1. Counseling Interviews
I. Handling problems
II. Goals for the interview
Correct Behavior
Add value to organization
III.Principles in counseling
Remember you are investing in the person
Recognize that people change
Start with accepting the individual
Measure effectiveness in the long-run
Remember this is a process (not 1 shot deal)
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Theories of the Interview

2. IV. Approaches to counseling
Johari Window
Known to Others Not Known
Open
Known to Self
Hidden
Unknown
Blind
Not Known
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Theories of the Interview

3. IV. Approaches to counseling (cont’d)
A. Directive
1. Assumptions
2. Situations
3. Risks
B. Nondirective
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Theories of the Interview

4. V. The Communication Cube
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Theories of the Interview

5. VI. Special considerations
Decision points
Examine role of responsibility
Arrange setting appropriately
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Theories of the Interview

6. VII. Interview Orientation
Be specific about the problem
Explore perceptions
Focus on the problem not the person
Discuss why change is needed
Develop action plans
Make follow-up provisions
Think about the need for records
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Theories of the Interview