1. BSM/Business Availability Center
Strategy & Roadmap
April 2008
Customer-version

2. How to use this document
This purpose of this roadmap is:
To communicate the HP BAC Software portfolio strategy, product enhancement focus areas, and associated customer benefits over the next 24 months to interested existing and prospective customers of HP BTO Software
A Customer Disclosure Agreement (CDA) must be in place
Can:
Present this to customers in person or via web conference
Enable and co-present this with authorized HP Software Partners to their customers in person or via web conference
Cannot:
Copy or distribute
Transmit any portion of this file electronically (e.g., via )*
Print any portion of this file for distribution*
Publish any portion of this file on any internal or external website, Sharepoint, or other electronic file repository
*Except with prior finance and legal approval.
June 2008

3. Forward-looking statements
This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett-Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions.
June 2008

4. HP BTO Software Centers BSM is a Multi-center Solution
STRATEGY
Project and Portfolio Management Center
CIO Office
SOA Center
CTO Office
OPERATIONS
Universal CMDB
Business Availability Center
Operations Center
Network Management Center
Service Management Center
Identity
Center
APPLICATIONS
Quality Center
Performance Center
Application Security Center
Quality Management
BSM
ITSM
Client Automation Center
Data Center Automation Center
Service Automation
Business Technology Optimization solutions for:
SOA • SAP • Oracle • Service Management (ITIL V3)
Today, HP’s BTO portfolio consists of a set of offerings we call centers across the key domains of IT – strategy, applications and operations
Within IT operations, our six centers address the areas of BSM and ITSM
For BSM, they include Business Availability Center, Operations Center and Network Management Center
Between them these three centers monitor and manage the entire business service, from the level of the infrastructure and network, through the application layer, to the end user and the business process
For ITSM, they include Service Management Center, Change and Configuration Center and Identity Center
These three centers help automate and integrate the key ITSM processes within IT operations, from requesting a change or managing an incident through to ensuring that any change is rolled out in accordance with compliance requirements
Note: Application Security Center is highlighted as the SPI Dynamics acquisition will not close until August 1 4
April 2008

5. Integration with key ITSM processes
HP’s BSM Solution
Top-down BSM
Integration with key ITSM processes
End-user experience
Top-down problem isolation
Business transaction management
Business service level management
incident
problem
SLM
change
config
release
Service
Dependency
Map
Consolidated event & performance
Manage Network as a service
Service impact analysis
Bottom-up BSM
Automated
Discovery 5
April 2008

6. HP approach to Business Service Management
Proactively manage business and operational service levels
Consolidate event and in-depth performance tools into a single console.
Automate the creation and maintenance of service dependency maps
Consolidated service health management for application and infrastructure
Manage from end user and business service perspective
Prioritize IT issues based on business service levels and impact
Accelerate root cause analysis through advanced analytics and problem resolution
Minimize business risk
Links BSM with ITSM tools to optimize the Service Management Lifecycle
Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes
Drive service management from a common service model
Integrate with key ITSM processes
These three requirements are built into HP's unique, top-down approach to Business Service Management. HP's approach to BSM helps you manage IT services from a business perspective in three key ways:
First, we give you visibility into the end user's experience of IT services, so you can monitor, measure, and manage your services according to the impact to the business and your established SLA's.
Second, we help you proactively identify problems before they affect end users so that when problems do occur, you can quickly isolate, triage, diagnose, and fix them with minimal interference to your business.
And, third, our Service Dependency Mapping technology simplifies the process of understanding and controlling your IT elements by giving you visibility into the dynamic relationships between your services, supporting applications, and underlying infrastructure.
These three capabilities translate into a proactive, business-centric approach to your Business Service Management initiatives and dramatically improve the visibility into the performance of your business services and reduces the risk of service disruptions.
Finally, our BSM solution is powered by the industry leading End User Management, Service Dependency Mapping and Event and Infrastructure Management offerings
Industry leading application management, operations management, and discovery and dependency mapping solution
April 2008

