1. Next Generation HCDM Bobby Yazdani President and COO April 16, 2003
E-Learning Brazil Conference
Magna Session
Bobby Yazdani
President and COO

2. The world’s best organizations are focused on the success
of their people
As your most valuable asset, you must find a way to ensure that each person you depend on gets the right skills, knowledge and direction to do their part in making it to the top.

3. New Business Strategy: HCDM
Human Capital Development & Management is a new business strategy to improve organizational execution by implementing a management system to
align, develop and manage
people.
As part of your team, our role is to make sure your people have what they need to execute, to make it to the top safely and within budget.
Now lets come back to Earth and take these ideas and apply them more directly to your business challenges and what Saba can do to help you succeed.

4. Today’s Discussion Global Challenges Organizational Execution
New Definition of HCDM
A Proven Solution
HCDM in practice today

5. Disruptive Economic and Market Forces Create Opportunity for HCDM Solutions
Globalization
Technological progress
Deregulation
Intense competition
Demographic change
Internet
Demanding customers and investors
Fragile customer loyalties
Frequency and complexity of interactions with customers, partners, and employees
Volatility and rapid change

6. HCDM is the strategy to increase Organizational Execution
The only sustainable competitive advantage is the ability to execute faster and better

7. What Is “Organizational Execution?”
Execution is the combination of the enterprise management system and the integrated set of behaviors that organizations use to gain competitive advantage.

8. HCDM offers an integrated approach to Organizational Execution
An enterprise management system that brings together:
Learning
Development
Goals & Objectives Management
Performance management
Collaboration
Talent management
Knowledge management
Ongoing analysis
— and links to the strategy and operations of the organization

9. Collaboration and Communication Saba Enterprise Platform
Saba HCDM Solution Map
Enterprise Learning
Management
Collaboration and Communication
Knowledge Management
Enterprise
Performance
Enterprise
Analytics
Compliance
Web Conferencing
Content Management
Goal Setting
Learning Analytics
Certification
Chat/ IM
Content Publishing
Development Planning
Performance Analytics
Sales and Channel Readiness
Communities of Practice
Content Creation
Organizational Alignment
Analytics Dashboard
For Profit Training
Threaded Discussion
Content Integration
Talent Management
Connectors
Based on these five guiding best practices, Siebel Systems has developed a comprehensive suite of applications, to assist companies in instilling these best practices within their organizations. The five categories in this solution map consist of ERM modules that are grouped together in support of the key best practices of effective ERM. Let’s now take a closer look at how these key best practices of ERM are supported in the various ERM applications.
Customer Education
Q & A
Content Repository
Competency Assessments
Subscriptions
Corporate University
Standards Compliance
Performance Tracking
Data Warehousing
Saba Enterprise Platform

10. HCDM is all about Results
Business Goals
Value Drivers
Reduce Time to Market
Revenue
Increase Sales Productivity
Increase Channel Productivity
Acquire More Customers Faster
Market Share
Integrate M&A Faster, Better
Reduce Operating Costs
Cost Reduction
Reduce Compliance Costs
Avoid Missing Financial Goals
Risk Reduction
Avoid Loss of Competitive Position
Avoid Being Out of Compliance

11. Increasing Sales Productivity
Challenge:
Increasing sales and aligning the skills of disparate employees
Solution:
Saba Enterprise Learning to consolidate and track learning programs for operational staff
Results
Improving time to competence
Reducing shipping schedules
Increasing sales productivity

12. Reducing Cost and Risk and Ensuring Quality
Challenge
World's leading medical technology company needed to demonstrate to FDA that required training has occurred
Risked billions of dollars in fines and losses without successful audits
Solution
Solve 21 CFR 11 & Section 508 problems; get Sales people back to work
Result
Medtronic compliance program has been validated as required by 21 CFR Part 11, eliminating shutdown risk
Sales can now start in 6 weeks, not 12 as before, increasing sales time by 50%
Organization:
Medtronic, Inc., headquartered in Minneapolis, is the world's leading medical technology company, providing lifelong solutions for people with chronic disease. It offers products, therapies and services that enhance or extend the lives of millions of people. Medtronic has approximately 28,000 employees worldwide, does business in more than 120 countries, and has scientific, manufacturing, education and sales facilities worldwide. Medtronic is a $6 billion global company committed to a compounded revenue and earnings growth rate in excess of 15%. Medtronic is listed number 318 on the Fortune 500, and has been listed on Fortune’s list of the “100 Best Companies to Work For” during the past 5 years.
Highlights:
Success Factors: Focusing on internal processes and requirements is critical to meet stated project objectives. Completing internal pilot led to future initiatives and enhancements
Objective was to meet enrollment and training needs for Medtronic training events in a single system to combine 20+ disparate, and manual, processes
Saba customer on Saba 3 Learning Release 3, 1800 global pilot users initially
System developed to eventually administer learning to 25,000 internal and 14,000 external users
Completed organizational analysis to finalize objectives and enterprise requirements in three months
System deployed in four months including:
PeopleSoft HR interface (PeopleSoft financials planned for following phase)
Interface to internal manufacturing system to automated if employee has completed required training to operate equipment (shop floor control)
Ability to manage compliance for FDA and ISO9000 requirements
Significant data migration of employee learning history to manage reporting from single database
Integration to Agile for documentation management. (Planned integration to Documentum in following phases)
Scheduled to complete validation testing in upcoming month to finalize go-live

