1. Utah Clicks The Universal Application System
Adrienne Akers
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2. UAS History
Funding:
Opening Utah’s Doors: 4-year Maternal & Child Health Bureau Grant $150,000 annually
To help Utah organize its services so families of young children with special needs can use them easily
June 2001 to June 2005
Purpose:
Timeline:
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3. Completing paperwork is frustrating!
Part C
Baby Your
Baby
CSHCN
Head Start
Medicaid
Completing paperwork is frustrating!
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4. Why Develop Utah Clicks?
More children are entering the service system
Federal/state mandates to organize services
Federal/state budget cuts require cost efficiencies
Trend toward e-Government & paperless applications
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5. Models of Consumer-Focused Web Sites
Online Resource Directory
Single Program Online Application
Interagency Application Process
Fully Automated Eligibility System
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6. Universal Application System (UAS) aka Utah Clicks
a web-based interagency application process to facilitate service coordination
designed to help families apply for multiple programs & services online in a non-duplicative manner
currently available in English & Spanish
available 24/7
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7. UAS Process Consumer answers non-duplicative questions
UAS places responses onto PDF applications
Consumer needs services
UAS helps consumer electronically submit applications to agencies
Consumer receives eligible services
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18. Utah Clicks Allows Autonomy for Participating Agencies
Screening criteria can be set & updated by each agency
Local agency staff can review/assign/follow-up on electronically submitted applications
State agency managers can add and update regional offices, office accounts, and zip code routing, and other information.
Thought I’d throw that in there for fun as we used the Simpsons as our test family. Might liven up the presentation a little…not that you guys aren’t entertaining!
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19. Utah Clicks Applications Submitted by Hour
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20. Utah Clicks Applications Submitted by Weekday
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21. Consumer Benefits of Utah Clicks
Consumers find the UAS convenient & easy to use.
Trips to multiple agency offices are minimized
Families can get redundant aspects of paperwork out of the way first, leaving time for more meaningful exchange during the actual interview process
Young parents may be more comfortable entering data via computer than telling their “life story” repeatedly to intake workers
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22. Utah Clicks Administrative Benefits
Mid-scale integration projects (e.g., UAS) provide needed services without major upgrades to current systems.
Both upfront & maintenance costs remain lower than costs for the development of new systems.
The UAS can be integrated into current systems without major changes in business practices. Client application data can be exported directly into current systems.*
Intake workers find the interface intelligent and easy to use. Minimal training needed to use UAS.
UAS is customizable to fit the needs of your agency.
* Additional software is required to import XML data into existing systems. This software should be developed in-house.
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23. State Interest in UAS Current State Customers
Oregon Clicks
Indiana WINS
State Customers with Active Interest
New Mexico
Arizona
Missouri
Florida
Kansas
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24. Utah Clicks helps families apply for services they need!
Let’s show the actual page. - Chris
Utah Clicks helps families apply for services they need!
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