1. Inter-Service Postal Training Activity
Process Domestic Mail
February 2018

2. TLO – Process Domestic Mail TERMINAL LEARNING OBJECTIVE:
LESSON OUTCOME:
Students will process domestic mail IAW USPS and DOD directives/guidance in support of postal operations.
TERMINAL LEARNING OBJECTIVE:
Action: Process Domestic Mail
Condition: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors.
1. Integrated Platform Scale and Postage Meter
2. Several articles of mail
3. Domestic Mail Manual (DMM)
4. Student Handout
5. Notice 123, RATEFOLD
6. Department of Defense (DOD) M Postal Manual
7. Rubber Stamps - First Class, Priority and Retail Ground
8. USPS Label 11-B – Priority Express Mail Post Office to Addressee
Label
9. Calculator
TERMINAL LEARNING OBJECTIVE: (CONT’D)
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
Standard: Process domestic mail using the correct forms and endorsements, assess the correct amount of postage and fees, determine if mail is mailable and verify the customer’s authorization to use the Military Post Office (MPO) in order to achieve a minimum of 80% on a performance-based test.

3. Operational Variables (OE)

4. The Postage Meter

5. The Postage Meter Control Panel

6. Lock Code Password The Lock Code Password is used:
- To power-ups the machine.
- To awake the machine from sleep mode.
- To access the machine after the meter
is lock.

7. Steps to Establish a Lock Code
1. Press “Options” Button 2. Press “Page Down Button” and select “Lock Code/Passwords” 3. Select “Meter Lock Code” 4. Enter the “New Password Code” 5. Select “Continue” 6. Enter the “New Password Code” again 7. Select “Continue”

8. PS Form 3602-PO
PS Form 3602-PO is issued in a book of 100, triplicate sets, numbered consecutively and is an accountable item.
This form is kept in triplicate: The first two copies with any supporting documents attached are kept on file. The third copy is kept in the book.

9. PS Form 3602-PO Beginning of Day

10. Example of a Meter Stamp
Zero Tape
Steps to run a “Zero” tape:
1. Press “ZERO/SPACE” Button
2. Press “Yes/Enter” Button
Insert the postage tape into the postage meter
Example of a Meter Stamp

11. Calculating Postage on the Meter
The display should read 0lb 0.0oz
Enter the weight manually
Select how you want to mail your item
The calculated postage displays

12. PS Form 3602-PO END OF DAY
MAT
KEL
MAT
KEL

13. Check on Learning
Q: What PS Form is used to record daily meter register reading? A: PS Form 3602-PO. Q: Each postage meter tape has two amount registers. Name then? A: Ascending and Descending. Q: Name the steps required to record the Beginning Register on the Meter? A: 1. Go to “Funds” button . 2. Press the “Funds” button once. 3. This provides the Available Postage Amount (Descending register beginning on PS Form 3602-PO).

14. PE X Situation 1

15. Domestic Mail
Transmitted within, among and between the U.S., it’s territories, and MPO’s.
Four Classes – Priority Express, First-Class, Priority, Retail Ground
Two Subclasses – Media Mail, Library Mail
Military Postal Service (MPS) – Extension of USPS; operates under agreement with DOD and USPS

16. Servicing Postmasters Postmaster San Francisco
Priority Express, First Class, Priority, Retail Ground, Media Mail and Library Mail
Postmaster New York
APO/FPO AE
Postmaster San Francisco
APO/FPO AP
Postmaster Miami
APO/FPO AA

17. APO/FPO Addresses Location Address
Army/Air Force Post Office in Europe APO AE 09XXX
Navy Post Office in Europe FPO AE 09XXX
Army/Air Force Post Office in the Pacific APO AP 96XXX

18. APO/FPO Addresses (Cont’d)
Location Address
Navy Post Office on a ship in the Pacific FPO AP 96XXX
Army/Air Force Post Office in Central APO AA XXXXX
or South America
Navy Post Office in Central or South FPO AA XXXXX
America

19. Check on Learning Q: What is Domestic Mail?
A: Domestic mail is mail transmitted within, among, and between the United States, its territories and possessions, and Military Post Offices (MPO's).
Q: What are the two subclasses of package services used by the military?
A: Media Mail and Library Mail.

