1. Versiti Way of Leading May 11, 2018
Framework Summary
Competency Definitions

2. Versiti Way of Leading – Summary
Passionate Leadership
Lead Authentically
Inspire Trust
Impact Community
Inspires trust by leading in an authentic, consistent and genuine way. This means having the courage to do things differently than they’ve been done in the past and recognizing when to change direction. Demonstrates passion and dedication to Versiti’s mission and the communities we serve.
Talent Leadership
Engage and Empower
Grow Talent and Teams
Build Relationships
Engages and inspires others. With a focus on empowering people, makes building relationships and developing others a priority.
Transformational Leadership
Catalyst for Change
Think Strategically
Display One Versiti Perspective
As a catalyst for change, strives to deliver innovative ideas, solutions and leverage fresh perspectives. Thinks strategically and focuses on Versiti-wide benefits, looking beyond a single team or department.
Focused Leadership
Create a Collaborative Environment
Execute with Excellence
Drive Results
Creates a collaborative work environment, and at the same time expects a high standard of execution. Guides teams and individuals to focus on what will have the greatest impact. 2

3. Versiti Way of Leading – Concepts by Career Level
COMPETENCIES
EXECUTIVE
VICE PRESIDENT
DIRECTOR
MANAGER
SUPERVISOR
Passionate
Lead Authentically
Lead Boldly
Lead Courageously
Lead Fearlessly
Lead Eagerly
Inspire Trust
Earn Unwavering Trust
Establish Trust
Demonstrate Credibility
Impact Community
Engage Community
Serve Community
Understand Community
Talent
Engage & Empower
Energize the Organization
Engage & Inspire
Inspire Others
Motivate Others
Encourage Commitment
Grow Talent and Teams
Develop Organization Talent
Build Talent
Develop Others
Select and Develop
Build Relationship
Build Organization Relationships
Build Relationships
Establish Relationships
Relate Well to Others
Transformational
Catalyst for Change
Display Vision
Innovate
Think Creatively
Lead Change and Demonstrate Flexibility
Continuously Improve
Think Strategically
Shape Strategy
Act Strategically
Understand Strategies
Think Broadly
Display One Versiti Perspective
Define One Versiti Operating Model
Drive One Versiti Integration
Demonstrate One Versiti Perspective
Apply One Versiti Perspective
Focused
Create Collaborative Environment
Ensure Collaboration
Promote Collaboration
Collaborate
Promote Teamwork
Execute with Excellence
Optimize Execution
Ensure Execution
Manage Execution
Execute Efficiently
Manage the Work Effectively
Drive Results
Drive Organization Success
Drive for Results
Show Drive & Initiative
Show Initiative 3

4. Lead Authentically (1 of 2)
CAREER LEVEL
CONCEPT
BEHAVIORS
Executive
Lead Boldly
Establishes the framework and strategies to evaluate breakthrough ideas/initiatives
Takes decisive action in high stakes situations, crises, or conditions of uncertainty that effect the organization
Lives the Versiti Core Values and engages with others in a consistent and genuine way
Confronts and works to resolve challenging organizational issues
Leads authentically and transparently
Models self-awareness and ability to accurately assess one’s own performance
Shares experiences and perspectives to inspire
Challenges "the way it has always been done“
Vice President
Lead Courageously
Champions breakthrough ideas, initiatives, and business ventures
Takes decisive action in high stakes situations, crises, or conditions of uncertainty that effect their service line.
Lives the Versiti values and engages with others in a consistent and genuine way
Demonstrates the courage to do what is right despite personal risk
Challenges "the way it has always been done"
Encourages others to take appropriate risks, and help them manage failure 4

5. Lead Authentically (2 of 2)
CAREER LEVEL
CONCEPT
BEHAVIORS
Director
Lead Fearlessly
Resources breakthrough ideas, initiatives, and business ventures.
Takes decisive action in high stakes situations, crises, or conditions of uncertainty that effect their stakeholders including patients, customers, donors, employees
Leads authentically and transparently
Demonstrates self-awareness and ability to accurately assess one’s own performance
Shares experiences and perspectives to motivate
Challenges "the way it has always been done“
Engages in constructive debates.
Coaches leaders on inspiring and motivating leaders (influencer)
Leads with purpose and presence.
Manager
Lead Eagerly
Executes breakthrough ideas, initiatives, and business ventures.
Leads courageously and transparently
Seeks feedback to assess one’s own performance
Shares experiences and perspectives to educate
Asks questions to understand context and content
Identifies diverse opinions and ideas
Supervisor 5

