1. IS 628: Computer-Based Information Systems Discussion Management Hierarchy Model

2. TYPES OF INFORMATION SYSTEMS
MANAGEMENT LEVEL GROUPS SERVED
STRATEGIC LEVEL SENIOR MANAGERS
Strategic
TACTICAL MANAGERS
RESOURCE ALLOCATION
Tactical
MONITOR & CONTROL
LOWER-MANAGEMENT
SUPERVISORS
Operational
VALUE-ADDED
“TOUCH”
Operations
SALES & MANUFACTURING FINANCE ACCOUNTING HUMAN
RESOURCES
MARKETING

3. COMPOSITION OF DECISION-MAKING
Structure Focus
Operations
Strategic
Tactitcal
Operational
External
Internal
Ill-Structured
Structured
DATA WORKERS
MANAGERS