1. Human Resources Development Best Practices and Trends
Susan Gale Lenoir Community College
Hedy Ryerson Mitchell Community College
Rena Ferraro Wake Tech Community College
Margaret Roberton NC Community College System Office

2. Where does HRD fit into the Certification models?
What’s Trending
Training Leading to Certification:
CE Course Offerings
NCCCS Performance Measures
Where does HRD fit into the Certification models?
PHCAST
Phase I
Phase II
MS Digital Literacy
Workforce Readiness Credential
Career Readiness Certificate
Career Exploration
Expectations/Fit

3. Where does HRD fit into the Pathway models?
What’s Trending
NCWorks Career Pathways:
DOL Career Pathways Framework
NC Model
Where does HRD fit into the Pathway models?
Program Orientation
Program Assessment
Integrated Employer Engagement
Program Exit
Interviews
Job Fairs

4. What’s Trending Workforce Innovation Opportunities Act (WIOA): Title 1
Job Driven Training
Proposed Priority 6—Improving Job-Driven Training and Employment Outcomes.
(c) Integrating education and training into a career pathways program or system that offers connected education and training, related stackable credentials, and other support services that enable low-skilled adults (as defined in this notice) or other high-need students (as defined in this notice) to secure industry-relevant certification and obtain employment within an occupational area with the potential to advance to higher levels of future education and employment in that area.

5. Tier Designation
Tier 1A Includes curriculum budget FTE in health care and technical education courses that train North Carolinians for immediate employment in priority occupations that have documented skills gaps and pay higher wages. A limited number of continuing education (OE) courses that train students for the exact same third-party certification as curriculum courses in Tier 1A.
Tier 1B Includes curriculum budget FTE in other high cost areas of health care, technical education, lab-based science, and college-level math courses. FTE in short‐term, workforce continuing education courses that help prepare students for jobs in priority occupations and lead to competency‐based industry credentials.
Tier 2 Includes a) all other curriculum budget FTE, b) all Basic Skills budget FTE, and c) budget FTE associated with other continuing education (OE) courses that are scheduled for 96 hours or more and are mapped to a third-party credential, certification, or industry-designed curriculum.
Tier 3 Includes all other continuing education (OE) budget FTE.
This weighted allocation model is designed to provide a 15% funding differential between each tier.

6. Affordable Care Act Summary Overview
Terminology – Continuing Education Instructors
Look back period definition
Multiple measures
Safe Harbour – 2.25
Fair, consistent
Reasonable categorical grouping
Multiplier based on highest prep expectation within a group – all courses have some prep
Define expectations clearly

7. Professional Development Opportunities
HRD/CRC Training Academy
December 10 – 12, 2014
Greensboro Downtown Marriott
Greensboro, NC
Leadership Institute for
Continuing Education Administrators
March 23 – 24, 2015
North Raleigh Hilton
Raleigh, NC

8. Workforce Continuing Education
State Board Updates

9. State Board Code http://www.nccommunitycolleges.edu/Legal/SBCCCode.htm
Title 1
Community Colleges
Chapter A
State Board Governance
Chapter B
College Operations
Chapter C
Personnel
Chapter D
Education Programs
Chapter D: Education Programs
Chapter E
Student Tuition and Fees
Subchapter 100 General Definitions
Chapter F
Student Financial Assistance
Subchapter 200 Basic Skills
Chapter G
Full-Time Equivalent (FTE)
Subchapter 300 Continuing Education
Chapter H
Fiscal Management
Subchapter 400 Curriculum
Subchapter 500 Customized Training
Title 2
Proprietary Schools
Subchapter 600 Small Business Centers
Subchapter 700 General Provisions
Title 3
Rule-Making Process

10. State Board Code http://www.nccommunitycolleges.edu/Legal/SBCCCode.htm
Chapter D: Education Programs
Subchapter 100 General Definitions
Subchapter 200 Basic Skills
Subchapter 300 Continuing Education
Subchapter 300. Continuing Education
Subchapter 400 Curriculum
1D SBCCC 300.1
Continuing Education Definitions
Subchapter 500 Customized Training
1D SBCCC 300.2
Enrollment/Registration Process
Subchapter 600 Small Business Centers
1D SBCCC 300.3
Program Classification
Subchapter 700 General Provisions
1D SBCCC
Faculty
1D SBCCC
HRD Program Continuation
1D SBCCC
Continuing Education Program Management
1D SBCCC
Instructional Service Agreements
1D SBCCC
Courses and Standards
1D SBCCC
Education Services for Minors