20. Check on Learning Cont’d
Q: Where are the three postmasters located that service all the Military Post Offices outside the Continental United States or aboard ship?
A: San Francisco, CA, Miami, FLA and New York, NY.

21. Postal Publications

22. DMM Modules Retail Mail Letters, Cards, Flats, and Parcels
200 Discount Mail Letters and Cards
300 Discount Mail Flats
400 Discount Mail Parcels
500 Additional Services
600 Basic Standards For All Mailing Services
700 Special Standards Index and Appendices

23. Postal Operations Manual (POM)
1. Retail Management
2. Philately – Stamp Collecting
Collection Service – National Service
Standards
4. Mail Processing Procedures
Mail Transportation
Delivery Services
7. Postal Vehicle Service
8. Special Services

24. USPS Postal Bulletin Published every two weeks on Thursday
Changes to the Domestic Mail Manual and International Mail Manual
Latest APO/FPO Changes
List of missing U.S. and Canadian Money Orders
Keep for one year unless otherwise specified

25. Check on Learning
Q: What two manuals are basic guides that govern Domestic Mail Services offered by the United States Postal Service?
A: Domestic Mail Manual (DMM) and Postal Operations Manual (POM).
Q: What is used to identify the zone of delivery on a USPS Official Zone Chart?
A: The first three digits of the Zip Code.

26. Check on Learning Cont’d
Q: How long are Postal Bulletins kept on file at the post office?
A: Postal Bulletins are to be kept for a Period of one year unless otherwise specified.

27. Wrapping and Packing Examine outside wrapping
Wrapping paper strength must be
equivalent to average grocery bag
3. Properly Packed – Contents do not shift
4. Ensure packing container is acceptable

28. Acceptable Packing Containers
Corrugated or solid fiberboard
Chipboard (for small items)
Metal cans
Tubes or boxes
Wooden boxes or crates
Fiber mailing tubes (with metal ends)
Envelopes

29. Check on Learning Q: Who is authorized to use an overseas MPO?
A: Military Personnel on Active, DOD Civilian Employees, Authorized dependents.
Q: What must patrons provide prior to being serviced in the MPO?
A: Valid Identification Card.

30. Check on Learning
Q: How are packages addressed when accepted for mailing?
A: Packages must contain a complete return and delivery address; must be clear, legible and placed on one side of the package only.

31. Size Limits Maximum Size Limits:
First-Class/Priority mail …..….108”
Retail Ground……….……….………….130”
The maximum size limits are based on length and girth combined.

32. Measuring Articles 1. Measure the longest side to get the length.
2. Measure the distance around the article
(ALL FOUR SIDES) at the thickest part.
This will give you the girth.
Add the length and girth together, and this
will give you the size of the article.

33. Check on Learning
Q: What is the maximum size to mail an article Priority Mail? Retail Ground?
A: 108”; 130”.
Q: How do you determine the size of an article presented for mailing?
A: Length + Width (2) + Height (2).
Q: What side of the article do you measure to determine the length?
A: The longest.

34. First-Class Mail Handwritten or typewritten matter
Expeditious handling, transportation, free
forwarding and return service
Is protected against unauthorized inspection
Normally delivered within three days, if
properly addressed

35. First-Class Mail Matter
CANCELLED
LETTERS
CANCELLED CHECKS
POSTCARD
BALLOTING MATERIAL

36. Balloting Material Date stamped with the cancelling bar
Bundled at the top of letter mail
Place in the front of letter trays

37. Letters Size Limits

38. Flat Size Limits Maximum weight 13 ounces
Pieces that exceed any dimension are charged as parcels
Minimum
Maximum
Length
11½ inches
15 inches
Height
6 -1/8 inches
12 inches
Thickness
¼ inches
¾ inches
12”
max
Flats with the following characteristics
are also subject to parcel prices:
Not flexible
Not rectangular
Not uniform in thickness
6 1/8”
min
Height
11 1/2”
max
15”
max
Length

39. Letter and Flat Examples
$1.12
$.66
Save $.46

40. Letter and Flat Examples (Cont’d)
Parcel to Flat
$1.12
$2.07
Save $.95

41. First Class Rate of Postage
Rate of postage is determined by the article's weight and size
-- Weighs 13 ounces or less ‑ Charge the First-Class rate
-- Weighs over 13 ounces up to 70 lbs - Charge the Priority rate

42. Priority Mail Weighs more than 13 ounces up to 70 pounds
Expeditious handling and air service
Two day service between major cities
Three days everywhere else.

