

20. The Education Section lists guides, trainings, newsletters, and other resources available to help you learn about the GSA Multiple Award Schedule Program, your GSA contract, and the federal marketplace.

21. The Administration Sections contains information about contract administration duties, contract compliance, reporting requirements, and the modification process associated with your GSA contract.
The new “Modification” sections will help explain the types of modifications you will encounter, how to access the different contract modification systems, and provides links to modification instructions/guides published for your Schedule.
The new Compliance section covers most of the important topics that you need to be aware of in order to stay in compliance with your various GSA contract clauses. This section also explains the GSA Contractor Assessment process.
The Contractor Reporting Requirements section explains the sales reporting process, how to identify GSA contract sales, and provides a link to the 72a Quarterly Reporting System.
*Hint: A majority of the topics reviewed during the Assessment process is covered under the “Compliance” & “Contractor Reporting Requirements” sections.
The new Contract Management Section provides information and links to various resources that you will need to properly administer your GSA contract, regardless if you are an experienced GSA Contract administrator or if you are still learning about your company’s GSA contract.
If you are new to being a Contract Administrator for a GSA Contract, reviewing the “Day 1 with my new GSA Contract” page is a great place to start! This document outlines the general administrative duties that you should expect as well as provides hints on how to be in compliance and successful with your GSA contract.

22. The Administration Sections contains information about contract administration duties, contract compliance, reporting requirements, and the modification process associated with your GSA contract.
The new “Modification” sections will help explain the types of modifications you will encounter, how to access the different contract modification systems, and provides links to modification instructions/guides published for your Schedule.
The new Compliance section covers most of the important topics that you need to be aware of in order to stay in compliance with your various GSA contract clauses. This section also explains the GSA Contractor Assessment process.
The Contractor Reporting Requirements section explains the sales reporting process, how to identify GSA contract sales, and provides a link to the 72a Quarterly Reporting System.
*Hint: A majority of the topics reviewed during the Assessment process is covered under the “Compliance” & “Contractor Reporting Requirements” sections.
The new Contract Management Section provides information and links to various resources that you will need to properly administer your GSA contract, regardless if you are an experienced GSA Contract administrator or if you are still learning about your company’s GSA contract.
If you are new to being a Contract Administrator for a GSA Contract, reviewing the “Day 1 with my new GSA Contract” page is a great place to start! This document outlines the general administrative duties that you should expect as well as provides hints on how to be in compliance and successful with your GSA contract.

23. The Administration Sections contains information about contract administration duties, contract compliance, reporting requirements, and the modification process associated with your GSA contract.
The new “Modification” sections will help explain the types of modifications you will encounter, how to access the different contract modification systems, and provides links to modification instructions/guides published for your Schedule.
The new Compliance section covers most of the important topics that you need to be aware of in order to stay in compliance with your various GSA contract clauses. This section also explains the GSA Contractor Assessment process.
The Contractor Reporting Requirements section explains the sales reporting process, how to identify GSA contract sales, and provides a link to the 72a Quarterly Reporting System.
*Hint: A majority of the topics reviewed during the Assessment process is covered under the “Compliance” & “Contractor Reporting Requirements” sections.
The new Contract Management Section provides information and links to various resources that you will need to properly administer your GSA contract, regardless if you are an experienced GSA Contract administrator or if you are still learning about your company’s GSA contract.
If you are new to being a Contract Administrator for a GSA Contract, reviewing the “Day 1 with my new GSA Contract” page is a great place to start! This document outlines the general administrative duties that you should expect as well as provides hints on how to be in compliance and successful with your GSA contract.