11. SBCC Code Revision Updates
Tuition and Fees Chapter
Failure to Pay
Instructional Service Agreements
Course Repeat Policy
Numbered Memos
Clarification Memos
11/18/2018

12. Accountability & Credibility
Workforce Continuing Education
Accountability & Credibility

13. Current Statute, Code & Guidance
Internal Audit Plan
G.S (m)
“The State Board of Community Colleges shall maintain an education program auditing function that conducts an annual audit of each community college operating under the provisions of this Chapter. The purpose of the annual audit shall be to ensure college programs and related fiscal operations comply with State law, State regulations, State Board policies, and System Office guidance. The State Board of Community Colleges shall require auditors of community college programs to use a statistically valid sample size in performing program audits of community colleges. All education program audit findings shall be forwarded to the college president, local college board of trustees, the State Board of community Colleges, and the State Auditor.”
1D SBCCC (c)
“Each college’s local board of trustees must adopt a policy which requires the development and implementation of an internal audit plan. Each college is required to publish, maintain and utilize an internal audit plan. The college presidents shall periodically report to the board of trustees on the findings of the internal audit. The internal audit plan must be submitted to the department for compliance review.”
CC “Revisions to the Accountability and Credibility Plan for Continuing Education”

14. Proposed SBCCC Language
1D SBCCC PROGRAM MANAGEMENT
Program Planning.
Each college shall review the quality and viability of all its programs and services at least once every three years to determine program strengths and weaknesses and to identify areas for program improvement.
b) Program Accountability.
Below are the general provisions:
Each college's local board of trustees shall adopt a policy which requires the development and implementation of a Continuing Education internal program accountability plan. At a minimum, the Program Accountability Plan will 1) define a system of checks and balances to prevent and detect errors or irregularities when reporting hours for FTE purposes and 2) establish a framework for defining program quality and improvement procedures.
The program accountability plan shall be reviewed by the local board of trustees at least once every three years.
A copy of this policy including amendments shall be submitted to the System office upon

15. Workforce Continuing Education
New Technology Tools

16. New Tier designations coming down
Colleague Updates
Tier Funding
Tier Levels
1A, 1B, 2, 3
Credentialing Agencies
Classification of Instructional Programs (CIP)
The purpose of the Classification of Instructional Programs (CIP) is to provide a taxonomic scheme that will support the accurate tracking, assessment, and reporting of fields of study and program completions activity.
New Tier designations coming down
October XX, 2014
11/18/2018

17. Ellucian Elevate What is Ellucian’s turnkey solution?
Elevate is a mobile ready Software as a Solution (SaaS) to manage, market and measure Workforce Continuing Education courses.
Catalog/Program Management
Course Marketing/Tracking
Enrollment
Completion
Integration to Student Information System (SIS)

18. NEW NCCCS Website
You may have noticed a change if you visited our website recently

19. Workforce Continuing Education Webpage
Work in Progress
Credential Information
Training Documents
Accountability Guidelines
Instructor Resources
Student Resources

20. Where Did It Go? Annual Reporting Plan and Status Updates
Annual Statistical Reports
Audit Services
Budget Information
State Board Code
State Board Meetings/Agendas

21. Grants & Initiatives Microsoft Academy
MS IT Academy
The Microsoft IT Academy (ITA) program provides colleges with a full curriculum for teaching technology courses and learning tools that help students achieve success.
NCCCS State-wide MOU
Available for both CE and CU academic levels
Colleges have 500 vouchers for Microsoft Office Specialist (MOS) certification exams at Certiport Centers.
Colleges have 10 vouchers for faculty/staff certifications in Microsoft Office Specialist (MOS), Microsoft Technology Associate (MTA), and Microsoft Certifications Solutions Associate/Expert (MCSA/MCSE)
Colleges have access to DreamSpark subscription – Microsoft products outside of MOS Sharepoint; Visual Studio; MS Project; MS Visio; Windows Client
Colleges have access to Microsoft Official Academic Course (MOAC) digital textbook/curriculum
For more information, contact
Margaret Roberton at (919) or

22. Best Practices and Trends
Susan Gale – Lenoir Community College
Hedy Ryerson – Mitchell Community College
Rena Ferraro – Wake Tech Community College