1. YOUR NAME YOUR TITLE DATE
Training and Certification
For Front Line
YOUR NAME YOUR TITLE DATE

2. About Us American Hotel & Lodging Association (AH&LA)
Headquartered in Washington DC
Provides focused advocacy, communications support, and educational resources for lodging industry
Serving the hospitality industry for more than 100 years
Representing 2.5 million Hotel rooms with over 20,000 member properties

3. About Us American Hotel & Lodging Educational Institute (AHLEI)
Founded in 1953; the non-profit education and training arm of AH&LA
Offices in Florida, Michigan, India and China
100+ products in a variety of training media
Product development in conjunction with direct industry input
97 International Distributors, Affiliates and Licensed Institutions in 55 Countries
16,500+ Hotels and Resorts currently use our training resources and certification programs globally
250,000+ Hotel Professionals currently hold a professional certification globally
2,000+ High Schools, College and Universities use our academic programs and supplemental materials globally
435,000+ Academic Exams graded since 2008
Customer base (B2B, B2G and B2C) in 100+ countries

4. American Hotel & Lodging Educational Institute (AHLEI)
Our mission statement: Continue to be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

6. Certification Career Path

7. Skills, Tasks, and Results Training

8. Description
Ensure the smooth running of your property by training and certifying employees in the positions closest to your guests.
The START and quickSTART programs offer flexible, inexpensive training and certification for in-demand hospitality positions.
Concise skills instruction that shows employees how to perform key tasks correctly and consistently
Soft skills training

9. Audience

10. START Course Sections

11. Certification for Individual Positions

12. Course Details Content All Employee Knowledge (START and quickSTART)
Position-Specific Knowledge (START and quickSTART)
Job Breakdowns (START) or
Skills Validation List/Signoff Sheet (quickSTART)
Course Completion: START
Online version (individual): 4-8 hours
Print version (classroom): hours
COURSE COMPLETION: quickSTART
Online version
Individual: 2-4 hours
On-the-job: hours
Print version
Classroom: 8-16 hours

13. Course Details START/quickSTART Instructor Guide
Includes everything needed for trainers to deliver all START and quickSTART training content.
Provides train-the-trainer materials and learning resources, including competencies, quizzes, and activities. Includes printable student certification exam questions.
START Study Guide
Is divided into three sections for the participant:
knowledge that all hospitality employees need
knowledge specific to the position
common tasks broken down into a step-by-step method
quickSTART Study Guide
The quickSTART Study Guide includes the above, but replaces Job Breakdowns with a Skills Validation List used to sign off that trainees/students know how to perform the tasks.
Both programs includes certification exam scan sheet.

14. Two Ways to Learn

15. Online

16. Languages

17. Certification

18. Certification
Those who complete the START/quickSTART training are prepared to take the professional certification exam for their specific position.
There is no time in position requirement for the exam.
To qualify, candidates must:
Complete course material (employee knowledge, position-specific knowledge, Skills Validation List/signoff sheet*)
Pass 30 questions certification exam with a score of 70% or higher
*The Skills Validation List does NOT need to be submitted to AHLEI as part of the certification process.

19. Certification
Successful candidates will receive a certificate, and a lapel pin that may be worn on a uniform to designate mastery of requirements.