1. INFORMATION MANAGEMENT by John Ostrowski

2. INFORMATION MANAGEMENT
Variety of public works records
Paper or electronic

3. POLICIES REQUIRED
Retention
Security
Format

4. PUBLIC RECORDS
Legal requirements
Practical considerations

5. WORK CREW RECORDS Maintenance management systems Cost information
Productivity information
Troubleshooting information

6. SERVICE REQUESTS
Specific requirements
Benefits to the system

7. PERSONNEL RECORDS
Privacy requirements
Central control
Contents

8. MAPS
Need for accuracy
Regular updating
Preservation standards