2. Ramu V. Sunkara Vice President
▲ Sales, ▼ Costs: Enable Real-Time Collaboration (RTC) Within Your Products
Ramu V. Sunkara Vice President
Real-Time Collaboration Products

3. Topics Introduction & Use cases
What is Oracle Real-Time Collaboration?
What value does it add to your product?
How to integrate & bundle?
Oracle RTC Vision & Summary

4. Oracle Collaboration Suite
Integrated collaborative solution
Right architecture
For datacenter
For developing business solution
For minimizing risk
Leads to business advantage
Leverages the Oracle infrastructure
Any platform support
Any deployment configuration
Oracle Collaboration Suite
All Applications In One System

5. Oracle Collaboration Suite
Web
Fax
Microsoft Outlook
Windows & Office
Voic
Files
Calendar
Wireless
Again you ask, what is it?
While it was launched and shipped 3 months ago were not talking about version 1 technology Oracle Collaboration Suite is a set of mature applications based on and integrated with the 9i Database and application server and all their options.
These applications include:
, Calendar, Voic , Fax, Files, UltraSearch based on Oracle Text formally known as InterMedia which is a federated search engine all with wireless and voice access.
Oracle Collaboration Suite offers embedded Oracle database technology to store files, messages and user information, and embedded technology from Oracle's application server to provide a Web server, directory services, and single sign-on capabilities.
The application and access layer enables you to find and manage all the information you need to makes it easy to collaborate and communicate more effectively. It eases user administration of , voic and fax by providing one integrated message store with one centralized inbox. It provides voice access to your calendar allowing you to review your schedule and receive alerts when new meetings are created or existing meetings changed. Users can find and access all the information they need with a single user id and password. In addition, Oracle allows users to easily search across all enterprise information repositories regardless of where the information is located. And, Oracle Collaboration Suite integrates with familiar desktop clients and interfaces like Microsoft Outlook and Explorer so no end user training is needed.
Real-Time Collaboration
(RTC)
Voice
Search
Secure
Standards Based
Reliable

6. RTC (Real-Time Collaboration) Market Size
$7.41Billion
$5.91B
$4.33B
$3.26B
$2.53B
And the market is responding—telling us that this is the next big medium for business—with over $400 million being spent this year—accelerating to over $2 billion in And this is a relatively conservative estimate based on the numbers we’ve seen.
Sources: Market Overview: Web Conferencing. Giga Research. July 15, 2003
Instant Messaging and Presence Market Trends. Radicati Group. July, 2003
Real Time Collaboration Market. Collaborative Strategies. August, 2003

7. Sales & RTC
Leverage the Ubiquitous IP Networks to reach your customers, partners, Employees
Web Conferencing for
Sales
Marketing Seminars
Training
Presence
Reach the right person in real-time
Chat
Text and Voice chat

8. Support & RTC We have a live one! Help “My Application” doesn’t work!
Support BOT
Please tell me the nature of your problem
We have a live one!
Referral
Invite/ACK
Customer
Oracle RTC Server
IM Media Channel
Let’s talk about your problem
Media Channel
Support Professional

9. RTC Integration Examples
Presence
( Person & Group),
IM, VoIP Chat
REAL-TIME COLLABORATION SYSTEM
ENTERPRISE
COMPUTING
S/W + H/W
Application Presence,
Alerts, Workflows
Scheduling & Live
Conferences
Access to Archives (Chat
Transcripts,
Conferences)

10. RTC (Real-Time Collaboration) Platform
PDA Applications
Desktop Applications
Web Sites
Business Applications
Wireless
ENTERPRISE Real-Time
Collaboration System
Desktop Consoles
Wireless
VoIP Phones
Web Consoles
PDA Consoles

11. Real-Time Collaboration Platform
Enterprise Applications
RTC Consoles
Sales & Marketing
Conferencing
Playback
VoIP
Presence
IM/ Chat
Service & Support
HR & Training
RTC Server Instance
Financials
Communication Services
(Encryption, Firewall traversal, QoS, RTP)
Order Management
Interaction Center
System Services
Application
Integration
Services
Presence,
IM & Chat
Servers
Voice &
Video
Servers
Web Conf.
Servers
Supply Chain
Portals & Web Sites
Real-Time Collaboration Platform
The diagram shows the RTC Platform Architecture
Server Components,
RTC Consoles, and
The infrastructure (OAS and DB) it uses.
Items in green are product futures that are in the works
One of the components is the Integration Services. This provides interfaces for real-time enabling Enterprise Applications and Desktop Applications.
At the lowest level these interfaces are mostly XML based. However high level interfaces are also exposed (SDKs and UI components)
Desktop Applications
Oracle Application Server & Database
MS Office, Outlook

