1. How to Award/Deny in Nor1 Extranet?
Guest Oriented View = Non OXI Properties

2. Upsell Manager - Inventory Oriented View
Link:

3. Click on “Guest Oriented View”
Upsell Manager – Guest Oriented View
Click on “Guest Oriented View”

4. Search Button for Reservation
Upsell Manager - Guest Oriented View
How to select date ranges?
A list of all guest requests in the next three arrival dates is presented with highest pending revenue guests on top.
By clicking on “Change Date”; one can select different date periods.
How to find a specific reservation?
You can also use the search tool located at the top of the page to easily find a specific room type that guests booked or requested, a confirmation number, or a guest’s name. Note: The system will only search reservations in the date period selected.
Select Date Range
Search Button for Reservation

5. Simply click and highlight row of the reservation
Upsell Manager – Guest Oriented View
How to find details on each upgrade request?
To take a look at what requests each person made, simply click on their row (once clicked it will highlight into blue) and more information on reservation details will appear – including an area for you to award/deny the guest.
Simply click and highlight row of the reservation

6. Upsell Manager - Guest Oriented View
How to AWARD and DENY requests?
To award; Click on the check box next to each upgrade (yellow highlighted below).
To deny all upgrades within one reservation; Click on ‘Deny all Requests”.
To deny one upgrade within one reservation; Simply leave the check box un-clicked and it will turn into denied automatically. Note: You do have to award at least one upgrade within the same reservation for the rest to be denied automatically. If you do not action at least one upgrade, the upgrades will turn into expired ( $20 red highlighted below).
Simply click on the check box to award upgrade
Simply click on the check box to deny all upgrades

7. Simply click on the check box to cancel, no show or deny upgrade
Upsell Manager - Guest Oriented View
How to mark CANCEL or NO SHOW reservations?
To cancel or turn to no show; Click on the arrow facing down button under the ‘Deny all Requests” and options to cancel/no show will appear. Click on the one you need and the status will change.
To avoid expired: Action each reservation that is listed for each day!
Simply click on the check box to cancel, no show or deny upgrade

8. Upsell Manager - Guest Oriented View
How to view Offer Page, add comments, and change stay date?
Click on the “View Offer Page” button to view what the guest has seen.
Click on the “Change Stay Date” button to change arrival/departure dates of guests.
Click on the “ Add your Comments” button to add internal comments on upgrade decisions.
Simply click on the check boxes to view offer page, change stay date or add comments.

9. Every upsell offer fulfilled is additional revenue
Training material is available for new hires, or simply as a refresher.

10. THANK YOU! © 2016 Nor1 Inc. All Rights Reserved
“Nor1”, “Powered by Nor1”, “Nor1 Upgrade Your Life”, “eStandby”, “eStandby Upgrade”, “Nor1 Upgrade”, “PRiME”, “Front Desk Integration”, “eFDU” and “eReach” are representative of some of the logos and trademarks registered by Nor1, Inc. 
Copyright © Nor1, Inc. All Rights Reserved
The Nor1 system and/or its use is covered by Patents 7,249,062, 8,170,925,
8,271,337, 8,285,599 and other patents pending.