1. GA Flight Examiners Seminar
Presenter: Mark Boyle – Aviation Examiner, CAA

2. Quality Management Systems
The Swedavia –McGregor report of 1988 recommended that certificated organisations have in place a “Quality Management System” (QMS).
The QMS needs to have appropriate internal quality procedures that consistently monitors, reviews and improves the organisations performance.
The QMS is the structure, responsibilities, processes and procedures that promotes and establishes an environment and culture of continuing improvement that will enhance the safety of an organisation.
Quality = Safety

3. ZK-QMS

4. References Part 141.61 Part 141.69 Part 119.79 AC 00-3 ISO 9000:2008
Internal Quality Assurance (current)
Part
Internal Quality Assurance (proposed)
Part
Internal Quality Assurance
AC 00-3
Internal Quality Assurance (information & guidance material).
ISO 9000:2008

5. Rule Requirements for QMS
Internal quality assurance provides for self regulation, by having:
Safety Policy & Procedures
Includes incident investigations (IAW Part 12).
Quality Indicators
Procedure to assess results etc.
Corrective Actions
Procedure to correct identified problems.
Preventative Actions
Procedure to remedy potential problems.
Internal audit (1st party)
Programme to audit organisations conformity to the procedures in its exposition.
Management review
Procedure to ensure the continued suitability and effectiveness of the internal QMS.

6. CAAs Role
CAA’s role is to monitor through surveillance (3rd party audit) of certificated organisations to ensure that they are complying with the Civil Aviation Act (1990), Civil Aviation Rules and the policies and procedures in their own exposition that has been accepted by the CAA.
Compliance with CAA rules and your own policies & procedures will led to painless audits by CAA.
An attitude to do it correctly is the first step to compliance!

7. QMS to Safety Management System
ICAO is promoting SMS as the basis for certificated organisations, ICAO Annex 6, Safety Management Manual (Doc 9859).
New Zealand is well placed to implement SMS as the philosophy fits well with our existing approach to safety regulation, and is better suited to achieving our safety performance goals than existing quality assurance and exposition requirements.
While existing QMS requirements provide an effective management tool, SMS develops them further by proactively focusing on hazard identification and risk management.
Properly implemented, SMS provide s a comprehensive and integrated framework for organisations to appropriately manage their safety responsibilities.
An SMS is a formal organisational system to manage safety.
It integrates a range of safety management tools, including senior management commitment, hazard identification, risk management, safety reporting, audit, investigations and remedial actions, safety culture and education.
Over time, SMS is expected to deliver a qualitative impact on safety.

8. ZK-SMS
Think of SMS as driving with your headlights on hi-beam, so you can see everything in front of you.
QMS is a bit like concentrating on the rear-view mirror, you can only see what you have passed.
Move from a “Re-active” to a “Pro-active” approach.
From ISO 31000:2009 –
“Risk is the effect of uncertainty on objectives”
What is risk Management?
“Coordinated activities to direct and control an organisation with regards to risk>”

9. Benefits of SMS
The primary reason for the introduction of SMS is to improve existing levels of aviation safety.
Potential benefits;
Create a positive, reliable and generative organisational culture,
Exceed regulatory requirements,
Improved working environment resulting in improved staff morale,
Minimise direct and indirect costs resulting from accidents and incidents,
Gain safety recognition from customers,
Proof of due diligence in event of legal or regulatory safety enquiries.