7. Where shall I start to achieve BSM?
Any order leads to BSM maturity
SERVICE LEVEL MANAGEMENT
Infrastructure  Application  Business
PROBLEM RESOLUTION
Diagnostics  Problem isolation  Run book automation
This slide represents how customers can achieve BSM.
This slide should be used to open discussions and discover where your customer's feels they have gaps and areas they view as top priority to improve.
The key point to stress is BSM maturity is achieved in any order.
You want to find out where your customers feel they are on a maturity scale then work with them to prioritize which IT process to focus and in which order.
In other words every customer started somewhere in the bottom left hand corner and by implementing various IT process matured their organization's BSM maturity.
It is important to note that customers can also mature a specific IT process over time
For example,
A customer might choose to start with Consolidated Operations where they start with Managing Elements progress to Events and Performance through Configuration and Deploy to understanding business impact when the infrastructure does not perform.
Another example might be Service Level Management where customers start with Operational Service Levels for infrastructure components expand to Application Service Levels to the ultimate measurement being business Service Levels like transactions and business processes.
So for customers to achieve BSM maturity they need to implement and mature with in each of the key IT processes.
TRANSACTION MANAGEMENT
End user  Business transactions  Business process
DISCOVERY AND DEPENDENCY MAPPING
Manual definition  Infrastructure  Application  Business services
CONSOLIDATED OPERATIONS
Element  Consolidated event & performance  Config and deploy  Service impact
chaos reactive proactive services value
IT process maturity
April 2008

8. HP Business Availability Center
Business Service Dashboard
End User Management (BPM and RUM)
Problem Isolation
Service Level Management
Business Process Insight
System Availability Management (SiteScope & Ops Center)
Discovery and Dependency Mapping
Diagnostics (J2EE, .NET, ERP/CRM)
TransactionVision
HP Business Availability Center delivers a complete end to end integrated Business Service Management solution.
Our Business Availability Center is comprised of modular and integrated software components. These individual components provide best in class management capabilities and the ability to be implemented as a complete BSM solution. Because of their modular nature, a BSM solution can be implemented incrementally allowing your most urgent needs to be addressed first.
The Business Availability Center consists of a Business Service Dashboard that presents a unified view into the health and management of business services. In addition, several integrated applications deliver the necessary Business Service Management capabilities and these applications also leverage a common CMDB that provides a single version of the IT truth.
Foundation
Universal CMDB
(Discovery, Federation, Reconciliation, Visualization, Change tracking)
Alerts and notifications
Service impact analysis
Enterprise reporting
Third-party integrations 8
April 2008

