1. Mike Daly : Group Head GIPT & Mobility Solutions “Cost Optimised Infrastructure”
Networks 2010

2. Mobility… More Than Blackberry
ITSR Process
Right Tool for the Job
Business recovery
@Work
User Mobility Profiles
Roaming
Web Cam
Single Directory Log On
Buddy lists
Hot Desking
HOME Office
Single number reach
Mobility… More Than Blackberry
Change the “Run The Business”
Broadband VPN
Some examples of Collaboration and UC requirements
Typical of how we might receive requirements from the business
Easy to get hooked into delivering technology rather than thinking about the business value
UC doesn’t mean that you have to replace the current systems
- Its about integrating those systems better and making them easier to use
Provide tools with a common user experience
Reduce communication/decision latency
Increasing user mobilty
Some words to add:
Presence, Unified messaging, context aware routing, location, identity, status, integration, FMC, SNR, blackberry,
Home Hardphone
Office Mobility
Instant messaging
click to Call
Flexible Locations
Home Video VPN
Local WiFi
Secure Access
Softphone 2 2 2 2

3. Delivery Requirements
Profiling & Business
User types
User locations
User Requirements
Preferred Solutions
Intranet Guidance
Licensing and Concurrency
Application Definition & User Requirements
Application Security
Application Benchmarking
Application Access and Scaling
Application storage, backup & resilience
Service Delivery Options
Device Options, Selection &Infrastructure
Requirements
Network Functions vs Device
Services vs Location & Scaling
Apps
Services
Network Infrastructure
Physical Infrastructure
Network Design Options
Geographic requirements vs Network
Network Functions vs Application
Requirements.
Network Access & Security
Specification and Design
Capacity management vs solution, Scale
& Resilience
Comms Room Design
Testing & Sign Off : Fit for purpose
Support and Maintenance Definition

4. Global Architecture vs Access
HTSE Entities
IPT
HTSU Entities
IPT
ACD
Recording
IVR
RSA
VPN
BES
MOBILE GW
Messaging
U Coms
Cost Rtg
IPT
ACD
Recording
IVR
RSA
VPN
BES
MOBILE GW
Messaging
U Coms
Cost Rtg
HTSU Core
HTSE Core
High Bandwidth & Speed Global Core
IPT
ACD
Recording
IVR
RSA
VPN
BES
MOBILE GW
Messaging
U Coms
Cost Rtg
IPT
ACD
Recording
IVR
RSA
VPN
BES
MOBILE GW
Messaging
U Coms
Cost Rtg
HTSL Core
HTSA Core
HTSL Entities
HTSA Entities
1 : Telephony
IP Telephony
Mobile Gateway & FMC
ACD & IP ACD
IVR Rationalisation
Voice Recording
Mobile & Fixed
Directory Consolidation
IP Dealerboard
2 : Mail
E Mail Rationalisation
BES Rationalisation
Unified Communications
Messaging Systems
Conferencing Architecture
3 : Video
TMS Core & Directory
Telepresence Integration
Desktop clients
Caching
4 : Access
VPN Architecture
RSA Architecture
2 Factor security
Aggregator B.Band
WiFi / 3G/ NGen

5. Presence Mobility Solutions User Devices & Locations
Corporate Social
Networking
Collaboration
Applications
Laptop
Blackberry
Phone
Video
WiFi DB
Mobile
Collaboration
Corporate
Directory
Mobile Apps
Governance
Business Interface & Development :
Marketing
Communications
Enabled Apps
Presence
Network
GPRS 3G
WiFi
Broadband
FMC
Citrix
VPN
Infrastructure Solutions

6. Help & Support Mobility Voice V.I.C.E. Desktop Network
Organisation – Mobility & CSS
Help & Support
Mobility
Portal
Voice
V.I.C.E.
BlackBerry
Desktop
Network
Windows Engineering
Banking Automation
Server 6

7. Industry & Standards Support
Consultants
Suppliers
Network Standards ( IEEE )
Network
Network
CMA & User Requirements
Integration
Guidance
Education
Independent Advise
FIA, TIA-B, ECA
Stds
Designers
Trade Associations
Installation Base
Infrastructure

8. Applications vs Infrastructure
Simultaneous
Services / Infrastructure
Prioritisation
QoS
Contention Mngt
BW & Cap Mngt
Scaling
Traffic Presence
LAN Data No
Yes
Web
File Sharing
Messaging / Chat
Softphone
Hard Phone
Low Def Video
High Def Video

9. Facilities vs Infrastructure
Simultaneous
Services / Infrastructure
LAN / WAN
Copper
LAN WAN
Fibre
Broadband
ADSL
SDSL
WiFi
3G / GPRS
Prioritisation
Yes No
QoS
Possibly
Contention Mngt
Bandwidth / Capacity Mngt
Scaling
Traffic Presence

10. SIMULTANEOUS Applications
Services / Infrastructure
LAN / WAN
Copper
LAN WAN
Fibre
Broadband
ADSL
SDSL
WiFi
3G / GPRS
LAN Data
Yes
Web
File Sharing
Messaging / Chat
Softphone No
Hard Phone
Mobile Phone
Dual band Phone
Blackberry
Low Def Video
High Def Video

11. Infrastructure : Cost Optimisation
Infrastructure : Physical
Infrastructure : Network
Support Costs
Call Costs
Write Off costs
Regional Weighting
Security : Encryption & Access
Application Support
User Profile analysis & Fit
CRE Analysis & Fit
Sustainability
Red : Don’t Do It
Amber : Consider it
Green :Do it

12. Technology Cost Optimisation

13. Benefits Mobility Workstreams and Activities “Run The Business”
Business Support
Business recovery solutions
Contingent & Pandemic Plans
Alternative Site Access & Operation
Moves & Changes Management
“Run The Business”
Cost Reduction
Travel reduction & Savings
Call Rates & Tariffs
Call Management
Hot Desking Deployment
Office Space Reduction
Productivity
Home Video
Home Working
Quicker Contact
Sustainability
Travel Reduction (Co2)
Reduced Power
Footprint Metrics
Carbon Offset
Change the “Run The Business”
Business Change
Mobile Workers
Mobile Sales Force
Customer Contact
Customer Access
“Change The Business”
Benefits 13

14. Consumption and Penetration rates by Region
Central MI Dashboard
On line Metrics
Costs Analysis
Consumption and Penetration rates by Region
Global Stats for Contract / Rate review
Co2 Analysis for User Profiles
Roll out Programme Analysis
Progress of Migration from Red to Green vs Product 14