24. The Administration Sections contains information about contract administration duties, contract compliance, reporting requirements, and the modification process associated with your GSA contract.
The new “Modification” sections will help explain the types of modifications you will encounter, how to access the different contract modification systems, and provides links to modification instructions/guides published for your Schedule.
The new Compliance section covers most of the important topics that you need to be aware of in order to stay in compliance with your various GSA contract clauses. This section also explains the GSA Contractor Assessment process.
The Contractor Reporting Requirements section explains the sales reporting process, how to identify GSA contract sales, and provides a link to the 72a Quarterly Reporting System.
*Hint: A majority of the topics reviewed during the Assessment process is covered under the “Compliance” & “Contractor Reporting Requirements” sections.
The new Contract Management Section provides information and links to various resources that you will need to properly administer your GSA contract, regardless if you are an experienced GSA Contract administrator or if you are still learning about your company’s GSA contract.
If you are new to being a Contract Administrator for a GSA Contract, reviewing the “Day 1 with my new GSA Contract” page is a great place to start! This document outlines the general administrative duties that you should expect as well as provides hints on how to be in compliance and successful with your GSA contract.

25. Where are my important links?
The “Popular Pages” link block near the bottom of the homepage contains links to the systems that you use frequently such as the 72a Online Sales Reporting System, Mass Modification System, eMod System, GSA eBuy, and more.

26. 72a Online Reporting System Mass Modification System eMod System
GSA eBuy
The “Popular Pages” link block near the bottom of the homepage contains links to the systems that you use frequently such as the 72a Online Sales Reporting System, Mass Modification System, eMod System, GSA eBuy, and more.

27. GSA Advantage

28. The “Getting on Advantage
The “Getting on Advantage!” block in the bottom left-hand corner will take you directly to all information that you will need in order to submit or maintain your files on GSA Advantage!.

29. Where can I find assistance?
Roles of GSA Personnel
Procurement Contracting Officer (PCO)
Administrative Contracting Officer (ACO)
Industrial Operations Analyst (IOA)
Vendor Support Center Helpdesk
Up-to-date Contact Information
If you cannot find the information that you are looking for on the VSC or have a unique question, the “Help” block located just under the “Updates & Information” block on the right-hand side of the homepage will help you determine who to contact. By clicking the “Get Help Now” button you will be taken you a page that lists the different GSA Personnel associated your GSA contract, what each GSA staff member is responsible for, and how to obtain their most up-to-date contact information.

30. Toll Free: 877-495-4849 or vendor.support@gsa.gov
The “Who Do I deal with from GSA?” page lists the different GSA Personnel associated your GSA contract, what each GSA staff member is responsible for, and how to obtain their most up-to-date contact information.
If you need help with the common technical issues such as the SIP program or resetting passwords for various GSA systems (excluding Mass Modifications), please contact the Vendor Support Center Help Desk.
To locate the point of contact information for your Administrative Contracting Officer (ACO) or Industrial Operations Analyst (IOA) , please click on the link or go to directly to
To locate the point of contact information for your Procurement Contracting Officer (PCO), first click on the link to GSA eLibrary.

31. Company ABC
Next, enter your company name or GSA contract number and click “Search”.
Then, find your company in the search results and click on your company name.

32. Procurement Contracting Officer (PCO) name and contact information is found under the “Govt. Contracting Officer” heading
The most up-to-date contact information for your GSA Contract’s Procurement Contracting Officer (PCO) is found under the “Govt. Contracting Officer” heading.

33. Stay up-to-date with GSA Announcements at:
Facebook
GSA's YouTube Site- provides recorded videos of GSA announcements and training classes.
GSA Interact Interact is an open, collaborative community for connecting, communicating, learning, and engaging across GSA topics. There are many great groups within GSA Interact. Below are just a sample of the many groups available.
Business Breakthrough Series
Schedules Contractor Success - Marketing Matters!
GSA Interact also contains posts on upcoming training classes/webinars, recorded webinars, announces new programs/changes, and collects feedback from GSA contractors as well as federal government customers.

34. Questions?
Krista Roberts Industrial Operations Analyst (IOA) GSA, Federal Acquisition Service Office of Acquisition Management (512)
If you have any questions, please contact your assigned Industrial Operations Analyst (IOA) or Krista.