43. Priority Mail Flat-Rate Boxes and Envelopes
For U.S. destinations only
Charged flat rate regardless of actual weight
Flat-Rate Envelope
Flat-Rate Box
$39.95
$19.95

44. Priority Mail Postage - Determine the zone number
Locate the article’s weight
Locate the zone number
Locate the point at which they intersect

45. Priority Mail Postage Enter weight. . Select “Priority”.
3. Using the arrow keys, Scroll down to Package or Envelope and select the appropriate one for the situation.
Select “Dim Entry”.
Press the button for “Select ZIP”.
Enter the 5 digit zip-code and press enter.
Enter Length, Width and Height.
8. Add extra services (if applicable).
9. Write the postage on the top right hand corner of the Answer Sheet.

46. 20-Pound Rule (Balloon Rate)
Parcels addressed to Local and Zones 1-4
Weigh less than 20 pounds
Measures more than 84 inches not exceeding 108 inches (length and girth combined)

47. Dimensional Weight for Rectangular Shaped Parcels

48. Determining Dimensional Weight
Parcels for Zones 5-8 exceeding one cubic foot (1,728 cubic inches)
Dimensional Weight = cubic inches divided by 194 (Round up to get the weight in pounds)
Multiply length x width x height to determine cubic inches (21 x 20 x 20 = 8,400 inches)
8,400/194 = = 44 pounds

49. Dimensional Weight for Nonrectangular Shapes
1. Measure the length, width, and height in inches at their extreme dimensions. Round off each measurement to the nearest whole inch: (length = 30, height = 9, and width = 18).
2. Multiply length x height x width: (30 x 9 x 18) = 4,860 cubic inches.
3. Multiply the result by an adjustment factor of 0.785: 4,860 x = 3,815.1 cubic inches.
4. If the final result exceeds 1,728 cubic inches, divide the result by 194 and round up to the next whole number to determine the dimensional weight in pounds: (3,815.1/194 = 19.66) rounded up to the next pound is 20.
5. If the dimensional weight exceeds 70 pounds, the package pays the 70 pound rate.

50. Dimensional Weight for Nonrectangular Shapes

51. Canceling Stamps Cancel all postage using a cancellation bar
or a cancellation machine.
Always cancel postage with black ink to
prevent reuse.
Canceling Bars
Machine Canceler

52. Check on Learning
Q: What is weight limit for a piece of First Class Mail? Priority Mail?
A: 13 ounces or less; more than 13 ounces to 70 pounds. 
Q: How is the 20-Pound Rule determined?
A: Articles of mail addressed to zones 1-4 that weigh less than 20 pounds, but measure more than 84 inches in combined length and girth, apply the 20-Pound Rule.

53. Check on Learning Cont’d
Q: What key is pressed on the Meter keyboard to obtain a postage Tape?
A: The Print Menu Key.

54. PE X Situation 2 - 8

55. Media Mail Matter 1. Books (eight pages or more)
2. Film and microfilm (16 millimeter)
3. Test materials
4. Printed music
All sound recordings (records, video/audio
cassettes, reel to reel tapes, and compact
discs)
6. Manuscripts for books

56. Media Mail Rates are based on weight of piece Endorse “MEDIA MAIL”
To apply Media Mail Rate using Scale/Meter, enter weight, select “Retail Ground”, determine the rate: MEDIA MAIL

57. Library Mail
Available for articles addressed to or from a library, institution, or organization
Matter includes books, printed music, book store, periodicals, sound recordings and other items
Endorse “LIBRARY MAIL”
To apply Library Rate using Scale/Meter, enter weight, select “Retail Ground”, determine the rate: LIBRARY Mail

58. Check on Learning
Q: What is the endorsement for Media Mail and where is the endorsement placed?
A: Media Mail and the endorsement is placed on the address side of the article between the to address and the postage. 
Q: How is mail using the Library Mail service addressed?
A: Mail is addressed to or from a library.

