1. LEADERSHIP AND SUPERVISION
Management Theory and Practice
College of Public and Community Service
University of Massachusetts Boston
©2010 William Holmes

2. CORE LEADERSHIP SKILLS
Provide goals and objectives
Motivate employees
Identify and solve problems
Supervise staffing
Monitor performance
Administer policy

3. LEADERSHIP AND GOALS Setting goals Measuring goals
Tying actions to goals
Delegating actions
Monitoring actions
Revising actions

4. LEADERSHIP AND MOTIVATION
Motivating by example
Giving feedback
Using rewards
Providing opportunities
Using consequences
Communicating

5. LEADERSHIP AND PROBLEM SOLVING
Identifying problems
Clarifying problems
Identifying alternatives
Selecting alternatives
Promoting solutions

6. LEADERSHIP AND SUPERVISION
Structuring reports
Monitoring reports
Team meetings
Individual conferences
Problem behaviors
Accountability

7. LEADERSHIP AND PERFORMANCE MONITORING
Establish purposes of monitoring
Identify criteria and indicators
Set timelines
Use periodic review
Provide support
Utilize consequences

8. LEADERSHIP AND POLICY Policy and goals Policy and fairness
Policy and certainty
Policy and procedures
Following procedures
Exceptions to procedures