1. Presented by: Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS

2. Objectives To Bring Awareness to EI 2017 Synergy Article on EI
(regarding the workplace and health care industry)
EI in Relation to Leadership
Things You Can Do to Increase Your EI (or Emotional Quotient)

3. Simple Definition of Emotional Intelligence
EI is the ability to understand and manage your own emotions, and those of the people around you.
With a high level of EI, you know what you are feeling, what your emotions mean, and how these emotions can affect other people.

4. My Definition of Emotional Intelligence
It is the main factor that enables us to work in collaboration with others or to withdraw due to conflict. In managing ourselves and our relationships with others, we make choices and other people’s behavior can definitely influence our feelings and our behavior, which can lead to productive relationships or destructive relationships. Our emotions can help us connect with others, communicate effectively, make good decisions, deal with stress/pressure/conflict and it can instill confidence.

5. Why is EI So Important in the Workplace and Healthcare Industry?
Because It is More Important than Experience
Because It is More Important than Technical Skills
Because It is More Important than IQ

6. Why is EI So Important in Health care Today and Also in the Future?
There is a Need to Increase Communication
There is a Need to Increase Teamwork
There is a Need to Dissolve Silos
There is a Need to Move to True Integrated Healthcare Systems Due to Healthcare Reform

7. Four Different Abilities of EI
Perceiving Emotions
Using Emotions
Understanding Emotions
Managing Emotions

8. Five Elements of Emotional Intelligence
Self-Awareness
Self-Regulation
Motivation
Empathy
Social/People Skills

10. High Levels of Emotional Intelligence and Leadership
Is a Differentiator
Increases Trust
Builds Healthy Relationships
Is Critical for Success
Key Component of Effective Leadership
Now a Leadership Competency

11. How To Increase Your EI

13. An Example of Success

14. Three Tips When Working To Shift Toward A More Collaborative Healthcare Environment
Build In Time for Personal Connection
Choose Your Emotions
Engage Optimism

15. Things You Can Do To Increase Your EI
Have a Clear Picture of Your Strengths and Weaknesses
Know Your Emotional Triggers
Behave with Humility
Keep a Journal
Slow Down
Know Your Values
Hold Yourself Accountable
Practice Being Calm

16. Re-Examine Why You are Doing Your Job and/or Volunteering
Set Goals
Complete a Personal and/or Leadership Motivation Assessment
Put Yourself in Someone Else’s Position
Pay Attention to Body Language (verbal and non-verbal communication)
Respond to Feelings
Learn Conflict Resolution Skills
Improve Your Communication Skills
Give Praise

17. Think with Your Head & Heart

19. You Know Until They Know How Much You Care” Theodore Roosevelt
“No One Cares How Much
You Know Until They Know
How Much You Care”
Theodore Roosevelt
“The extent to which you are able to transform your
“self-concern” into “other-concern” will determine your effectiveness in getting others to follow along”.
Anonymous

20. Conclusion
For everyone, high EI is ESSENTIAL for success! There is always room for improvement so work on understanding how others are feeling, what their emotions mean and how these emotions can affect other people. This applies to you as well!