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ISE 468 Healthcare Process Improvement

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Presentation on theme: "ISE 468 Healthcare Process Improvement"— Presentation transcript:

1 ISE 468 Healthcare Process Improvement
Dr. Joan Burtner, CQE Associate Professor of Industrial Engineering and Industrial Management

2 Ozcan Ch1part1: Quantitative Methods in Health Care Mgt
Chapter 1 Outline Overview of Healthcare Management Historical Background Nature of Healthcare Services Decision Making Process Model Healthcare Manager & Responsibilities Distinctive Characteristics of Healthcare Services Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

3 Healthcare Management is...
The management of processes or health systems that provide care to patients. The use of decision tools to manage and improve processes. Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

4 Ozcan Ch1part1: Quantitative Methods in Health Care Mgt
Management Decisions Healthcare Management Requires Decisions: Forecasting Capacity planning Staffing & scheduling Managing medical supplies Designing processes for quality Increasing reliability Reducing costs Motivating employees Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

5 Ozcan Ch1part1: Quantitative Methods in Health Care Mgt
Historical Background 1 / Development of Decision Techniques Scientific Management Techniques (1910s) – Frederic W. Taylor: work/labor - observe, measure, analyze, improve Taylor known as the Father of Scientific Management Standardization – Frank & Lillian Gilbreth Psychological Effects of Work Conditions – Henry Gantt Quantitative Inventory Management (1915) – F.W. Harris Quality Control & Sampling (1930s) – Walter Shewhart Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

6 Ozcan Ch1part1: Quantitative Methods in Health Care Mgt
Historical Background 2/ Development of Decision Techniques Operations Research/Management Science (1950s) Linear Programming Queuing Models Management Information Systems (1970s) Total Quality Management and Continuous Quality Improvement TQM/CQI (1980s) Supply Chain Management, Reengineering (1990s) Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

7 Who is the Healthcare Manager?
Upper Level CEO? COO? CFO? CNO? Operational Decisions Mid-Level Manager Strategic Decisions: Upper-Level Managers and Executives Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

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