1. Booking Systems Matt Bauerochse

2. TOPICS Booking Systems Overview / History Usage Demonstrations Future Directions

3. Booking Systems

4. Booking Systems - History

5. SMS Allows Bookings to be sent via SMS Requires GSM Unit attached to PC Windows XP Operator intervention Superseded by Booking Posters

6. Web Bookings 2000 Bookings / month Favourites Auto-Complete Status Updates ASAP & Pre-Bookings Configurable

7. Web Bookings Demo

8. Booking Posters Premium SMS Book from fixed locations RSLs, Hotels, Pubs SMS Unit Replacement Can use QR Codes Posters ordered from Fleet Management

9. Booking Posters Demo

10. Coin operated bookings Book from fixed locations Shopping Centres RSLs, Hotels, Pubs Provides a ticket Fleets responsible for maintenance Monitoring Pre-Production stage Ready 2013 Q3/4

11. SmartVOIX - IVR Uses previously used addresses Reduces load on the call centre Customer can still speak to an operator Passenger limits can be set Passengers can be blacklisted

12. Mobile Bookings - Déjà vu Launched early 2007 B.I. Mobile Data Costly Failed to take off!

13. SmartHail Vehicle Tracking Driver Messaging Status Updates Location based bookings Cancel Booking Supports Blacklisting

14. SmartHail - Usage Over 3,500 Completed Bookings 500 Completed Bookings Reduced No Show rate

15. SmartHail - Usage

16. SmartHail - Feedback "Good product and service "Can book a taxi within seconds

17. SmartHail – Feedback Negative Please cancel my booking Driver picked up someone else!

18. SmartHail – New Features New Features based on Feedback Destinations Address Favourites Improved Reasons Status Updates Driver Messaging

19. SmartHail Demo

20. SmartHail – Serviceable Areas Defined using the Zone Editor Serviceable Outer Areas

21. SmartHail – Marketing Radio and Newspaper Website and Social Media Email Banner Business card Rebranding Option Phone announcement

22. SmartHail – Marketing (Phone Announcement)

23. SmartHail – Future Plans Android Ready by Q3 2013 Targeting version 2.1 Payments Cheaper service fee Fleet kickbacks Treated like an Account

24. Questions?