59. Check on Learning Cont’d
Q: What are some examples of articles that may be sent Media Mail?
A: Books, film and microfilm, test materials, printed music, all sound recordings, and manuscripts to books.

60. PE X Situation

61. Retail Ground (SAM) Surface rate – slowest rate for parcels
Given air service on a space available basis
Matter
Advertising circulars, books
Catalogs
Keys
Small parcels containing merchandise
Printed matter

62. Weight and Size Limits WEIGHT LIMITS
Weighs more than 13 ounces not to exceed
70 lbs
SIZE LIMITS
Maximum size = 130 inches
Minimum size = 3½ inches (Height) x
5 inches (Length)
OVERSIZED
inches

63. Check on Learning Q: What is the Maximum Size for Retail Ground?
A: 130 inches.
Q: What endorsement is used for Retail Ground?
A: SAM

64. PE X Situation

65. Items Prohibited from Mailing by Treaty, Regulation, or Law
Nonmailable Matter
Items Prohibited from Mailing by Treaty, Regulation, or Law

66. Lighter Fluid, Lighters, and Liquors
Matches of all kinds, lighter fluid, and lighters containing flammable liquid or gas
Intoxicating liquors

67. Explosive/Flammable Material and Weapons
Explosive and/or flammable material which may explode or ignite
Pistols, revolvers, and other firearms capable of being concealed on the person; addressed to, from or between MPOs, unless sent as official mail, or meets the requirements listed in the DMM

68. Dry Cell Batteries/Odd Shaped Items
Devices which are powered by dry cell batteries unless the batteries are removed or deactivated before mailing
Pens, bottles caps, and similar odd-shaped items when mailed in letter styled envelopes

69. Lotteries/Controlled Substances
Any scheme or promotion, offering a prize dependent in whole or part upon lot or chance is a lottery
Controlled substances

70. Hazardous Materials
Contains a chemical or infectious biological substance
Health risks if not handled properly
Mailable or nonmailable under certain conditions
Flammable, corrosive, radioactive, magnetic, or biological
Packaging and processing refer to:
USPS Publication #52 (Acceptance of Hazardous, Restricted, or Perishable Matter)
USPS Domestic Mail Manual (DMM), Section
DoD M, Postal Manual, Section 1004

71. Check on Learning Q: What is nonmailable matter?
A: Items prohibited from mailing by treaty, regulation, or law.
Q: What are some examples of nonmailable matter?
A: Matches of all kinds, liquors, explosive and flammable material, firearms that can be concealed, dry-cell batteries, pens or bottle-caps mailed in envelopes, controlled substances.

72. Check on Learning Cont’d
Q: What is hazardous material?
A: A substance or material that contains chemical or infectious biological substance in both quantity and/or form that could cause an unreasonable risk to health, safety, or property when in transit for commerce, and that may also develop risk to both the safety and health of USPS employees if not properly handled.

73. PE X Situation 13

74. Priority Express Mail Reliable and fast delivery for all mailable
matter
Priority Express Military Mail Service (EMMS) available for MPOs
Three day delivery service to and from most
military locations overseas
Not available for personnel aboard ships or
between MPO’s
Priority handling until delivered to addressee

75. Priority Express Mail Acceptance
Maximum weight is 70 pounds
Maximum size is 108 inches
Clerk ensures customer has completed
the "FROM" and "TO" addresses on Label
11‑B clerk completes the post office portion

76. Determining Postage Determine if article is mailable
Check weight and size limit of article
Use Express Mail rate chart to determine
postage

77. Packaging Military Post Offices provide two types of
Express mail envelopes.
- EP13A is a 10 x 14" envelope used for mailing documents or merchandise.
- EP13F is a "Flat Rate Envelope”
Boxes, tubes, and larger envelopes can be
provided at MPOs

