1. Travel Assistant BOT
An EmpFinesseTM Fundamentals Solution

2. Business Context Business Scenario Solution
Employees need to access disparate applications and system to carry out various regular activities in enterprise
Often these tools and applications are collated in a platform to offer a SSO experience to the end users, but still users have to enter different applications to get to the actual task(s)
Enterprise applications are generally not connected with external feeds for live data contributing to enterprise decisions
Enterprise applications are totally data driven and no Intellisense is involved causing lack of practical offerings at times
Dedicated team supporting the enterprise applications resulting an expenditure in that area
Solution
Personal Assistant BOT has been designed to guide and help employees to carry out various regular activities and processes
Travel System is the first process to pick while this BOT will serve in other processes too in near future
Web based chat window is the single point of entry to any process i.e. employee would be able to do various regular enterprise tasks without changing the application
External dependency feeds are integrated for enterprise decision making e.g. for Travel system integration has been done with weather and event feeds as those impacts the travel decisions
Automated travel request processing has been introduced reducing the need of having a dedicated team for Travel Management system

3. Technology Perspective
Architecture
Technology Used
Wit.AI BOT Engine to create the conversation story and Learning System under Facebook API set
Heroku BOT Server
Node JS
Facebook Objects
Facebook Page
Facebook Messenger
External Data Feeds
OpenWeatherMap
Eventful
MS SQL Database

4. Value Delivered
Improved User Experience by integration with external feed like proactive communication of inappropriate weather or huge event helping user to take right travel decision upfront
Considerable savings in Human Resource expenditure by making resources for supporting enterprise applications redundant
Availability on web enabling access to anywhere anytime
No need to login to various applications for doing various enterprise work, rather once can use this BOT as single window to do all such activities in enterprise

5. Snapshots

6. Thank You