1. Application Solutions For NEC UNIVERGE/NEAX 2000
BBX TECHNOLOGIES
Unleash the potential of your communication system
Application Solutions
For
NEC UNIVERGE/NEAX 2000
BBX Technologies NEC Univerge (Fusion) Member
BBX Technologies Vuesion®

2. Advanced applications, .. One server
Vuesion® Product Information
Advanced applications, .. One server
Vuesion® 2 1
CT Module
Messaging Module
PC Super Console
PC Super User
Call Reports
Database screen pop
TAPI Interface
Mobility
Integrated Messaging
Auto Attendant
IVR
Vuesion Application Server
Call Recorder Module
Call Center Module
Station side recording
Trunk side recording
Scheduled
Pattern recording
On-demand recording
Skills based
Announcements
Callback Queuing
Database Routing
Database Screen Pop 4 3

3. Introduced in 1999 Vuesion® Product Information Product History
7 years of customer implementation
Number of systems shipped to date
Approximately 1,000+

4. Vuesion® Product Information
Typical Setup
Vuesion®
Communication
Platform
Vuesion
Media Server
Applications, Platforms
Voice resources (single line)
Ethernet OAI (PZ-M606A)
LAN / WAN / VPN
IP Remote agent
LAN / WAN
Agent workstation
Supervisor workstation
Attendant workstation
Vuesion Media Server: solutions & applications in a converged voice/data network

5. Vuesion® Messaging Module
Messaging Highlights
Vuesion®
Deploys easily with reduced complexity
Highly scalable from 4 to 64 ports
Windows Point and click Administration
OAI connection greatly simplifies integration
Remote access for configuration
Default Setup Wizard
Full featured auto attendant / IVR
Flexible and Menu-Tree telephony user interface
ANI/DNIS based IVR routing
Minimize time to resolution
Menu selection from user’s greeting
1-digit selection for most functions
Q&A interview mailbox
Highly usable user features
Play different greeting when user is busy or out of the office
One-Touch record with listen and pickup
Cascade notification (pager, mobile phone or )
Users remotely configure their forwarding phone numbers for the “follow-me” feature
Trusted numbers allow users to automatically login to their mailbox on ANI match

6. Vuesion® Messaging Module
Unified Messaging
Vuesion®

7. Vuesion PC Super Console
Vuesion® CT Module
Vuesion PC Super Console
Vuesion®
Vuesion® Super Console: Intuitive and productivity enhancing 1
Menu bar 2
Icon status & presence management 3
call control
function keys 4
View selection 5
Call status

8. Presence management and collaboration
Vuesion® CT Module
Extended States
Vuesion®
Presence management and collaboration
Extended states

9. Emergency Number Notification
Vuesion® CT Module
Emergency Number Notification
Vuesion®
Security
Notification

10. Vuesion® CT Module Summary Vuesion® Super Console users
Up to 200 simultaneous logons
Number of views
12 for Super Console – 3 for Super User
Icons displayed
2,000+ for Super Console – 25 for Super Users
Call History
800 outbound / Inbound with missed call indication
PC OS Supported
Microsoft Window XP, 2000 or Thin Clients
Phones supported
TDM, IP or soft client with USB headset
Database screen pop*
Integration with ODBC compliant databases
TAPI interface*
Vuesion® TSP
Call Reports*
Crystal Reports interface
Vertical Market
Real Estate offices, Automotive, Answering Service
* Option

11. Call Centers are everywhere
Vuesion® Call Center Module
Call Centers are everywhere
Vuesion®
Sales / Orders
Customer Care
Dispatch
Help Desk
Information
Registration
Reservation
Vertical market coverage
Distribution    
Education    
Financial / Banks / Credit Unions   
Government      
Healthcare/Dental     
Insurance    
Manufacturing   
Retail / Remote shopping     
Utilities    
Web Hosting / Internet    

12. Call Center Highlights
Vuesion® Messaging Module
Call Center Highlights
Vuesion®
Simplified deployment with flexible management
Scalable from 5 to 200 agents
Call Reports accessed for all enabled Supervisors
Skills based routing for maximum coverage
Full featured packages come standard
Desktop or thin client environment supported
Maximize First-Contact resolution
Full featured auto attendant / IVR
ANI/DNIS based IVR routing
Priority routing
Supervisor “Rescue Queue”
Delayed announcements with ATA and queue position
Visual and audible threshold indication
Callers may opt-out of queue and select another destination
Management & Supervision
Presence with visual indication on groups and agents
Intuitive call center states with visual indication
Call status with CRM integration
Built-in software wallboard with PC client software
Call coaching/monitoring with record option
Real time agent statistics

