1. Prince of Wales Hospital Patient Satisfaction Survey
16 Jul – 10 Aug 2018

2. (I) On Admission (16 Jul – 10 Aug 2018)
2.60%
1.80%
0.20%
2.20%
1.00%
10.90%

3. (I) On Admission 16 Jul – 10 Aug 2018 (Mean Score)
16 Jul – 10 Aug 2018
(Mean Score)
Information about admission
1.07
Waiting time for admission
0.72 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

4. (II) Staying in Ward (16 Jul – 10 Aug 2018)

5. (II) Staying in Ward 16 Jul – 10 Aug 2018 (Mean Score) Food supply
16 Jul – 10 Aug 2018
(Mean Score)
Food supply
0.70
Linen supply
1.00
Ward environmental hygiene
1.09
Privacy protection
1.03
Attention to your special needs, e.g. interpretation service or religion-related arrangements
1.01
Provision of information on “Patients’ Charter” about patients’ rights and responsibilities
0.94 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

6. (III) Clinical Service (16 Jul – 10 Aug 2018)

7. (III) Clinical Service
16 Jul – 10 Aug 2018
(Mean Score)
Effectiveness of treatment
1.13
Quality of nursing care
1.23 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

8. (IV) Explanation & Communication (16 Jul – 10 Aug 2018)

9. (IV) Explanation & Communication
16 Jul – 10 Aug 2018
(Mean Score)
Explanation on clinical condition and treatment plan
1.14
Involvement in deciding treatment plan
1.10
Explanation on use of medication
1.16
Channels for feedback on hospital service
0.99 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

10. (V) Staff Performance (16 Jul – 10 Aug 2018)

11. (V) Staff Performance 16 Jul – 10 Aug 2018 (Mean Score) Staff attitude
16 Jul – 10 Aug 2018
(Mean Score)
Staff attitude
1.31
Staff helpfulness
1.29 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

12. (VI) On Discharge (16 Jul – 10 Aug 2018)

13. (VI) On Discharge 16 Jul – 10 Aug 2018 (Mean Score)
16 Jul – 10 Aug 2018
(Mean Score)
Information about discharge
1.05
Explanation on follow-up plan and post-discharge care
1.11
Waiting time for discharge
0.76 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

14. (VII) Facilities / Ancillary Service
(16 Jul – 10 Aug 2018)

15. (VII) Facilities / Ancillary Service
16 Jul – 10 Aug 2018
(Mean Score)
Signage and information counter
1.03
In-patient transportation
1.10
General hospital environment
1.04
Public toilet hygiene
0.81
Security
0.96
Payment process
0.98 2 1 -1 -2
N/A
Very Good
Good
Neutral
Poor
Very Poor

16. (VIII) Overall Impression (16 Jul – 10 Aug 2018)

17. (VIII) Overall Impression
16 Jul – 10 Aug 2018
(Mean Score)
Overall impression towards this hospital
8.09
1=worst, 10=best