12. RTC Integration Services
3rd Party
Billing, Compliance
Materialized Views
RMI
Mobile Devices
Web Portals
SOAP
Servlets
JavaScript
Modules
SOAP
RTC Integration Services
SIP
RTP
SOAP
XMPP
SDKs
VOIP Integration
RTC Integration Services
RTC Integration Services enables applications of varying types to integrate with RTC Platform. It exposes multiple interfaces using multiple technologies.
Provides interfaces to build RTC applications on the Desktops, Enterprise applications, Web Portals VoIP devices, Mobile devices and 3rd party Applications
Different Integration Services technologies can be used to meet different integration needs.
Enterprise Applications
Plugins
COM Objects
Java SDKs
Messenger Addins
Desktops

13. Single Shared Web Conferencing System
Global IT and LoB Needs
Line of Business
Unlimited number of
logical sites
Easily tailored to meet individual LoB needs
Available in context of existing LoB systems
Marketing
Sales
Support
Web Store
Training HR
Help Desk
Portal
Global IT
Single system
Easy deployment
Easy management
Low costs
Happy users
As an enterprise class platform for real-time collaboration, Oracle Web Conferencing allows a single deployment instance to easily be configured to meet the vary requirements of various lines of business.
Single Shared Deployment
Benefits of shared deployment with flexibility to meet individual LoB requirements
Features, business flows, preferences all easily configurable by LoBs
Administration and business-level reporting at global and site level
Single Shared Web Conferencing System

14. RTC Integration Features
Web Services (SOAP, XML, Servlets)
SDKs (Windows and Java) & Plug-Ins
Open Protocol Support (XMPP, SIP, RTP)
Schema-Level Access for Data Warehousing and Mining

15. Why Consume RTC Integration Services?
Real-Time Collaboration within your applications
Web Conferencing within your app context
IM within your app context
Enable Workflows & Business Apps. with Real-Time Presence
People
Groups
Applications
Expose Archives in Applications
Web Conferencing archives
IM, Chat and VoIP Archives
Why Consume RTC Integration Services
Real-time Enable your Application:
While working on a RFP (word document) share the document in real-time with a co-worker who can help in filling up the document.
While browsing a web-site send a question (IM) about the site in real-time to a help-desk agent for immediate feedback and discussion with sales agent.
Build learning systems based on archives created from real-time conferences

16. RTC S/W Pricing & Packaging
Oracle OCS RTC S/W Appliance
INTEL, LINUX Solution
Oracle OCS Edition
Pricing
$45/ Named User (current pricing)
Embedded System License (TBD)

17. RTC Roadmap FY04 FY05 OCS 9.0.4.* Releases OCS 9.0.5.* Releases
Web Conferencing
Web Services for meetings, archives
Recording and Playback of Archives
OCS * Releases
Presence
Instant Messaging
Multi-user Chat
Web Conferencing ++
Windows Plug-ins
Web Services for Presence, IM

18. 3rd Generation Enterprise
PAPER
REAL-TIME
S/W AUTOMATION

19. Summary ▲ sales, ▼ Costs, ▲ Customer Satisfaction
Leverage the IP Networks using Oracle RTC
Web Conferencing, IM, Presence in your products
Web Services, Windows Plug-ins using Standards
Enterprise Real-Time Collaboration from Oracle
Competitive Pricing & Convenient Packaging

20. Next Steps Visit our Roundtable to learn more : Wednesday at 10am
Not already a partner? Join at
Join the Application Server Product Focus to get tools, training and resources to help
More Information:

21. Ramu.sunkara@oracle.com 650-506-4034
Leverage the IP Networks in Real-Time Integrate with Oracle RTC Offering

22. Q
& A

24. Integration/ Bundling
Your Application
RTC Integration Services
RTP
SIP
XMPP
Web Services
Real-Time Collaboration Server