9. HP Business Availability Center roadmap
Key themes over the next 24 months
Key focus
Predictive Problem isolation
Service management
Automated troubleshooting
Real user monitoring for non-web applications
Enterprise integrations with Service Manager, NNM, 3rd party vendors
Business transaction management
Integrated problem isolation, including OO integrations
Service Level management for telco environments
Extend business transaction management
Intelligent monitoring
BSM dashboard and Reporting
Advanced analysis capabilities across BSM stack
Top-down problem isolation across BSM stack
Business value
Faster problem resolution, reduced MTTR
Business transaction visibility
Individual transaction granularity
ITSM integrations
End-to-end integrated business transaction management
Enhanced service level management
Integrated business transaction visibility
End user impact
Situation intelligent monitoring
Single pane of glass and reporting
Easier administration
Product strategy
Guided problem isolation
Business Process Insight, TransactionVision integration with UCMDB
RUM/NNM integration for app-aware network mgmt
Baselining capabilities
SOA management
Integrated BTM, end-to-end aggregate topology views
Reactive and Proactive Problem Isolation, integrated with OO
Views created using new UCMDB Modelling UI
Unified transaction models & business scorecards
Model-based End User Monitoring
Extended reporting through Data warehouse solution
Auto baselining and advanced analytics
Left Column:
Integration of Business Process Insight and TransactionVision into BAC and CMDB, for context-driven monitoring of business processes and transactions
Real User monitor can monitor not only web users, but any users running on generic tcp/ip protocol. Integration of RUM with NNMi for detecting problematic network paths in relation with degraded real user performance
Industry-leading Problem Isolation capabilities that provides guided workflow, to greatly reduce MTTR and root cause analysis
Unified end-to-end incident/problem triage process through Service Center & BAC integration
Baselining and data analysis capabilities
Real user integration for impact assessment and problem isolation
Predictive capability to detect anomalies and metric correlation
BAC for SOA introduced to address holistic SOA management for IT Operations. It is an integrated solution between Diagnostics for SOA, SLM, SiteScope, synthetic monitoring through BPM, and integration with Systinet. It provides ability to create Service Level agreements based on real consumers of web services
Middle Column:
BAC introduces first phase of integrated solution of Business Transaction Management, which provides visibility into business critical end-to-end transactions, in conjunction with end user experience; BTM provides top-down perspective with integrated monitoring of business processes, business transaction instances, end user transactions and application root cause analysis, thus greatly improving transparency between IT and business.
Extended troubleshooting, through integrations with Operations Orchestrator and Problem Isolation
Ease of use and creation of models and views using the Modeling UI from UCMDB
Enhanced service level management capabilities for telco environments
Integration with BSA/SAS for compliance KPI monitoring
Right Column:
Integrated BTM solution, where workflows, model, reports, SLM, etc associated with business processes, business transactions and end users are completely aligned and are in context. BTM model is aligned with UCMDB
Integrated End user management solution, where isolation and monitoring are greatly simplified by combining the models for real user and synthetic users. Greatly increases ease of administration and configuration of BPM and RUM.
Integrated BSM dashboard for providing a single pane of glass for context-driven performance and availability views for all IT elements (business processes, transactions, end users, applications, servers/hosts, incidents, etc..)
Advanced analytics capability to vastly improve the accuracy of health of business services, through reactive and proactive trending, baselining and dynamic thresholding
June 2008

10. Business Availability Center integration strategy
Tops Down
BAC/BSM Dashboard (d) (e)
Business Service
Level Management (b)
Business Transaction
Management (c)
UCMDB, Discovery & Dependency Mapping (c)
Systinet Governance (b)
End User
Experience (a)
Application Diagnostics (a)
Performance Problem Isolation (d) (e)
Service Manager (d)
One of the common themes across releases for BAC is to create, improve and maintain integrations not only within BAC, but also across other BTO centers such as Operations Center (OPC).
BAC integrations within the BSM stack (with OM and NNM) will be continually evolved through Dashboard, Problem Isolation, Datawarehousing and Advanced analytics applications
BAC will be integrated with Operations Orchestrator for automated troubleshooting through invocations of run-books for event enrichment, problem remediation and other use cases
BAC Dashboard, Problem Isolation, SLM will be integrated with Service Manager/Service Center for integrated incident life cycle and integrated service level management
BAC SOA management solution will be integrated with SOA governance through SLA on common services defined as well as to register new rogue services that are being monitored
End User management applications (BPM and RUM) and Application Diagnostics are well integrated with Performance Center and LoadRunner to provide application life cycle solutions across pre-production and production phases
Performance Center (a)
Service Impact Analysis
BSA (e)
Bottoms Up
Cross-Domain Correlation & Event Root Cause (OPC) (f)
Operations Orchestration (e)
Performance lifecycle
SOA mgmt.
BTM/CMDB
ITSM integrations (SC, SM)
BSA integrations (OO, SAS)
OPC integrations
NNMi integrations
Consolidated Event & Performance (OPC) (f)
Business Availability Ctr.
Ops & Network Centers
Other Centers
Network (NNMi) (g)
Other Domain Controllers (Server/OS, App Infra DB/MW, Storage)