1. Peer Research, Commissioning and Assurance

2. About Us Promote understanding of multiple and complex needs
Stimulate evidence-based debate about public service reform
Partnerships: policymakers & commissioners at national, regional & local levels, academic researchers
Through policy, research and lived experience
Involve experts by experience in every aspect of our work

3. User Involvement and Peer Research
National and Regional service user forums of people with multiple and complex needs
Lived experience team at NHS England Liaison and Diversion Service
Peer Research and Commissioning Together specialists
NOMS toolkits for prisoner involvement in prisons, probation and peer research
Editors of Clinks Guide to service user involvement and coproduction

4. Unlocking the unseen .
They are often able to highlight new areas warranting attention that have been overlooked by non-peer researchers.
They can design research questions effectively and pick up on important themes that may seem insignificant to others.
Peer researchers can unlock the full potential of service user interviews.
They are able to establish a rapport in the interview process with an empathy based on their similar experiences.
Peer research has the power to break down boundaries between the researcher and the researched, empowering people to take an active rather than passive role in the interview by becoming experts on their own lives.

5. Commissioning Together

6. Peer Research in Commissioning
Recruitment and training of peers in research
Development of research process
Questionnaires and focus groups
Examples NHS England Health and Justice
Commissioning Together Barking and Dagenham/Wandsworth

7. What have been outcomes
In Wandsworth; focus on IOM;
Service user feedback led to decommissioning of one service
Reallocation of resources to user led staff training and affecting development of affirmative culture
In Barking and Dagenham peer research led into business case for commissioning of womens centre

8. The Commissioners View
Already experienced the benefits of meaningful Service User involvement.
With the training – this had significant potential.
Careful thought around recruiting.
Commit – and show you mean it.
Build the relationship and become a team – together
Show faith – it’s what makes the difference.
Don’t forget existing Service User
arrangements.

9. The Commissioners View
Already experienced the benefits of meaningful Service User involvement.
With the training – this had significant potential.
Careful thought around recruiting.
Commit – and show you mean it.
Build the relationship and become a team – together
Show faith – it’s what makes the difference.
Don’t forget existing Service User
arrangements.

10. The Commissioners View
A trained, committed and capable resource. and the work goes on!
An education for me and the IOM staff.