1. Community Advisory Committee Meeting
Operations Update
Community Advisory Committee Meeting
April 11, 2017

2. Performance Report Card
Performance Indicator
Standard
Mar 2017
FY17
On-Time Performance
91%
90.7%
91.3%
Late 4
0.10%
Average Initial Hold Time
120 sec 69 85
Calls on Hold Over 5 Min 5%
3.9%
4.4%
Denials 1%
0.25%
0.44%
Preventable Collisions Per 100,000 Miles
0.50
0.67
0.59

3. Highlights March highlights:
Transported 16 Elite Wheelchair Racers for the LA Marathon
Provided 589 trips over three days for the Abilities Expo
Access, its Antelope Valley contractor, and member agency AVTA had a coordination meeting
Presented the Where’s My Ride app to United Cerebral Palsy in Culver City

4. Questions?