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Ice Storm 2013 Technical Briefing

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Presentation on theme: "Ice Storm 2013 Technical Briefing"— Presentation transcript:

1 Ice Storm 2013 Technical Briefing
January 9, 2014 Anthony Haines President and CEO Ben LaPianta, Executive Vice President of Electric Operations Chris Tyrrell Executive Vice President of Customer Care Blair Peberdy Vice President Communications and Public Affairs

2 Today Storm Preparation Grid Restoration (3 Phases) Communication Road Ahead Questions Credit: Toronto.CTVnews.ca

3 The most disruptive incident we have faced
Credit: Toronto.CTVnews.ca J.P. Moczulski/ THE CANADIAN PRESS The most disruptive incident we have faced

4 Emergency Preparedness Planning (EPP)
Monitoring Storm (Freezing Rain warning) Supervisors & Crews readied (Dec 21) Declare Level 3 Emergency (Dec 22) Activate System Operations Centre (SOC) and Local Incident Command Centers (LICC)

5 Emergency Declaration and Mobilization
Level 3 Emergency Declared EOC activated at 04:00 22nd Dec Emergency Declaration and Mobilization Emergency Operations Centre (EOC) System Operations Centre (SOC) Local Incident Command Centre (LICC) – Monogram LICC – Commissioners LICC – Milner LICC – Mutual Aid

6 Storm Impact Greater than: 300,000 customers out
20x normal OMS (outage management system) events 100x call volume 800 Traffic lights out calls 500 wires down 160 locations (Police onsite) Live wires! Critical Infrastructure out Roads blocked (trees/branches) Credit: Toronto.CTVnews.ca Chris Young/ THE CANADIAN PRESS

7 EPP Mobilization Level 3 Emergency Activate EOC / LICC’s
TEMPC coordination (Toronto Emergency Management Program Committee) Roster staff 7/24 Issue call for Mutual Aid Logistics (materials, fuel) Credit: Toronto.CTVnews.ca J.P. Moczulski/ THE CANADIAN PRESS

8 EPP Execution Planned logical restoration:
Police, Fire, Ambulance – make safe! Damage assessment Critical infrastructure Restore Transformer Stations Restore Municipal Stations Energize Feeders: Big, Medium & Small wires

9 Mutual Assistance 9 Utility Companies Transportation
Lodging >130 rooms Food > 2000 meals Clothing Safety training Work Orientation Mutual Aid > resources 8 local contractors > 150 Total Support > 400 With title graphic

10 Customer Restoration Profile
Phase1 Phase 2 Phase 3 225K customers restored 30K customers restored 45K customers restored

11 Grid Restoration Phase I
Make Safe Damage Assessment Restore critical loads Restore Transformer Station Mobilize Mutual Aid > 225,000 restored (75%)

12 Grid Restoration Phase II
Restore Municipal Stations Restore main feeders Restore multi-residential Restore lateral feeders > 255,000 restored (85%)

13 Grid Restoration Phase III
Restore individual services Restore back yard construction Reconnect Electrical Safety Authority (ESA) approvals Remaining 45,000 restored by Jan 2 Demobilization planning

14 Customer Owned Equipment Damage
Approx 3000 customers Where possible, made temporary connections Coordinated expedited process with ESA Offered qualified contractor lists Credit: ESA

15 City Councillor Networks Business and Association Networks
7000 s Business and Association Networks s Customer Calls in 10 days Communications City & Province Challenge communication relies on electricity Strategy Use all available channels to get the greatest reach Deliver information frequently Mass Media 1500 interactions Social Media 1000 Tweets 6000 Customers Comments on Facebook

16 Communications 374,000 calls in 10 days Outreach to:
Business customers , associations and property management companies Life support and vulnerable persons Continued focus on: Public safety awareness and caution

17 Call Centre Volumes

18 Our Technology Supervisory Control And Data Acquisition (SCADA)
Outage Management System (OMS) Distribution Management System (DMS) GPS in trucks Meters Call Centre

19 In Summary… Safety first All critical loads restored within 36 hours
75% restored in the first 48 hours Effective mutual aid coordination 24/7 operations for 13 days

20 Road Forward Independent Review Panel
Steering Committee Chair David McFadden, QC Members Joe Pennachetti (City of Toronto) Sean Conway (Centre for Urban Energy- Ryerson University) Industry Experts (To be named) Davies Consulting Forestry Grid Response & Design Customer Communication

21 Questions

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