6. Inspire Trust CAREER LEVEL CONCEPT BEHAVIORS Executive
Earn Unwavering Trust
Has a consistent track record of delivering on commitments.
Establishes an environment in which uncompromising integrity is the norm.
Acts truthfully even when in conflict with own self-interests.
Balances honesty with compassion.
Role models trusthworthiness in both internal and external dealings.
Vice President
Inspire Trust
Treats others fairly and in a consistent manner
Models and inspires high levels of integrity
Communicates consistently across constituencies
Builds trust with both internal and external stakeholders.
Director
Establish Trust
Shows consistency between words and actions.
Treats others fairly and consistently.
Accepts responsibility for one's own performance and actions.
Confronts actions that are or border on the unethical.
Manager
Demonstrate Credibility
Acts consistently with stated policies and practices.
Does not cover up or blame others for problems or mistakes.
Protects confidential information.
Follows through on commitments.
Supervisor 6

7. Impact Community CAREER LEVEL CONCEPT BEHAVIORS Executive
Identifies and builds the capabilities, resources, and infrastructure needed to be successful in the geographies where we do business
Effectively supports the well-being of the patients and communities we serve
Seeks feedback from patients, donors and partners
Develops a deep understanding of our community and the customers’ businesses of our industry partners
Engages and converts new communities to serve.
Vice President
Develops and improves the capabilities, resources, and infrastructure needed to be successful in the geographies where we do business
Cultivates and develops new communities to serve.
Director
Engage Community
Looks externally to gain exposure to communities and patients we serve.
Models Versiti Core Values when interacting with our communities.
Seeks feedback from patients, donors and partners.
Identifies and recommends opportunities for new communities to serve.
Manager
Serve Community
Ensure frontline team has access to tools, training and resources to enable delivery of positive experience to all stakeholders.
Coaches team on how to best represent Versiti in the community.
Supervisor
Understand Community
Puts best face forward when interacting with the community
Delivers a courteous, friendly, helpful, engaging experience when in the communicates we serve.
Provide feedback to staff on community interactions. 7

8. Catalyst for Change CAREER LEVEL CONCEPT BEHAVIORS Executive
Display Vision
Finds ways to extend and apply innovative ideas to enhance business results.
Identifies longer-term needs and opportunities that have significant revenue and profit potential.
Ensures business strategies, industry analyses, and business plans consider future needs and developments, and are not just based on current reality.
Has a clear vision of the long-term contribution one's own area can make to the business
Vice President
Innovate
Generates innovative ideas and solutions to problems.
Promotes new ways of looking at problems and processes.
Leverages fresh perspectives, breakthrough ideas, and new paradigms to create value in the market.
Creates an environment that encourages innovation and risk taking.
Responds resourcefully and constructively to new demands, priorities, and challenges or obstacles
Director
Think Creatively
Approaches solutions to problems with curiosity and open-mindedness.
Identifies new cost savings or revenue opportunities.
Nurture ideas and coach for idea generation
Willingly adapts to shifting or competing priorities.
Demonstrates a willingness to try new things, even at the risk of failure.
Manager
Lead Change and Demonstrate Flexibility
Approaches problems with curiosity and open-mindedness.
Encourages others to look at problems and processes in new ways.
Encourages opportunities to increase efficiency, simplicity, and revenue.
Works productively in the face of ambiguity or uncertainty.
Supervisor
Continuously Improve
Seeks opportunities to increase efficiency, simplicity, and revenue.
Deals constructively with mistakes and setbacks.
Readily adapts to different ways of doing things. 8

9. Think Strategically CAREER LEVEL CONCEPT BEHAVIORS Executive
Shape Strategy
Develops responses to key competitor actions and threats.
Identifies and integrates organizational strategies to achieve and sustain competitive advantage.
Develops and effectively communicates strategies that position the business to shape and capitalize on emerging customer and market needs.
Develops and effectively communicates strategies that leverage the core capabilities and competencies of the company
Vice President
Think Strategically
When making decisions, considers our charitable mission and the well-being of the communities we serve in addition to the broader industry, market, and other external business factors
Prioritizes initiatives that capitalize on strengths and market opportunities and counter competitive threats
Aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization
Creates and effectively communicates strategies to balance short-term requirements with long-range business plans
Director
Act Strategically
Integrates, prioritizes, and balances big-picture concerns with day-to-day activities.
Establishes and effectively communicates strategies for achieving function and work unit goals.
Conveys a thorough understanding of own areas strengths, weaknesses, opportunities, and threats.
Evaluates and pursues initiatives, investments, and opportunities based on their fit with mission.
Stays abreast of key competitor actions and their implications or threats to the business.
Manager
Understand Strategies
Demonstrates understanding of the organization's mission and strategies.
Sees the "big picture" (e.g., overall themes, trends, goals).
Integrates, prioritizes and balances big-picture concerns with day-to-day activities.
Establishes and effectively communicates strategies for achieving individual or work unit goals.
Supervisor
Think Broadly
Works to clarify and understand the broader purpose and mission of own work.
Integrates and balances big-picture concerns with day-to-day activities.
Generates innovative ideas and solutions to problems.
Identifies opportunities to increase efficiency, simplicity, and revenue. 9

