1. Pinnacle Hotel Management – Prophix partner story
Operating since: 1997
Head office: Royal Palm Beach, Florida
Annual revenue: $150 million
Number of employees: Unknown
G/L or ERP: Aptech Profitvue
Company website:
Company background:
Pinnacle Hotel Management was founded in 1997 by Ron Franklin and Dick Vilardo to develop and manage Marriott and Hilton branded hotels. Pinnacle's largest project to date is the Orlando Marriott Lake Mary, a 304-room, full service hotel. The company manages its own hotels, as well as those owned by other companies. Pinnacle has completed 31 ground up hotel development projects in markets such as Washington, DC, Florida, New England and California.
In 2002, Franklin and Vilardo were joined by Steve Fairbanks as an investor and partner. Recently, the company acquired a portfolio of eight Residence Inn hotels geographically dispersed throughout the United States. The Pinnacle Hotel Management portfolio includes a total of thirty hotels with 4,000 rooms and annual sales of $150 million.
Business problems that lead to evaluating CPM, adopting Prophix:
Aptech is a niche ERP player in the hospitality industry and has bundled and branded Prophix with their ERP product. Pinnacle Hotel Management is upgrading their ERP system and also addressing their budgeting and forecasting pain points.

2. Supporting data: Life cycle Industry (choose all that apply)
☐ New implementation YES
Implementation date: Q1 2014
☐ Preexisting customer
Original implementation date: ________________
☐ Existing customer, upgrading
Industry (choose all that apply)
☐ Agriculture, forestry, and fishing
☐ Professional services
☐ Financial services
☐ Retail YES (hospitality)
☐ Wholesale and distribution
☐ Telecommunications
☐ Healthcare
☐ Utilities
☐ Education
☐ Architecture, engineering, and construction YES
☐ Life science
☐ Transportation and logistics
☐ Manufacturing
☐ High tech
☐ Media and entertainment
☐ Government
☐ Non-profit

3. Supporting data: Solutions Capabilities ☐ Budgeting YES
☐ Automation YES
☐ Forecasting YES
☐ Prophix Mobile YES
☐ Reporting
☐ Data integration YES
☐ Strategic planning
☐ Business modeling YES
☐ Financial consolidation
☐ Microsoft platform integration
☐ Analysis YES
☐ Role-based security YES
☐ Profitability analysis
☐ Collaboration YES
☐ Personnel planning Planned
☐ Flexible deployment
☐ Project planning
☐ Ad hoc reporting and visualization
☐ Revenue planning YES
☐ Capital expenditures planning YES
☐ Reporting and analytics
(dashboards and scorecards)