13. Vuesion® Call Center Agent
Vuesion® Call Center Module
Vuesion® Call Center Agent
Vuesion® 1
Break, Work, Meeting, Login/Logout keys
Break, Work, Meeting, Login/Logout via IVR 2
Phone Agent (No PC required) 1
Call center
states
Agent PC desktop client software
Presence & Collaboration 2 3
Call center
wallboard

14. Vuesion Supervisor Screen
Vuesion® Call Center Module
Vuesion Supervisor Screen
Vuesion®
Management and supervisory software 1
Call Center Reports 2
Real time statistics
Rescue Queue 3

15. R.O.I and Productivity Enhancing Options
Vuesion® Call Center Module
R.O.I and Productivity Enhancing Options
Vuesion®
Increasing efficiency, productivity, service level and customer satisfaction while decreasing cost for faster Return on Investment
Call Back Number Queuing Callers may leave a call back number, hang up and stay “virtually” in the call center without loosing their priority and position in queue.
Database Smart Router Calls may be automatically routed to a different location, or have a higher/ lower priority based on their ANI, DNIS or customer’s database record contents.
Database Screen Pop A local Vuesion database or the customer’s database records are automatically shown on the agent’s screen when ANI, DNIS or IVR collected digits match preconfigured entries.
TAPI Dial Out Desktop users select and dial a number or name from their TAPI compliant contact management software.

16. Call Reports and Management
Vuesion® Call Center Module
Call Reports and Management
Vuesion®
Answered Calls (Hourly, Daily, Charts)
Answered Calls Agent Summary
Abandoned calls (Hourly, Daily, Chart, Detail)
Talk Duration (Hourly, Daily, Chart)
Service Level Profile (Hourly, Daily, Chart)
Group Performance, Call Tag Reports, Campaigns,
Skill Sets / Groups
Call Center Reports 1
Call Center Status (Hourly, Daily, Charts)
Call Center Calls (Hourly, Daily, Chart, Detail)
Threshold Excess
Agent Performance
Agent Productivity
Agents
Stations (Detail, Summary, Charts)
Trunks (Detail, Summary, Charts)
Number Dialed/ANI (Detail, Summary, Charts)
Area Code (Detail, Summary, Charts)
Account Codes (Detail, Summary, Charts)
All Calls/Tenant (Detail, Summary, Charts, Costing) 2
Non-Call Center Standard Reports
Stations, Trunks, ANI, SMDR, A.A.

17. Sample Reports: Skill Set (Group) Performance Summary
Vuesion® Call Center Module
Sample Reports: Skill Set (Group) Performance Summary
Vuesion®
Profile Daily

18. Sample Reports: Agent Productivity
Vuesion® Call Center Module
Sample Reports: Agent Productivity
Vuesion®

19. 1 2 Vuesion® Call Recorder Module Typical Setup Vuesion® Trunk Side
PSTN
Voice resources (single line)
Communication
Platform
Vuesion
Media Server
Ethernet OAI (PZ-M606A) 2
Station Side
Storage & Backup
Supervisor workstation
Vuesion Media Server: solutions & applications in a converged voice/data network

20. Call Recorder Highlights
Vuesion® Call Recorder Module
Call Recorder Highlights
Vuesion®
A complete package for any budget
Scalable, flexible
OAI Integrated
Supports PRI span and analog trunks
Supports NEC’s digital Dterm for station-side recording
Up to 8-PRI span trunk-side or 96 phones station-side
Single and dual span PRI boards.
8,16 and 24-port digital station board interfaces
High quality, High performance and high compression recorded files
Selective recording based on ANI number pattern
Selective inbound / outbound recording per station
Record all calls
Scheduled recordings per group or agent
Random recording for quality assurance
On demand Supervisor recording of agents
Flexible search criteria

21. Supervisor Management Screen
Vuesion® Call Recorder Module
Supervisor Management Screen
Vuesion® 2 3
Time/Call
Filters
Record
Filters 1 4
Calendar
Groups 5 6
Management
& flags
Record
Details

22. Thank you
Vuesion®
Thank you