1. Supporting Self- Management and Health Literacy
Behavioral Health Integration Complex Care Initiative
Supporting Self- Management and Health Literacy
Thursday August 10, 2017
8:30am-9:30 pm

2. Supporting people to take good care of themselves

3. 30% 50% 80% Don’t follow medication regiments
Don’t follow behavior change advice
Don’t complete antibiotics

4. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
-Maya Angelou

5. Motivational Interviewing
Non-verbal empathy
Verbal Empathy
Open ended questions
Reflective listening
Teach Back

6. “Control leads to compliance; autonomy leads to engagement” -Daniel Pink

7. Acknowledge and reinforce AUTONOMY
Techniques to support self management:
Acknowledge and reinforce AUTONOMY
Avoid: must, have to, need to, should…
Engage: It’s your choice; your decision, whatever you think is best…

8. Techniques to support self management:
Normalizing: ‘your are normal’
Acknowledging feelings: ‘that sounds tough’
Affirming: ‘I see the good in you’
Teach Back: ‘what are your thoughts?’

9. Concepts: Conviction and Confidence
High
Success
Frustrated
Self Management
Conviction
Unaware
Skeptical
Confidence
Low
High

10. Assess Conviction: ‘How important is this to you?’
Assess Confidence: ‘How hard or easy do you think it will be?’

12. Thank you for your time!
Please complete the survey, we really, really, really, take it to heart!
End