1. SMB8000 Communication Analyst UNIVERGE®SV8100

2. What Is It?
Cost effective solution to capture and consolidate call data for centralized reporting, analysis & billing.
Effective tool for
Cost Management
Optimization of resources
Tracking Marketing Spend Effectiveness
Security
Supports
SMB size small to medium
Low call volume to very high call volume businesses
Single location to multi-location businesses (CCIS & Remote Link/Unit)
Univerge SV8100 and SV8300 Communications Servers
© NEC Corporation 2009

3. Who Would Use It? Ideally Suited for Various Verticals
Auto Dealerships
School Districts
Hotel / Motel
Retail
Lawyers Offices
Healthcare
Real Estate
Call Centers
Banking & Financial Institutions etc
Groups within the Company
Customer support
Sales (Inside sales)
Marketing Advertising
Management
Security and monitoring
IT and Network etc
© NEC Corporation 2009

4. What Problems Will It Solve?
How do I track employee calls?
How can I manage my staffing resources?
How can I pinpoint my target audience's locations?
How can I know which campaigns yield the best results?
How can I know the phone bill for each department?
How can I know the call charges for our firm to bill clients?
© NEC Corporation 2009

5. Track Employee Calls and Their Productivity
Keep track of time spent on the phone
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6. Managing Staffing Resources
Staff Utilization - Align the resources based on the peak call times
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7. Pinpoint Target Audience's Locations
View call activity generated by marketing advertisements
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8. Know Which Campaigns Yield The Best Results
See how many calls each campaign is generating
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9. Break Down Calls By Department
Keep track of calls for billing each department
October 3, 2009
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10. Know The Call Charges To Bill Clients
Precise call time and cost by account codes
October 3, 2009
1:31:00 PM

11. What Features Does it Provide?
Report Automation
Desktop Access
Contact Management
Client Matter
Time Billing
Traffic Analysis
What-If Analysis
Graphical Reporting
Agent Productivity Tracking
Call Costing
Network Ability
Data Archival & Retrieval
Campaign Management
CallAlert!
© NEC Corporation 2009

12. Security Alerts Security Needs:
Notification of emergency and fraudulent activity
Critical to education, government, finance & banking, healthcare
Security Features:
CallAlert! / FraudAlert!
Broadcast alerts
Define alert requirements
Included with Communications Analyst
Increase security
Prevent phone abuse
Prevent unauthorized calls
Maintain a safe environment
© NEC Corporation 2009

13. Trunk Usage Why is this important to customers?
How much trunk capacity am I using?
What are my peak calling hours?
Critical to all customers
Trunk Usage Features:
Traffic Analysis is the answer!
Quickly and easily view trunk usage
Understand peak calling hours
What-If Analysis
What if I had more or less trunks?
See what would have happened if you did!
No more “gut feelings” – know how many trunks you need
Clear, measurable ROI – eliminate unused capacity or add capacity as needed

14. Campaign Tracking Campaign Tracking Needs:
How many calls are my campaigns generating?
Can I spend marketing dollars in more effective ways?
Critical to retail, real estate and any business running campaigns€
Campaign Tracking Features:
Easily assign & associate DID/DNIS numbers with campaigns
View and analyze call activity generated by each campaign
Precise targeting of customers
Only solution with campaign tracking tools

15. Web Reporting Reporting Needs:
I need access to telecom reports, even when I’m out of the office
What’s happening while I’m out on a business trip?
I need to see up to the minute data
Web Reporting Features:
Anytime, anywhere report access
View real-time data
On-the-fly criteria selection
Familiar user interface
Criteria selection
Reports

16. Time Billing / Client Matters
Time Billing Needs:
To keep a tab on the time spent with a client
To keep a tab on the time spent with consultants on behalf of a client
To do project based billing to the client
Time Billing / Client Matters Features:
Keeps track of the time spent on the phone with a client (for instance, by lawyers)
Keeps track of the time spent on the phone with consultants and their respective rates
Automatically generates report for the client that includes the billing for the consultants as well

17. COMMUNICATIONS ANALYST REPORTS
Date and Time: Detailed Calling by Day Summary Calling by Day Summary Calling by Day-of-week by Day Summary Calling by Hour-of-day by Day Summary Calling by Hour-of-day by Day-of-week Summary Calling by Half-hour by Day-of-week Line Usage by Hour-of-day by Day-of-week Line Usage by Minute-of-day by Day-of-week Line and Extension: Detailed Calling by Extensions Summary Calling by Extensions Detailed Calling by Lines Summary Calling by Lines Detailed Calling Cost by Extensions Detailed Calling with Location and Contact name Detailed Calling with Location and Caller ID/Line Name Summary of Call Distribution by Extensions Summary Calling by Extensions by Day-of-week Summary Calling by Extensions by Hour-of-day Summary Calling by Hour-of-day by Extensions Account Codes: Detailed Calling by Account Codes Summary Calling by Account Codes Summary Calling by Account Code by Calls Summary Calling by Account Code by Duration Frequency & Duration: Most Frequently Called Numbers Longest Called Numbers Most Expensive Calls Summary Short Calls by Lines Zone: Detailed Calling by Zones Summary Calling by Zones
Trunk Type & Carrier: Summary Calling by Carrier by Day Geographic: Detailed Calling by Area Codes Summary Calling by Area Codes Detailed Calling by Country Codes Summary Calling by Country Codes Detailed Calling by Country Codes by Extensions Detailed Calling by Area Code by Day Detailed Calling by Country Code by Extension Groups Contact: Time Billing by Contact Time Billing for All Contacts Detailed Calling by Contacts Detailed Calling Cost by Contacts by Country Code Summary Calling by Contacts Detailed Calling by Company Detailed Calling Cost by Company by Country Code Summary Calling by Company Client Matter: Time Billing for Client Matters Detailed Calling by Client Matters Summary Calling by Client Matters Advanced Reports ANI & DNIS: Summary Call View by ANI by Day Summary Call View by DNIS by Day Summary Call View by DNIS Other: Contact List Detailed Call List Unassigned Phone Numbers
© NEC Corporation 2009

18. Comm Analyst Server Requirements
Hardware
Pentium® IV with 512 MB RAM
 1 GB of free hard disk space
 VGA monitor 800 X 600 (recommended SVGA monitor 1024 X 768 resolution)
 Network Interface Card (NIC)
 CD-ROM drive (if using CD for installation)
 Serial port and RS-232 cable (if data source is a serial connection to PBX)
 Printer if you want to print reports
Operating Systems supported
Windows 2000 Professional with SP 4, Windows XP Professional with SP 2 or
Windows 2003 Server with SP 2, Windows Vista Business Edition
 Software
 Database Server: MS SQL Server 2005\MS SQL Server Express 2005\MSDE (Microsoft Database Engine)\MS-SQL Server 2000 for database installation.
Microsoft Internet Explorer version 5.5 or above
© NEC Corporation 2009

19. Comm Analyst Client Requirements
Hardware
 Pentium® III with 256 MB RAM
 Minimum of 500 MB available on the hard disk
 Network card, Serial port and RS-232 cable (if data source is a serial connection to PBX)
 CD-ROM
 Operating Systems supported
 Windows 2000 Professional with SP 4, Windows XP Professional with SP 2 or
Windows 2003 Server with SP 2, Windows Vista Business Edition
 Software
 Microsoft Internet Explorer version 5.5 or above
© NEC Corporation 2009

20. THANK YOU
© NEC Corporation 2009