1. Embracing Change: Technology in the Transit Environment
Amy Hance
November 3, 2017
CalACT Autumn Conference
Monterey, California

3. Clovis Transit Operations
We provide in-house paratransit and fixed-route service to the community. Clovis is located in the Central San Joaquin Valley and is an affluent community with a population of just over 104,000. We have a large school district, hospital campus, and are right next door to Fresno and Fresno State University. Approximately 50% of our fixed-route riders are college and high school students. Last year we provided approximately 175,000 fixed route trips and 80,000 paratransit trips. We have a fleet of 29 buses, 6 vans, and one trolley

4. Clovis Transit Operations Staff
I have a staff of 55 people, 43 are pt and ft drivers. The balance is made up of training and administrative support staff and bus washers.

9. Bad communication strategy Fear of the unknown Loss of control
Fear of loss or change
Bad communication strategy
Fear of the unknown
Loss of control
Loss of competence
Lack of reward
Loss of support system
Office politics
Bad previous experience with change
Lack of trust
Humans crave stability, and employees are human. A Yale University research study found these reasons for resistance to change

10. Bad communication strategy Fear of the unknown Loss of control
Fear of loss or change
Bad communication strategy
Fear of the unknown
Loss of control
Loss of competence
Lack of reward
Loss of support system
Office politics
Bad previous experience with change
Lack of trust
Humans crave stability, and employees are human. A Yale University research study found these reasons for resistance to change

13. Choose the technology wisely

16. Choose the technology wisely
State your case

17. Employees that trusted

18. Choose the technology wisely
State your case
Get influencers on board

21. Choose the technology wisely
State your case
Get influencers on board
Train, train, and train some more

23. Choose the technology wisely
State your case
Get influencers on board
Train, train, and train some more
Be prepared to be the cheerleader for the project for a long, long time