1. Dept. of Energy and Resource Development
11/17/2018
Dept. of Energy and Resource Development
Licence of Occupation Application Process (Cycle Time)
Stephanie Elkins

2. Energy and Resource Development

3. Licence of Occupation

4. Problem 114.9 days Goal 87 days, 80%
Define Phase
Problem days Goal 87 days, 80%

5. Define Phase

6. Define Phase

7. Define Phase ?

8. IMR Chart – Licence of Occupation Cycle Time (Days)
Define Phase
Process out of Control!
IMR Chart – Licence of Occupation Cycle Time (Days)

9. Define Phase
59% above target!

10. Measure Phase

11. Measure Phase
88% to 96% waiting!!!

12. Review Agencies
Analyze Phase
Application Type
Project Managers

13. Review Agencies Application Type 11/17/2018
Improve Phase
Application Type
In house solutions using existing software
Removing the middle man
In some instances no Director’s signature
Discussions initiated with some high frequency internal GNB customers

14. Overall process targets
Project Managers
Improve Phase
SOP
Overall process targets
Roles & Responsibilities
Time gates

15. Daily Management
Improve Phase

16. Improve Phase

17. Control Phase

18. Process in Control & Capable!
11/17/2018
Control Phase
Process in Control & Capable!
IMR Chart – Licence of Occupation Cycle Time (Days)
(Before and After Process Control)
58% improvement

19. Data is crucial!
Standard operating procedures are key!
Monitor, measure, & accountability!

20. 11/17/2018
Thank You!
Questions?