1. WEEK 4

2. Let’s review politely 공손하게 politely, professionally 전문적으로 Unit 1
Exchanging business cards
Following-up
Leaving a message
Taking a message
Unit 2
Scheduling an appointment
Leaving / taking messages
Unit 3
Complaining about a wrong order
Solving / fixing the problem
writing –
Polite
Formal/professional
Concise
politely 공손하게
politely, professionally 전문적으로

3. page 22

4. caller - making a complaint
responding to the complaint
page 22

5. Complete the Conversation
Unit 3
page 23
Moodle – Unit 3, Activity 9, Part F

6. change roles

7. 1) 2) 3) 4) 5) 6) 7) 8) 9)
page 24

8. Confirmation
Dear <your name>, Thank you for contacting us today regarding the issue with your order. I want to once again apologize for any inconvenience. I have issued a refund check for $20, and sent it to Riley Industries by express mail. You should receive it tomorrow morning. I have also sent two additional coffee machines to your company. They are scheduled for rush delivery and should arrive before the close of business tomorrow. We truly appreciate your business. Sincerely, Paul Rio, Manager Rio Office Super Store

9. Write a reply to Mr. Rio
page 24

10. page 24

11. Units
1, 2, 3

12.  Self-Check
Can you …

13. Calculate the total price (page 81)
Entrance/exit Ticket
Calculate the total price
(page 81)
Stand up  say the name of the office supply/equipment
Calculate the total for the order
Example – next slide

14. How much? five boxes of highlighter.
I am interested in placing an order for ___________.
five boxes of highlighter.
Stand up  say the name of the office supply/equipment
Calculate the total for the order
Write on the board: “Your total comes to $_____.”

15. Your total comes to $18. How much? nine boxes of envelopes.
I am interested in placing an order for ___________.
nine boxes of envelopes.
Your total comes to $18.

16. Your total comes to $40. How much? eight boxes of file folders.
I am interested in placing an order for ___________.
eight boxes of file folders.
Your total comes to $40.

17. The total comes to $850. How much? 100 hole punches.
I am interested in placing an order for ___________.
100 hole punches.
The total comes to $850.

18. Your total comes to $180. How Much? 200 boxes of paper clips.
I am interested in placing an order for ___________.
200 boxes of paper clips.
Your total comes to $180.

19. The total comes to $120. How Much? a dozen packs of stationery.
I am interested in placing an order for ___________.
a dozen packs of stationery.
The total comes to $120.

20. The total comes to $36. How Much? pair three dozen pairs of scissors.
I am interested in placing an order for ___________.
pair
three dozen pairs of scissors.
The total comes to $36.

21. The total comes to $950. How Much? 200 staplers.
I am interested in placing an order for ___________.
200 staplers.
The total comes to $950.

22. The total comes to $125. How Much? five coffee machines.
I am interested in placing an order for ___________.
five coffee machines.
The total comes to $125.

23. The total comes to $600. How Much?
I am interested in placing an order for of ___________.
a dozen cartridges of ink and toner.
The total comes to $600.

24. UNIT 4
When???