1. Toward Customer Satisfaction SEC ERP Implementation Project
By: Ali K. Al Fardan
For Dr. Abdulaziz A. Bubshait
15 January 2007

2. Enterprise Resource Planning Systems
ERP is a major investment
Companies invest between $50,000 to hundreds of millions
It is expected that ERP market reach 1 trillion by 2010
Represents an opportunity to reengineer business process and introduce change
ERP is a huge investment. Companies invest between 50,000 Dollars to hundreds of millions. It is expected that ERP market reach 1 trillion by 2010.

3. Enterprise Resource Planning Systems
Many organizations are turning to ERP systems
To build strong capabilities
Improve performance
Undertake better decision making
Achieve competitive advantage
ERP is a huge investment. Companies invest between 50,000 Dollars to hundreds of millions. It is expected that ERP market reach 1 trillion by 2010.

4. Enterprise Resource Planning Systems
ERP is a packaged business software system that allows a company to automate and integrate the majority of its business processes, share common data and practices across the enterprise, and produce and access information in a real time environment
ERP is a huge investment. Companies invest between 50,000 Dollars to hundreds of millions. It is expected that ERP market reach 1 trillion by 2010.

5. Why ERB Implementations Fails?
According to one study administered to Chief Information Officers of Fortune 1000 companies showed that the top five critical success factors of ERP implementation projects were:
Top management support
Project Champion
Change management and culture
Team work
Project management
ERP is a huge investment. Companies invest between 50,000 Dollars to hundreds of millions. It is expected that ERP market reach 1 trillion by 2010.

8. SEC is Transforming through Nebras
Nebras: is a strategic initiative of implementing an ERP system
Nebras as a continuous program
Feasibility study started on 2003 and approved in 2004
1st phase of the project started on August 2005 with projects for Finance and HR followed in 2006 by projects for distribution & customer service and logistics business lines.
Nebras goal: to replace existing processes and procedures with international best business practices company-wide using best technological tools available

9. Business Process Re-engineering
It is a fundamental and radical redesign of business processes
Normally BPR is associated with ERP implementation projects
Organizations should be willing to change their business processes according to those depicted by the system to have full advantage of the ERP system capabilities
BPR principles requires a decentralized decision making which has the effect of flatten org layers
Successful business process re-engineering requires top management commitment, setting demanding goals, anticipating resistance, focusing on business practices (empowerment, teamwork, innovation…etc) and following up.
Re-engineering business processes around the ERP software is critical for successful implementation

10. Business Drivers Improve customer service
Integrate into one system from four (from 4 to 1). Currently there are many fragmented information systems for each operating area (Eastern operating are, Western operating are, Central Operating area and south operating area).
Drive efficiency into business processes
Integrity (financial) removal of redundancy in process and systems
Information security
Single information source

11. ERP Department

12. Implementation Methodology
SEC chose to have a vanilla implementation of the system and replace existing business processes and procedures with those embodied in the system
SEC used standard SAP implementation methodology which represent SAP experience in this field

13. Example: Improving customer satisfaction

14. Positives Concerns Conclusion CEO sponsorship Striving BPR
Striving Team work
Heavy involvement of business employees in the projects
Concerns
BPR – Empowerment – Flatten Organization
Education of middle level management about the program

15. Thank You