78. Completing Label 11-B

79. Completing Label 11-B

80. Distribution of Label 11-B
Copy 1 (Original); Origin Post Office Copy
Copy 2; Customer Copy
Copy 3; Addresse Copy (stays attached to mail item)

81. Verifone Password Set-Up
Student Handout Page 39

82. Debit Card Transaction
Student Handout Page 40

83. Credit Card Transaction
Student Handout Page 41

84. Void Credit Card Transaction
Student Handout Page 42

85. Void Debit Card Transaction on the Verifone
Debit transactions CANNOT be voided utilizing the Verifone.
Local MACOM will publish specific procedures on processing Debit Card refunds if applicable.

86. Verifone End of Day Business Report
Student Handout Page 43

87. print shipping labels.
buy stamps and shop.
print custom forms online.
file domestic claims.
set a preferred language.

88. Check on Learning Q: What is the acronym EMMS stand for?
A: Express Military Mail Service. 
Q: What form is used for the Express Mail label?
A: USPS Label 11-B.

89. Check on Learning Cont’d
Q: What is the distribution of the Priority Mail Express label?
A: Copy 1 (Original); Origin Post Office Copy
Copy 2; Customer Copy
Copy 3; Addresse Copy (stays attached to mail item)

90. PE X Situation

91. Application And Voucher For Refund Of Postage, Fees And Services91

92. Uses of PS Form 3533
This is a two-page form that is used for a myriad of reasons, such as:
- Postage meter/PVI label refunds.
- Express Mail not arriving within time standard.
- Parcels sent Priority Mail arriving via Standard Mail / SAM. 92

93. PS Form 3533 A customer is due a refund when:
- service is not rendered properly.
- standard is not met that is guaranteed by USPS.
You as a Military Postal Clerk:
- Do not decide if the customer receives a refund.
- Assists the customer in working through the USPS system. 93

94. Postage Refund
If the amount of the tape is lower than the total required, use the tape and make a new tape for the difference.
If the tape exceeds the amount required, print a new meter tape and the clerk will retain the unused/spoiled tape and submits the meter tape to the COPE at the end of the day on PS Form 3533

95. Example: PS Form 3533, Parts 1 and 2
D I A N A J O H N S O N
Example: PS Form 3533, Parts 1 and 2 1
C O R E T T A D R I V E
A U S T I N T X
Diana Johnson 2 3 4
5a-c
Complete only when verifying spoiled postage meter tapes or PVI labels. 95

96. Example: PS Form 3533, Parts 3-5
$ $34.75 2 3 4
34.75 5
0.00 6
34.75 7 8 9
COPE’s Signature Dec 17
Witness’s Signature Dec 17 1
Refund of Postage Fee.
34.75 10
LEAVE BLANK 11

97. Check on Learning
Q: Can a postal clerk determine whether or not a customer should receive a refund?
A: No, they are only to assist customers in working through the USPS system to ensure they file the paperwork properly.
Q: Who can file a PS Form 3533 for refund of postage and fees?
A: The mailer only

98. TLO – Process Domestic Mail TERMINAL LEARNING OBJECTIVE:
LESSON OUTCOME:
Students will process domestic mail IAW USPS and DOD directives/guidance in support of postal operations.
TERMINAL LEARNING OBJECTIVE:
Action: Process Domestic Mail
Condition: In a classroom environment; given access to the following material below and awareness of the Operational Environment (OE) variables and actors.
1. Integrated Platform Scale and Postage Meter
2. Several articles of mail
3. Domestic Mail Manual (DMM)
4. Student Handout
5. Notice 123, RATEFOLD
6. Department of Defense (DOD) M Postal Manual
7. Rubber Stamps - First Class, Priority and Retail Ground
8. USPS Label 11-B – Priority Express Mail Post Office to Addressee
Label
9. Calculator
TERMINAL LEARNING OBJECTIVE: (CONT’D)
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
Standard: Process domestic mail using the correct forms and endorsements, assess the correct amount of postage and fees, determine if mail is mailable and verify the customer’s authorization to use the Military Post Office (MPO) in order to achieve a minimum of 80% on a performance-based test.