2. Chapter 1: Management and Its History

3. 1. A manager’s four primary resources are:
A. Marketing, Financial, Physical and Informational.
B. Human Resources, Financial, Physical and Informational.
C. Human Resources, Marketing, Informational and Financial.
D. Marketing, Financial, Human Resources and Technical.
ANSWER: B

4. 2. To be an effective manager, there are three sets of skills needed
2. To be an effective manager, there are three sets of skills needed. Which is not one of those skills?
A. Technical
B. Interpersonal
C. Financial
D. Decision Making
ANSWER: C

5. 3. The interpersonal skill needed to get others to do their very best is:
A. Ethics skills.
B. Communication skills.
C. Diversity skills
D. Motivation skills
ANSWER: D

6. 4. According to the AACSB (Association of Advance Collegiate Schools of Business), undergraduates need to develop some primary skills. Which of the below is one of these primary skills?
A. Time Management skills
B. Reflective Thinking skills
C. Team Skills
D. Conflict Management skills
ANSWER: B

7. 5. The Manager’s Four Primary Functions are:
A. Leading, Planning, Informing & Controlling.
B. Leading, Planning, Organizing & Communicating.
C. Controlling, Motivating, Planning & Organizing.
D. Leading, Controlling, Organizing & Planning.
ANSWER: D

8. 6. A manager is analyzing productivity to determine how many units were produced during the first half of his shift. This is which management function?
A. Planning
B. Organizing
C. Leading
D. Controlling
ANSWER: D

9. 7. The ability to use various methods and techniques in performing their tasks is which skills?
A. Interpersonal Skills
B. Decision Making Skills
C. Technical Skills
D. None of the above
ANSWER: C

10. 8. A manager is counseling an employee who has been frequently absent from work in an attempt to improve their attendance. This is which manager function?
A. Planning
B. Organizing
C. Controlling
D. Leading
ANSWER: D

11. 9. The level of management responsible for implementing primary strategical plans by developing short-term operating plans is:
A. Top Level Managers
B. Middle Level Managers
C. First-Line Managers
D. Non-management Operative Employees.
ANSWER: B

12. 10. The management theory that tried to develop a single best way to manage in any organization by focusing on people and making them productive is:
A. Classical theory
B. Behavioral theory
C. Systems theory
D. Sociotechnical theory
ANSWER: B

13. 11. The management theory that focuses on the integration of people and technology is:
A. Classical theory
B. Behavioral theory
C. Systems theory
D. Sociotechnical theory
ANSWER: D

14. 12. Frederick Taylor developed the concept of scientific management, and offered scientific management principles. Which of the below is NOT one of those principles?
A. Plan and schedule work.
B. Establish standard methods and times for each task.
C. Reduce job specialization and encourage routine work.
D. Develop a procedure for each element of a worker’s job.
ANSWER: C

15. 13. The management function of a manager who is an entrepreneur and a negotiator is:
A. Controlling
B. Planning
C. Organizing
D. Leading
ANSWER: B

16. 14. The management role where the manager portrays the figurehead, leader and liaison role is the:
A. Interpersonal role
B. Informational role
C. Decisional role
D. Entrepreneur role
ANSWER: A

17. 15. The management level that is often seen as the project or program leader is the:
A. Top Management
B. Middle Management
C. First-Line Manager
D. Team Leader
ANSWER: D