1. Technical Support Overview and Training
AmbirScan® Connect
Technical Support Overview and Training

2. AmbirScan Connect Overview
Product Overview
Licensing
Privacy and Support
Workflow
Demo
Questions
Today we’re going to review the new AmbirScan Connect software. We’ll discuss it’s features and functionality, how it differs from AmbirScan Connect, and see how it works.
AmbirScan Connect Overview

3. AmbirScan Connect – What is it?
Subscription service
Integration application between Ambir and athenahealth
Documents are ‘pushed’ into athenaNet
ASC is a subscription service through atheanahealth and Ambir.
There are 2 subscription options:
Monthly: available to customers that are qualified by athenahealth for monthly billing via the athenahealth One-Bill program. Users pay $25/month, per workstation for ASC services when using Ambir scanners; $30/month per workstation when using a Fujitsu fi-7160.
Yearly: customers who are not authorized by athenahealth to use One-Bill for integration products. Customers will purchase annual licenses for ASC through Ambir.
Ambir and athenahealth are integrating to bring the software to users to enhance document scanning and attach to patient record workflow
Different than AS4A: ASC allows users to ‘push’ the documents and cards into athenaNet

4. AmbirScan Connect Licensing
Subscription service billed through athenahealth or Ambir
AmbirScan Connect requires 2-part verification for security purposes
License keys are same length as AS4A
Requires a separate Unlock Code to activate
Unlock Code delivered via SMS
Licenses and unlock codes are issued by Product Team
AmbirScan for athenaNet is a subscription service for customers.
There is a 2-factor activation: is sent to the user via and unlock code is sent via SMS
Unlock codes are never stored in NetSuite
Verify the administrator’s name using the signed BAA, which will be stored in NetSuite
Licenses will be handled by Marie  Matt  Al

5. Privacy and Security Documentation Authentication PHI Security
NEVER store unlock codes in NetSuite
Documentation
NEVER send the license key and unlock code in the same message
Authentication
NEVER accept PHI(Personal Health Information) from a customer.
PHI
NEVER take screenshots and/or store PHI on an Ambir computer. This includes anywhere; laptop, SD Card, cloud storage, etc.
Security
Because of the way ASC works with cloud storage, additional security steps are needed to protect PHI (Personal Health Information).
Privacy and Security

6. AmbirScan Connect Workflow/
Users are saving up to 7 steps using ASC
Documents are not saved locally
Secure cloud transport deliver and pushed into patient record
Users do not need to be logged into athenaNet to add documents
No longer saving locally and importing
Do not have to be logged into athenaNet to use ASC
AmbirScan Connect Workflow

7. Identifying ASC Customers
Identify ASC customers using the About tab
ASC license keys will be stored on their customer record, making them searchable
Identify ASC customers by clicking the About tab. The top right corner will say athenaNet Connect.
The license key will be displayed in the bottom left corner of the screen.
Unlock codes are not stored in the software or in NetSuite.

8. Anticipated AmbirScan Connect Issues
Here are some of the items we feel may be the most asked to Support.

9. Unsupported Document Types
Encounter Document – Health History Questionnaire
Encounter Document – Procedure Documentation
Encounter Document – Progress Notes
Prescription – Change
Prescription - Clarification
Prescription – New
Prescription – Prior Authorization Request
Prescription – Renewal
These documents are not supported in ASC.
These document types are not available to upload to athenahealth via integration applications like AmbirScan Connect. If a customer would like to use our products with these document types please consult them to advise Ambir via the Request New Feature button within the About tab in the AmbirScan Connect software.

10. Copying Settings
ASC settings are stored in C:\ProgramData\AmbirTechnology folder
User may have Program Data folder hidden
Refer to the User Guide for specific steps
Settings can be copied from Program Data folder. Make sure the folder isn’t hidden. Steps are outlined in User Guide and also in FAQs.

11. Licensing Errors Verify license key is entered correctly.
If an ASC key is deactivated from the PC, the unlock code must be re-entered. Support will not have access to that code.
Support cannot generate ASC license
If unlock code needs to be sent, notify Marie Forster. If Marie is unavailable, notify Matt Murray.
Support cannot manually activate licenses
Unlock codes must be typed in the field; cannot cut and paste
If the license key and unlock code are entered correctly and software will not activate due to a firewall setting, escalate to Matt Murray.
Licensing is handled slightly differently with ASC. Support does not have access to unlock codes as they are not in NetSuite. Support cannot generate ASC licenses. Cannot manually activate.
If there is a firewall block, needs to escalate to Matt Murray.

12. File Upload Failure File size over 20 MG Lost internet connection
Department ID is not associated with the patient records
Downgraded software
File upload failures are due to these 4 items

13. User Identification Options*
PROMPTED
A text file must be created and named AmbirScanAthenaUsers.txt
Format in the file is as follows: Practice ID, semicolon, user names
(Example: ; Jane Smith; John Doe)
Creates a drop down of user names in the Attach Patient Document window
Name is then added to the Internal Note Field
WINDOWS LOGIN
Attaches the user name associated to the Windows Login for that computer
*user identification options are only applicable with document uploads; the internal note field is not used in athenaNet for insurance cards and driver’s licenses
If users want user names associated with the documents uploaded to a patient record there are 2 options to do so. The configuration is located in the Settings window of ASC.

14. AmbirScan Connect Performance
Demo of product

15. Questions?