1. Student Services A to Z Adjunct Faculty Convocation January 14, 2017

2. Agenda Overview of Student Affairs
One-Stop Enrollment Services
Student Engagement and Retention Programs
Policies and Processes
Code of Conduct
Grievance Processes
Grading
Financial Aid
Question/Answer
Agenda

3. Hannelly Center One-Stop Enrollment Services
Admissions and Records
Cashiers
Welcome Desk
Financial Aid & Scholarships
Contact Center
Recruitment and Retention
International Education
Veteran Services
Academic Advisement
Hannelly Center One-Stop Enrollment Services

4. Hannelly Center Student Services
Upper Level:
Lower Level:
Disability Resource Center
Counseling
Testing Services
Career Services
Transfer Center
Hannelly Center Student Services

5. Student Engagement & Retention
Athletics
International Education
Bridging Success: Foster Youth Coaching Pilot
Recruitment & Retention
Bear Trax/My College Orientation
Clubs and Organizations
Counseling
Success Fair/I Will Graduate
CARE / Early Alert
Student Life and Leadership
Dream.US Partner College
Title V Grant
Early College Programs (ACE, Hoop, Dual Enrollment)
Veteran Services
and more!
Student Engagement & Retention

6. It Takes a Village! Retention is everyone’s business “Save 2” Campaign
CARE / Early Alert referrals
Disruptive student behavior / conduct reporting
It Takes a Village!

7. It Takes a Village! Financial Aid processes
Satisfactory Academic Progress
Withdrawals versus failing grades
“Stop before you drop”
On-time grading
It Takes a Village!

8. It Takes a Village! Title IX Requirements
Sexual Harassment Policy / Reporting
Working with students who are pregnant or parenting
Working with transgender students
Grievance/Complaint Processes
It Takes a Village!

9. Student Affairs at Phoenix College
No more silos
Willing
Dedicated
Collaborative
Seek better ways
Fun
Student-Centered
Go the extra mile
Everyone helping out
Awesome
Student Affairs at Phoenix College

10. Enrollment focus on communication, quality service, and solutions
Communication via web, social media, MyPC app, and electronic bulletin boards
Enroll now
Personal information update
Tuition due
Financial Aid weekly workshops
Day & Evening Bear Trax and NSO
Express Enrollment Days
Express registration room
A&R express line
Popping for success
“Save 2” Campaign
Calling and texting campaigns
Enrollment focus on communication, quality service, and solutions

11. Questions?