10. Display One Versiti Perspective
CAREER LEVEL
CONCEPT
BEHAVIORS
Executive
Define One Versiti Operating Model
Defines and develops One Versiti operating principles based on the organization's market position, opportunities, capabilities, and competitive threats
Envision and develop the capabilities, resources, and infrastructure needed to be successful in our geographies
Proactively models putting the well-being of the patients and communities we serve at the center of all we do.
Innovates offerings, processes or practices that balance the needs of local and national health care communities
Vice President
Drive One Versiti Integration
Optimizes our One Versiti operating model and principles based on the organization's market position, opportunities, capabilities, and competitive threats
Identifies and builds the capabilities, resources, and infrastructure needed to be successful in our geographies
Effectively supports the well-being of the patients and communities we serve
Develops offerings, processes or practices that appropriately balance the needs of local versus national health care communities
Director
Demonstrate One Versiti Perspective
Takes service line and geographic differences into account when making plans and decisions
Educates and coaches others to develop a One Versiti mindset when looking at issues and problems
Anticipates how service lines and geographies will react to the organization's strategies and products
Role models and ensures team has an understanding of the organization's charitable mission, market position, opportunities, capabilities and competitive threats
Manager
Apply One Versiti Perspective
Takes horizontal and vertical stakeholder viewpoints into account when making plans and decisions
Helps others to develop a One Versiti mindset when looking at issues and problems
Understands how service lines and geographies will react to the organization's strategies and products
Conveys an understanding of the organization's charitable mission, market position, opportunities, capabilities and competitive threats
Supervisor 10

11. Engage and Empower CAREER LEVEL CONCEPT BEHAVIORS Executive
Energize the Organization
Fosters a sense of energy, ownership, and personal commitment to the work.
Inspires others to define new opportunities and continuously improve the organization.
Nurtures commitment to the organization's vision, values, purpose, and direction.
Creates an environment in which performance excellence is rewarded.
Effectively communicates the rationale and benefits for key decisions and choices.
Vice President
Engage and Empower
Identifies and seeks to understand other people’s concerns and motivations
Ensures that proposals and/or perspectives are supported by strong logic and a compelling business case, addressing all relevant factors
Negotiates persuasively to create win-win solutions for all parties
Cultivates networks throughout the organization to build support and affect change
Director
Inspire Others
Encourages others to set challenging goals and commit to high standards of performance
Fosters a sense of energy, ownership and personal commitment to the work we do
Inspires others to stretch beyond their comfort zones
Creates an environment where excellence is rewarded
Manager
Motivate Others
Conveys confidence in others' ability to do their best.
Encourages others to set challenging goals and high standards of performance.
Celebrates and rewards significant achievements of others.
Supervisor
Encourage Commitment
Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
Acknowledges others' efforts and accomplishments.
Projects a positive image and serves as a role model for others. 11

12. Grow Talent and Teams CAREER LEVEL CONCEPT BEHAVIORS Executive
Develop Organization Talent
Create environment which leverages leaders’ capabilities.
Promote collaboration, inclusion & diversity, and teamwork.
Develops successors and talent pools to ensure availability of future talent.
Provides feedback, coaching, and guidance where appropriate to enhance others' skill development, especially focused on senior leaders.
Identifies and attracts key individuals with the critical capabilities needed by the organization especially focused on senior leaders.
Vice President
Build Talent
Provides feedback, coaching and guidance to help others grow and develop new skills
Shapes roles and assignments in ways that leverage and develop people's capabilities
Develops successors and talent pools to ensure availability of future talent
Actively promotes the recruitment, advancement, and success of people from different backgrounds
Identifies and attracts key individuals who have the critical capabilities needed by the organization
Director
Develop Others
Identifies the qualifications required for successful job performance.
Provides honest, helpful feedback to others on their performance.
Helps others identify and prioritize their development objectives.
Promotes sharing of expertise and a free flow of learning across the organization.
Responsible for onboarding and developing new team members.
Manager
Select and Develop
Identifies and recruits/refers qualified people.
Makes accurate evaluations of people's capabilities emphasizing and leveraging individual’s strengths.
Shares own experience and expertise with others.
Builds and fosters positive team relationships.
Supervisor 12

