1. Lesson Six: Volunteer Management
OBJECTIVE: Identify the considerations involved in managing a volunteer workforce

2. Supporting Objectives
List existing organizations that might be able to provide volunteers for flood emergencies
List the considerations involved in registering and tracking volunteers
Identify the services needed to support a volunteer workforce during a flood response
Match volunteer skills with service areas
Identify the training needs of flood response volunteers 2

3. How Many Volunteers Are Needed?
Hundreds, maybe thousands
A good workforce is a critical resource 3

4. Recruiting Volunteers
Develop guidelines
Research State regulations
Establish recruitment centers
Advertise the opportunities

5. Where Can Volunteers Be Found?
Individuals
Civic Organizations
Faith-based groups
Schools
Prisons
Emergency Services 5

6. How Can Volunteers Be Registered and Tracked?
Legal requirements
Designated clothing/tags
Staging areas and buses
Processing centers
Team leaders 6

7. What Can Volunteers Do? 7

8. Types of Support Services
Congregate care
Communications
Child care services
Food service
First aid
Transportation
Registration / tracking
General administrative duties 8

9. Activity: Volunteer Skills Matching

10. What Training Do Volunteers Need?10

11. General Health and Safety
Basic hygiene procedures
Food handling techniques
Prevention of slips and falls
Proper wound care
Use of safety equipment 11

12. Evacuation Procedures
Alarm signals
Escape routes
Groups of three
Communications equipment 12

13. Special Dangers
Manhole covers
Unstable areas 13

14. Activity: Volunteer Management

15. Lesson Summary
The volunteer force can make or break the flood response
Provide training for volunteers 15

16. What existing organizations
might be able to
provide volunteers? 16

17. registering and tracking volunteers?
What considerations
are involved with
registering and tracking volunteers?

18. What services are needed to support a volunteer workforce?

19. On what topics should volunteers receive training?19

20. What considerations are involved with ensuring the health and safety of volunteers?