13. Market Share Challenge
#1 U.S. maker of household products needed to create a global view of enterprise skill profile and consolidate learning globally
Solution
Saba Learning, Enterprise Edition powers RapidLEARN initiative delivering learning to P&G’s more than 100,000 employees in 80+ countries
Result
Consolidated multiple systems into one
Moved from less than 5% use of e-learning to over 25%
Expected to save $14M over the next 5 years (as of May 2001)
Organization:
P&G markets more than 250 brands including Pampers, Tide, Ariel, Always, Whisper, Pantene, Bounty, Pringles, Folgers, Charmin, Downy, Lenor, Iams, Olay, Clairol Nice 'n Easy, Herbal Essences, Crest, Vicks and Actonel. P&G employs nearly 106,000 people in more than 80 countries worldwide.
Highlights:
Another success story to deploy knowledge across a global customer base taking advantage of e-learning opportunities to improve employee performance
Objective was to improve time to market and share knowledge and information about Procter & Gamble products, both existing and new, on a global basis to ensure continued leadership in the household products market
Saba customer on Saba 3 release
System deployed and live in seven month timeframe
100,000 internal users
Utilizing the concepts of domains, portals, communities, teams & geographies to distribute & manage learning across 80+ countries
Interface to SAP HR and SAP Financials
Integration with many content vendors including: SmartForce, Netg, SkillSoft, Centra and Global English
Currently evaluating multiple languages and additional upgrade opportunities
Goal is to complete Saba validation by end of upcoming quarter

14. Increasing Revenue and Reducing Time to Market
Challenge
World's leading storage software company needed to deliver and manage training for 9,000 customers and partners and over 5,000 employees
Solution
Saba Learning, Enterprise Edition provides the ability to handle all forms of learning including ILT, WBT, and CD-ROM
Result
The flexibility to distribute learning content to many audiences in a variety of different delivery methods significantly reduced training costs
Organization:
VERITAS is the leading provider of storage management software for data protection, application availability, and disaster recovery. Over 86 percent of the Fortune 500 companies rely on VERITAS Software storage management solutions that offer proven interoperability across diverse applications, servers, storage hardware, and appliances. With more than 5,600 employees in 32 countries and annualized revenues of $1.5 billion in 2001, VERITAS Software ranks among the top 10 software companies in the world, as measured by market capitalization and revenue.
Highlights:
Like many software companies, Veritas has found that its success is closely tied to the understanding of its product across the extended enterprise, among customers, partners, as well as Veritas employees. For this reason, the organization has aggressively pursued a strategy of making learning opportunities and product knowledge broadly available to each of these groups, in a variety of different delivery formats. The Saba system has allowed Veritas to integrate many of its offerings while still meeting the unique needs of its three major audiences for learning.

15. Increasing Revenue and Market Share
Challenge
Support VW Mexico’s e-business initiative by transforming classroom training to e-learning
Certifying personnel at 250 dealerships
Solution
Saba Enterprise Learning to train employees in plant and dealerships throughout Mexico and track certifications
Results
By ensuring channel certification, VWM can:
increase the readiness of its channel to sell new models
Improve customer service and satisfaction

16. Saba in Brazil

17. Improving Time to Market
Challenge
Banco Itaú needs to be competitive at a world-class level and needs to align and improve the skills of employees located in 3,000 disparate branches and across all operating companies
Solution
Saba Enterprise Learning to deliver e-learning and manage the development of 45,000 employees
Goals
Accelerate time to market of new products and services
Deliver consistent, quality service that increases customer satisfaction
Improve employee competencies to increase competitive advantage

18. Increasing Competitive Advantage
Challenge:
Petrobras seeks to transform corporate culture to improve shareholder value and enhance its global competitive position
Solution:
Saba Enterprise Learning for an initial deployment of 15,000 employees to transform corporate culture, ensure compliance, and align employees throughout disparate operating companies
Goals:
Increase employee productivity
Ensure safety compliance
Enhance competitive position

19. New Business Strategy: HCDM
HCDM is a new business strategy
to improve organizational execution by implementing a management system to
align, develop and manage
people.
As part of your team, our role is to make sure your people have what they need to execute, to make it to the top safely and within budget.
Now lets come back to Earth and take these ideas and apply them more directly to your business challenges and what Saba can do to help you succeed.

20. Thank you