1. October 28, 2011 Cheri Warren, VP Asset Management
Smartgrid
October 28, 2011
Cheri Warren, VP Asset Management

2. The Smartgrid Journey Grid modernization is essential and inevitable
Choice
Customer
Energy Source
Modernize the grid
It’s ALL about the customer
Grid modernization is the backbone of the American Economy
Massachusetts regulators and policy makers are progressive and want to make a difference
The time is now to engage customers in a fundamentally different way – co -design

3. MA Pilot Worcester
15,000 Customers – all classes – mirror of the Commonwealth
Grid Elements
165 miles of electricity distribution lines
5 substations and 11 feeders
56 reclosers
47 capacitor banks
Monitoring and Fault Indication
Customer Elements
Smart meters
Energy Hubs
Load control
Education
New ways to reach our customers
Dropping in everything
Electric vehicles
Solar
Energy storage 3

4. Green Today, Growth Tomorrow…Transforming Worcester into the innovative energy leader of a smarter Commonwealth
Those who participated in the Green Today, Growth Tomorrow Community Summit in Worcester, Massachusetts on September 19 and 20, 2011 had the opportunity to experience something truly groundbreaking. Rather than prescribing smart grid as a utility-centric project, the pilot was introduced in the context of a broader sustainability initiative that will serve the passion, vision, and needs of the local community. The civic and business leaders; educators and community groups; university professors, facilities personnel, and students; young people and seniors, low-income and affluent citizens, home owners and renters, enthusiastically embraced the notion that by working together they could each make a difference in their community’s environmental and economic future.
October 28, 2011

5. Engaging Customers
National Grid in partnership with the City of Worcester, held a two-day Community summit in Worcester, Mass in September 2011
Around 300 local residents and stakeholders attended
Summit designed to
build on city’s unique strengths in green energy technologies and
create a shared clean, green economic future for the city
Summit built on Appreciative Inquiry (AI)

6. Appreciative Inquiry Process

7. Discover and Dream

8. Time for a shift on how we plan and use energy
Aspirations
Time for a shift on how we plan and use energy

9. Design Customer created visuals inspired from messages
Education and outreach
Safety
Green academy awards
EV Challenge
Attract Youth Participation

10. Design Net Zero Downtown Safety EV Attract Youth Participation
New Energy Compact

11. Declaration of Energy Independence

12. Initiatives from Summit
Green2Growth Council
Green Declaration of Independence
National Sustainability Center
Achieving Net Zero
Enabling low-income customers to take advantage of smart
Attracting Green Businesses to Worcester
Green Jobs/Internship program
Green Transportation
Green Zoning Initiative
Greening the Heart of Worcester & You’re entering the Green Zone
Rewards Recognition

13. Messages Received
Need a holistic, community approach that leverages strengths of the region
All customers should have the ability to participate
Customers want clean energy solutions and to be a part of the process
Customers want significant education, easy to use technology so they can “try on” their role in smart grid
Customers want choice around how they use energy and pricing options

14. Sustainability Hub (Demo House)

16. Smart Grid Smartgrid is about the customer!
- Opportunity for policymakers to unleash significant customer value locked in 20th Century regulation
- Understanding customer value and addressing behavioral considerations is essential
- Technology will be disruptive and an enabler –those that manage thru the change best will succeed 16