13. Build Relationships CAREER LEVEL CONCEPT BEHAVIORS Executive
Build Organization Relationships
Proactively creates networking opportunities with people across a variety of functions and locations inside and outside the organization for self and teams.
Relates to others in an accepting and respectful manner regardless of their organizational level, personality, or background.
Leverages even difficult or tense circumstances to enhance relationships.
Tactfully and sensitively expresses disagreements.
Vice President
Build Relationships
Develops networks with people across a variety of functions and locations inside and outside the organization for self and team
Relates to others in an accepting and respectful manner regardless of their role, personality or background
Listens attentively and with empathy to concerns expressed by others
Maintains positive relationships even under difficult circumstances
Director
Establish Relationships
Contributes to networks with people across a variety of functions and locations inside the organization.
Maintains positive relationships even under difficult or heated circumstances.
Challenges others in a healthy way.
Expresses own viewpoints tactfully to avoid creating unnecessary conflict.
Intentionally creates professional relationship opportunities (e.g. professional networks, mentors)
Manager
Relate Well to Others
Relates to people in an open, friendly, and accepting manner.
Facilitates positive working relationships with team.
Treats others with respect.
Works cooperatively with people from different cultural backgrounds.
Supervisor 13

14. Create Collaborative Environment
CAREER LEVEL
CONCEPT
BEHAVIORS
Executive
Ensure Collaboration
Builds collaboration by establishing, communicating, and reinforcing shared values and norms.
Promotes a culture of collaboration and teamwork across organizational boundaries and with external stakeholders
Removes organizational barriers to collaboration and teamwork.
Creates an environment for honest and open discussion of all issues, even controversial ones.
Vice President
Promote Collaboration
Appropriately involves others in decisions and plans that affect them
Addresses and resolves conflict directly and constructively, focusing on issues rather than people
Actively seeks out opportunities to involve or integrate those with different perspectives and cultural backgrounds
Collaborates with others to share information so there are no unnecessary "surprises"
Director
Collaborate
Discourages "we vs. they" thinking.
Appropriately involves others in decisions and plans that affect them.
Works to remove barriers to collaboration.
Seeks to understand and address the concerns and interests of others with opposing viewpoints.
Manager
Promote Teamwork
Encourages people to draw on each other's strengths and experience to work together effectively, within and across teams including sharing of learnings and best practices.
Provides honest constructive feedback to others on their performance.
Shares own experience and expertise with others.
Supervisor 14

15. Execute with Excellence
CAREER LEVEL
CONCEPT
BEHAVIORS
Executive
Optimize Execution
Uses key indicators, processes, and management systems to monitor the organization's performance against goals.
Addresses barriers to achieving results and sources of lagging performance.
Ensures accountability for achieving business goals at multiple organizational levels.
Maintains operating effectiveness while simultaneously driving needed change.
Vice President
Ensure Execution
Delegates assignments to the appropriate level
Monitors progress of others and redirect efforts when goals change or are not met
Ensures that others have the resources, authority, and support needed to achieve objectives
Holds people accountable for achieving their goals
Promotes high standards of execution
Director
Manage Execution
Conveys clear expectations for assignments.
Delegates assignments to the lowest appropriate level.
Monitors progress of others and redirects efforts when goals change or are not met.
Holds people accountable for achieving their goals.
Manager
Execute Efficiently
Juggles many priorities and competing demands for one's time.
Removes obstacles in order to move the work forward and/or get efforts back on track.
Seeks additional resources to complete tasks when needed.
Supervisor
Manage the Work Effectively
Acts resourcefully to ensure that work is completed within specified time and quality parameters.
Surfaces problems and issues before projects get derailed. 15

16. Drive Results CAREER LEVEL CONCEPT BEHAVIORS Executive
Drive Organization Success
Establishes aggressive goals for the organization.
Gets results that have a clear, positive, and direct impact on business performance.
Conveys a strong sense of urgency and drives issues to closure.
Manages focused, results-oriented meetings that achieve closure on key issues.
Vice President
Drive for Results
Establishes aggressive goals for the organization
Takes immediate and independent action to resolve issues or problems when they arise
Conveys a strong sense of urgency and drives issues to closure
Delivers results that have a clear, positive, and direct impact on our financial performance
Director
Show Drive and Initiative
Does not easily give up in the face of unexpected obstacles.
Sets high standards of performance for self and others.
Puts in extra effort and work to accomplish critical or difficult tasks.
Tackles tough challenges or problems quickly and directly.
Manager
Show Initiative
Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
Maintains a consistent, high level of productivity.
Takes personal responsibility to make decisions and take action.
Projects a positive image and serves as a role model for others.
Supervisor 16